The same with my Lumia 950 with Swisscom software, no WiFi calling, just VoLTE. But that’s also what Swisscom communicated to me directly.
The employee also confirmed to me at the time that the Lumia 950 was technically capable of Wificalling, but Swisscom would not activate/unlock this in their network.
@feealf wrote:
Nothing worked for me, even though I had previously received a written assurance (printout of the chat protocol).
I was also confirmed in the Swisscom chat that VoLTE will work with unbranded Lumia 950. Once I had it, I went beyond 2nd level support to competent authorities who clearly confirmed that they only activate it on Swisscom-branded devices. Theoretically he could activate it on his PC, but since they can’t guarantee it will work, they didn’t do it.
My argument that Deutsche Telekom activates it in this way upon request was of no use either.
I don’t know whether this would also be the case with WiFI calling.
@All
With GuidoT’s admission, the suspicion of unfair competition would be pretty much confirmed; After all, Swisscom advertises the Lumia 950 as Wi-Fi capable on its homepage. Anyone who needs the function and does not have it is advised to ask Swisscom to buy back the devices, as was the case in my case. And, have everything confirmed and documented in advance so that you have the necessary evidence available.
I took a quick look. I can’t find anything about it on the 950 product page. But it is true that the device is listed in WiFi calling via the Advanced Calling page. This is obviously a mistake. I’ll have it changed.
Unfortunately, errors can never be ruled out. I would assume that we have legally protected ourselves against such errors through the terms of use, terms and conditions or something else (like everyone else does). So I wouldn’t count on you having any rights there. But okay, I’m not a lawyer.
But depending on how long you’ve had the device, you can talk to us about it first. Ideally in the channel (shop, hotline) where you bought the device.
Guido
@Anonymous wrote:
The information I received is: we don’t have any known firmware that would support WiFi calling.
So that means what it would support with Swisscom?
The cell phone itself would support it and it is sometimes possible with foreign providers (although only with the Lumia 950 and, strangely enough, not with the Lumia 950 XL for most of them).
@All
Now it’s getting adventurous; At Swisscom you have to pay attention to the general terms and conditions when reading the homepage and therefore always assume that what is written is an error or mistake…
To be honest: Swisscom cannot and/or does not want to offer some of the features that foreign providers offer their customers. I don’t think this is a problem per se, there will be reasons for it and no excuses are necessary. It would just be nice if communication about this was transparent, and this also includes ensuring that the homepage provides reliable information and not information that has been known to be false for months.
Just to say: we are currently the only provider in Switzerland that offers VoLTE. There is another provider besides us that offers WiFi calling. We were the first in Europe to enable VoLTE and WiFi calling in parallel/together. You can also count how many devices other providers have activated for these services. We are starting to support Open Market devices. Look who else is doing this. Of course, in each individual case you will find someone in the world who does something that we don’t do. Overall, we are at the forefront. And of course we know that things can always get better. We are working on that.
And yes, mistakes can happen anywhere. I’ll clarify why the Lumia is still listed among the WiFi calling devices. We probably thought it would work at the beginning. Then unfortunately it didn’t work and someone forgot to tell the online team. Can happen.
@Anonymous
I would like to ask that you refrain from publishing epic justifications; these offer no added value. My lines were clear and essentially written for the benefit of Swisscom. Every company should be able to decide freely what it offers and what not.
However, this protection does not apply to advertising functions that are not guaranteed, even if the facts have been known for months.
And lastly, everyone should be allowed to draw their own conclusions, which is where I end my comments on this matter.
From a purely objective perspective, I would be interested to know the reasons why Swisscom doesn’t work with the Lumia 950.
Possible variants:
a) It simply doesn’t work with the Lumia 950 in general (but does it work abroad?).
b) It would work, the effort for Swisscom is too high, so for economic reasons it was decided not to offer WifiCalling for the Lumia 950.
c) In principle it would work, but Swisscom has a special feature in its network and it doesn’t work.
d) Other reason
I’m not interested in the whole fuss about whether Swisscom consciously or unconsciously set a flag incorrectly somewhere in the webshop…