Some recordings can no longer be played.

Black Mamba · 13. Feb

Orion1909 Recordings cannot be played back

which ones? please quote the names of the recorded programmes that are causing problems

Orion1909 It must therefore have something to do with synchronisation

Synchronisation of what? What kind of synchronisation?

Orion1909 other films no longer work

which ones? please quote the names of the films (titles) of the films that no longer work

Orion1909 But documentaries or films that are rarely, if ever, shown still don’t work.

which ones? please quote the names of the documentaries or films that still don’t work

Note: with the screenshot, please leave the name of the film/documentary visible/readable in full.

We think we can guess the film Never Grow Old, which works perfectly when rented and played back.

13. Feb changed by Black Mamba

Orion1909 · 13. Feb

Black Mamba

It’s not about the loaner items. They go.

I recorded and archived the film “Never Grow Old” in July 2023. It’s no longer playable since yesterday. I can’t list every film here now.

Conclusion: Films and documentaries that were still playing a few weeks ago (self-recorded films and documentaries) no longer work. When I press play, a fault message appears.

By synchronising I mean that all recordings are on a cloud. Maybe it has something to do with that? There’s nothing more I can do on my end. TV box etc. are running perfectly and have been reset several times - as I explained.

Thank you.

roku73 · 13. Feb

Orion1909 Can you possibly give a time period of the unplayable films where you recorded them?
@RomanE Can you investigate this in more detail?

Orion1909 · 13. Feb

roku73 there is no recognisable pattern. I recorded the film Never Grow Old on 4.7.23 1:25

another film Run All Night I recorded on 1.6.22 18:05.

roku73 · 13. Feb

Orion1909 I’ll have to see for myself how my older recordings behave. Would be really unattractive, and hopefully fixable.

Orion1909 · 13. Feb

roku73 Yes, look it up. Because I’m not the only one. Talked to a Swisscom customer service advisor now and he said this is a known issue. And it has nothing to do with the TVBox.

Prelude · 14. Feb

Orion1909 ,

Yes indeed, I’ve also been a victim of this problem.

As I have several TV boxes, I can confirm that it does not come from one TV box; the problem is found on all of them.

Orion1909 · 14. Feb

Prelude Hope the problem is fixed as soon as possible. Because the ability to archive programmes is a great feature from Swisscom. It seems that only older recordings from 2023 and further into the past are affected.

Black Mamba · 15. Feb

Hello everyone,

I tested several recordings archived between 2016 and 2021, as well as a few recordings archived in 2023, none of which caused playback problems.

tests carried out on Swisscom blue TV Web, Edge/Win11, therefore it is difficult to say whether the problem encountered concerns the old recordings …

here are some examples of these recordings, even if the presentation image is generic (man with gun or woman with hand) the film can be played back without any problem

15. Feb changed by Black Mamba

Prelude · 15. Feb

Orion1909

I’ve had more recent recordings that were impossible to play.

user109 · 15. Feb

Prelude @Orion1909 @Black Mamba you have to compare the streaming servers of Swisscom, if they are different the case is clear.

Under Zahrad / System/ Detail Platform:

15. Feb changed by user109

Orion1909 · 15. Feb

Black Mamba I noticed that with the older recordings, could of course be wrong. But obviously not every customer is affected by the problem.

As mentioned, some customers are affected, but obviously not all.

I hope Swisscom finds a solution to prevent more recordings from breaking.

Orion1909 · 15. Feb

Prelude What does newer mean? For me it’s from 4.2022 - 7.2023 affected - so far. Hope there won’t be any more! I’ve only been a customer since 4.2022 - so these are my oldest records. They run from 2024.

Black Mamba · 16. Feb

user109 Sub Payment wheel / System / Platform detail :

services.sg109.prd.sctv.ch

@Prelude @Orion1909 which Swisscom streaming servers do you have?

Stephan_76 · 16. Feb

I have services.sg108.prd.sctv.ch

And I’ve never noticed this before. The oldest recordings are from March 2022.

Occasionally, however, there have been times when a flash symbol was present on maybe 2-3 recordings.
I’ve also seen the oops message, but only on live TV. And at the latest after switching off and restarting the app, it worked again.

16. Feb changed by Stephan_76