SillyConCarne
- Joined
- Level2
- Points285
- Posts36
- Solutions0
This is economic logic.
You don’t change a service provider that works properly for one that works averagely and costs more.
Now everyone believes what they want.
One thing is certain, the overall quality of the service is only declining.
And I’m not talking about the UHD box that has to be restarted manually every week because it tilts when turned on…
Swisscom is the high price number one. Quality-wise, it’s on the same level as Sunrise/UPC and that’s not a compliment!
Completely agree!
Unfortunately, the days of Swisscom providing quality service and quality customer service are over.
Personally, I left them for telephony 3 years ago for a provider with supposedly bad customer service, Sunrise, not to mention it, and I have no reason to complain about this change. And I’m not even talking about the price, lower than Wingo, for unlimited in Europe and US/Canada and half the price of my old inOne M subscription.
If Sunrise TV improves in the coming months, I might switch, because even if the EPG were to be as bad as Swisscom’s, at least the price helps a little to ease the pill…
Frankly, I’m starting to get tired of being taken for a cash cow just good enough to pay and keep quiet.
More than a year since the change of EPG supplier was made and the quality is still low…
Once again, the TV guide for the Canal+ channel, both on the box and on the iOS app, is completely out of whack.
Currently, for today it shows yesterday’s EPG and for tomorrow, today’s EPG.
And the guide is right in the MyCanal app.
Frankly, this EPG provider is complete rubbish.
We can no longer delete recordings by swiping, for me it’s a regression, we lose all the advantages of a touch interface.
Then, the app always opens to “home” whereas before you could choose which was the first tab. Personally, I am not interested in displaying the home page. I don’t need recommendations from Swisscom. The choice should be left to users.
Finally, before the EPG was available for 10 days, now it is only 7.
This modification surely results from the choice to change EPG provider. The new one being of significantly lower quality than before and incapable of providing reliable data after 7 days, especially on Canal+ channels.
As said in a previous message, it is not very ergonomic to have to click twice to see a live program. Before, a simple click on the channel logo was enough to launch the program, it was much more practical.
[EDIT] I found how to display the program directly and it’s really not very ergonomic! In TV Guide mode, you must press the three small dots at the top right to then put the check mark on “Direct playback via channel” which is unchecked by default…
Last remark, why always want to remodel all interfaces at regular intervals? Especially when it worked well.
I hope that these types of modifications will not be made to the version installed on the boxes.
@Black Mamba wrote:
therefore thank you for thinking about the essentials and stopping the counter junk 🤑
Fortunately you are here to tell us what is essential and what is not…
Therefore, please avoid preaching throughout the post 🤑
I also thank you for your flood of constructive responses 🤐
Concerning the EPG, it is clear that it is not the most important.
Personally, I’m not interested in the details of the shows and the actors, but the broadcast time of a program is essential data. And if it is not announced correctly then how to schedule a recording for example?
Now, we can still express our disappointment in the face of a service whose quality is deteriorating. I remind you that a year ago we weren’t complaining about the quality of the EPG.
Today, I pay the same price as a year ago for poorer quality service and that is not normal.
We must stop hiding our faces, Swisscom has been doing shit since this change of supplier, which began in stages last summer.
Just look at the number of complaints in the topic: [https://community.swisscom.ch/t5/Chaînes-contenus/Amélioration-des-data-de-programmation-sur-blue-TV/td-p/675181/page/7] (https://community.swisscom.ch/t5/Chaînes-contenus/Amélioration-des-data-de-programmation-sur-blue-TV/td-p/675181/page/7)
But, obviously, Swisscom doesn’t care much about customer satisfaction…
A very simple example:
Before, we had the 10-day EPG that was always up to date. Now it’s 7 days at best.
And to fill in the missing days, the system resumes the EPG from 6 months ago.
And if I am so affirmative, it is because I programmed the series recording of City on a Hill on Canal+. Well, every Monday I have two recordings of episodes 1 and 2 of this series showing up in my recordings.
But if I go to watch them, I of course watch the program that was actually playing on that date.
Canceling and rescheduling this recording didn’t change anything since it still appears in the EPG to “fill in” the missing days.
It really looks like amateur work…
Because it is the external supplier who does the integration into the Swisscom system?
This is new…
It’s not because I criticize your employeur that you should take it personally…
As for délai, you are right, I was wrong by nine days…
In the topic “Improving programming data on blue TV”, MiriamF announces that the migration should be carried out by the end of the year.
Personally, I believe in it more.
This justification seems surprising to me.
With the old provider, there was data from the C+ channels.
On C+ Séries, the TV guide is also wrong, and on this channel there is no French-speaking specificity, to my knowledge.
Swisscom has to face the facts, they seriously screwed up by wanting to save three francs and six cents by changing service providers.
And it is not with such a level of quality of service that they will stop the erosion of their TV customer base.
Swisscom is working on improving its guide? Really?
Instead, it is working to improve its profitability by changing supplier to a low-cost provider that does not match the prices charged by Swisscom.
I repeat, this is unacceptable.
We want to play premium and we are barely at the level of a regional cable operator…
And this weekend, the C+ and C+ Cinéma TV guide was completely wrong from morning to evening…
And still no official reaction, we don’t even know if anyone at Swisscom cares about its customers’ problems…
More false than tonight’s TV Guide on C+, it’s impossible…
Announcement of Scooby Doo on C+ at the moment while it’s football…
And it’s worse on C+ Cinéma, it’s simply announced “Film”…
It’s nonsense.
For the price charged, this is unacceptable. And it’s been going on for months!
Instead of trying to compete with Netflix and Prime, Swisscom would be better off focusing on improving core services.
The C+ TV Guide is still a mess… CHF 55.00 per month, I remind you…
And no one at Swisscom to respond to this thread…
Here is the TV guide currently, on my TV (Box IP-2000)
No info for Canal+ Kids, which is still called Canal+ family according to Swisscom… and we see a nice mix of info on Canal+
And when you go to Canal+, there is information at the top about the film that is showing this evening and at the same time the indication of Shadowplay which was shown last night…
Frankly, this is unworthy of a company like Swisscom.
And we have to stop saying we are changing suppliers. Because more than three months to change the feed, you have to change the Dev team…
