feealf

@Ovski The firmware can be downloaded from sammobile.com including the necessary software and instructions. IMPORTANT: Flashing the aforementioned firmware is at your own risk; Some people are of the opinion that this leads to a loss of warranty. I’ve done this several times and never had a problem, although I always installed a different firmware on devices without branding.

@Ovski… or first send an SMS with the text “START VOLTE” to 444, wait a few minutes and restart the device

@Ovski Well, it’s not that bad. If it is a GALAXY S7 EDGE (SM-G935F), the firmware:

is activated and there is an authorized subscription, this must work. However, there are devices from abroad in circulation on which the aforementioned firmware is not installed and then it doesn’t work.

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@Ovski wrote:

I just had chat and telephone contact with Swisscom to explain the problem again. The same answer as before. If the option doesn’t exist on the device, Swisscom can’t do anything; I have to go to the provider who sold me the device. Although I doubt that Brack can help me with this, I will still clarify this. The next option would be to go directly to Samsung and ask them to activate it.

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@All

With my Huawei Mate 9 the error appeared after a few days (until then everything was normal). According to Swisscom, Huawei is to blame or I am to blame, as I did not buy the device from Swisscom. Logic is different, especially since everything initially worked and no firmware update was installed. The same error exists on my Galaxy S7 (also with Android 7). Now Swisscom technology thinks it’s due to VOLTE, which the other network operators don’t have. This is more understandable because everything works perfectly with Salt and Sunrise SIM cards. Long story short: hope and wait for firmware updates…

@galassair

It’s been exactly the same for me since today. Until yesterday the call forwarding worked perfectly and now it no longer works.

@tohil

Swisscom has commercial interests (let’s leave out the discussion about their justification) in not enabling all functions; Various providers abroad prove that it is technically possible. Until this is solved, the only option is to use the iPhone, where Apple’s prioritization management is specified and works perfectly for me (miserable/partially missing cell phone reception but perfect WiFi coverage).

@Anonymous

I would like to ask that you refrain from publishing epic justifications; these offer no added value. My lines were clear and essentially written for the benefit of Swisscom. Every company should be able to decide freely what it offers and what not.

However, this protection does not apply to advertising functions that are not guaranteed, even if the facts have been known for months.

And lastly, everyone should be allowed to draw their own conclusions, which is where I end my comments on this matter.

@All

Now it’s getting adventurous; At Swisscom you have to pay attention to the general terms and conditions when reading the homepage and therefore always assume that what is written is an error or mistake…

To be honest: Swisscom cannot and/or does not want to offer some of the features that foreign providers offer their customers. I don’t think this is a problem per se, there will be reasons for it and no excuses are necessary. It would just be nice if communication about this was transparent, and this also includes ensuring that the homepage provides reliable information and not information that has been known to be false for months.

@All

With GuidoT’s admission, the suspicion of unfair competition would be pretty much confirmed; After all, Swisscom advertises the Lumia 950 as Wi-Fi capable on its homepage. Anyone who needs the function and does not have it is advised to ask Swisscom to buy back the devices, as was the case in my case. And, have everything confirmed and documented in advance so that you have the necessary evidence available.

@schnyders

It’s the same with the Lumia 950; Device was sold to Swisscom. I’m not sure about the misinformation on the homepage, as the device was temporarily deleted there after the error was discovered in my case. Since Swisscom does not write transparently for each device whether it must be purchased from Swisscom with dedicated software for “homeland security reasons”, you never know what is true and you do not receive any reliable information.

From my experience with various devices (iPhone, Samsung and Sony), only iPhones currently have reasonable WiFi calling behavior and these devices can also be purchased freely. The latter also applies to the Samsung 7 series, although prioritization is not possible there and perfect behavior is only guaranteed in places without cell phone reception but with WiFi reception.

So there is still a lot of room for improvement…

@schnyders

Nothing worked for me, even though I had previously received a written assurance (printout of the chat protocol). Swisscom solved this for me by buying the device from me. When I bought it back, it was explained to me that it wouldn’t work with Windows Phones. Microsoft, however, explained to me that it would only work with Swisscom software. Anyway, I was surprised when the device reappeared on the Swisscom homepage as WiFi-compatible. Unfortunately, it’s a tedious story.

@schnyders

I assume that the situation is that Swisscom software has to be installed on the device and then it works. The problem for me was that - after receiving incorrect information from Swisscom - I bought the device elsewhere and without Swisscom software. This problem could only be solved if Swisscom purchased my free device. Microsoft confirmed this to me some time ago.

@tohil

It’s funny that parameterization should be possible with the HTC 10.

@All

It would be desirable if someone could advise whether/how Activity Launcher can also control this function on Samsung devices (Galaxy S7 and Galaxy S7 EDGE), as these devices can also be purchased on the open market. Currently, Swisscom (unlike foreign providers) does not offer the option of setting priority to WiFi calling (the devices switch to mobile communications even when reception is minimal).

@percusion

Does not work - on Samsung S7 EDGE and Sony Xperia X - with Swisscom firmware.

@All

That’s right; Call forwarding is only sometimes successful when WiFi calling is active; with the iPhone a little more often than with Android devices but clearly only sometimes. Therefore, these must be switched on and off again when mobile phone reception is active; But then it works (for me).

@FlySmurf

The DUOS variants have a different model number and therefore it is not necessarily possible to draw conclusions from one model to the other. It is true that after a long, long time, Swisscom has released the free models of the Galaxy 7 series. Let’s hope that this heralds the long-overdue new era and stays that way in the long term (other models were only capable of Wi-Fi calling temporarily or until an update).

@FlySmurf

If there is Swisscom software at sammobile.com, it will most likely work with it, or conversely, if there is no such software, it will most likely not work. That’s the generic answer. With Android devices, Swisscom (currently) has the general restriction that prioritization of WiFi calling is not possible. Even the worst cell phone reception causes the device to switch to cell phone priority. Only iPhones remain on WiFi calling with reception < 3 points.

@schnyders

I carry out tests for customers and therefore work with several devices. Based on the tests so far, only the iPhones work without any problems, with a good WiFi connection being preferred over a poor cellular connection. This prioritization cannot be set at Swisscom, which is why manual intervention is necessary for Samsung devices (airplane mode=on/WLAN=on). If you forget to turn this off, you will no longer be reachable outside of WiFi coverage.

Foreign providers offer the option to set the priority (mobile or Wi-Fi). I’ll do the next tests with a Sony Xperia X.

@schnyders

At the new price, the device is also new and was only sent in for repairs. There is a difference payment for the replacement device; Swisscom was generous!