Which TV subscription do you have and how much is the storage capacity?
https://www.swisscom.ch/de/privatkunden/tv-abo.html
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
25 days later
Well, the support team couldn’t help me either. At first they said I should move the recordings to the archive, then they would be playable. However, these are mainly archived recordings that are no longer playable. So she said that the old ones would also be deleted automatically…wtf?!? Without warning? Then why are they all still displayed? It affects almost 50% of my recordings!
Most of the pictures for the recordings are also wrong.
So nobody can help me and it stays that way?
What am I paying so much for and also the extra memory?
Good evening,
I have a bug similar to yours. Some of the recordings, dating from 2015-16 -17, are no longer accessible, although they are archived, if I want to view them on my PC, whereas a few weeks ago everything was working. However, I can view them on my TV via the box.
I contacted the Swisscom hotline, but they couldn’t offer me a solution. All they suggest is that I call another Swisscom service, which unfortunately isn’t free. So for the time being, I’m refusing to call them.
Good luck to you😊
JC
Good evening,
I have a bug similar to yours. Some of the recordings, dating from 2015-16 -17, are no longer accessible, although they are archived, if I want to view them on my PC, whereas a few weeks ago everything was working. However, I can view them on my TV via the box.
I contacted the Swisscom hotline, but they couldn’t offer me a solution. All they suggest is that I call another Swisscom service, which unfortunately isn’t free. So for the time being, I’m refusing to call them.
Good luck to you😊
JC
I’d like to point out that this also happened to me for some recordings some time ago. At home they are not all in the archives. I simply deleted them. As I mainly record films and shows, they are often rebroadcast on other channels. But I admit that this is not THE solution!
I don’t know if there are a lot of them, because I record a lot and I watch a little at a time. I can’t control them all.
This message is simply to let you know that you’re not alone in your situation.
Cordialement, Prelude
I’d like to point out that this also happened to me for some recordings some time ago. At home they are not all in the archives. I simply deleted them. As I mainly record films and shows, they are often rebroadcast on other channels. But I admit that this is not THE solution!
I don’t know if there are a lot of them, because I record a lot and I watch a little at a time. I can’t control them all.
This message is simply to let you know that you’re not alone in your situation.
Cordialement, Prelude
2 months later
Hello
I also have this problem. Recordings cannot be played back via the Blue TV app, TV Box or PC. The app says: Oops, something went wrong.
I’ve noticed this since January 2025. Since then, Swisscom customer service has tried everything. Reset TV box, reset Internet router, reset with paper clip. Latest TV box connected! Nothing helps. Frustration remains.
So this must have something to do with the synchronisation? Couldn’t Swisscom do an overall synchronisation or something? Because I can’t solve the problem from home.
Some films are playing again. But since today other films are no longer running. I was able to replace some films. But documentaries or films that rarely or never run are still broken today. Surely this problem must be solvable?
I’m slowly running on pins and needles as to which film will stop playing next.
Orion1909 Recordings cannot be played back
which ones? please quote the names of the recorded programmes that are causing problems
Orion1909 It must therefore have something to do with synchronisation
Synchronisation of what? What kind of synchronisation?
Orion1909 other films no longer work
which ones? please quote the names of the films (titles) of the films that no longer work
Orion1909 But documentaries or films that are rarely, if ever, shown still don’t work.
which ones? please quote the names of the documentaries or films that still don’t work
Note: with the screenshot, please leave the name of the film/documentary visible/readable in full.
We think we can guess the film Never Grow Old, which works perfectly when rented and played back.
It’s not about the loaner items. They go.
I recorded and archived the film “Never Grow Old” in July 2023. It’s no longer playable since yesterday. I can’t list every film here now.
Conclusion: Films and documentaries that were still playing a few weeks ago (self-recorded films and documentaries) no longer work. When I press play, a fault message appears.
By synchronising I mean that all recordings are on a cloud. Maybe it has something to do with that? There’s nothing more I can do on my end. TV box etc. are running perfectly and have been reset several times - as I explained.
Thank you.
Hello everyone,
I tested several recordings archived between 2016 and 2021, as well as a few recordings archived in 2023, none of which caused playback problems.
tests carried out on Swisscom blue TV Web, Edge/Win11, therefore it is difficult to say whether the problem encountered concerns the old recordings …
here are some examples of these recordings, even if the presentation image is generic (man with gun or woman with hand) the film can be played back without any problem
