jackier

Good evening,

I have a bug similar to yours. Some of the recordings, dating from 2015-16 -17, are no longer accessible, although they are archived, if I want to view them on my PC, whereas a few weeks ago everything was working. However, I can view them on my TV via the box.

I contacted the Swisscom hotline, but they couldn’t offer me a solution. All they suggest is that I call another Swisscom service, which unfortunately isn’t free. So for the time being, I’m refusing to call them.

Good luck to you😊

JC

jackier

Good evening,

I have a bug similar to yours. Some of the recordings, dating from 2015-16 -17, are no longer accessible, although they are archived, if I want to view them on my PC, whereas a few weeks ago everything was working. However, I can view them on my TV via the box.

I contacted the Swisscom hotline, but they couldn’t offer me a solution. All they suggest is that I call another Swisscom service, which unfortunately isn’t free. So for the time being, I’m refusing to call them.

Good luck to you😊

JC

jackier

In addition to the total volume for recordings, the system has a second limitation for the archiving volume. Has it not yet been reached?

jackier

I’d like to point out that this also happened to me for some recordings some time ago. At home they are not all in the archives. I simply deleted them. As I mainly record films and shows, they are often rebroadcast on other channels. But I admit that this is not THE solution!

I don’t know if there are a lot of them, because I record a lot and I watch a little at a time. I can’t control them all.

This message is simply to let you know that you’re not alone in your situation.

jackier

I’d like to point out that this also happened to me for some recordings some time ago. At home they are not all in the archives. I simply deleted them. As I mainly record films and shows, they are often rebroadcast on other channels. But I admit that this is not THE solution!

I don’t know if there are a lot of them, because I record a lot and I watch a little at a time. I can’t control them all.

This message is simply to let you know that you’re not alone in your situation.

DanielD

Hello Daniel D,

As far as I’m concerned, I’ve used 75 hours out of 500 in the “archives” section, so I’ve got quite a bit of margin left☺

Have a nice day!

JC

Hello

I also have this problem. Recordings cannot be played back via the Blue TV app, TV Box or PC. The app says: Oops, something went wrong.

I’ve noticed this since January 2025. Since then, Swisscom customer service has tried everything. Reset TV box, reset Internet router, reset with paper clip. Latest TV box connected! Nothing helps. Frustration remains.

So this must have something to do with the synchronisation? Couldn’t Swisscom do an overall synchronisation or something? Because I can’t solve the problem from home.

Some films are playing again. But since today other films are no longer running. I was able to replace some films. But documentaries or films that rarely or never run are still broken today. Surely this problem must be solvable?

I’m slowly running on pins and needles as to which film will stop playing next.

Black Mamba

It’s not about the loaner items. They go.

I recorded and archived the film “Never Grow Old” in July 2023. It’s no longer playable since yesterday. I can’t list every film here now.

Conclusion: Films and documentaries that were still playing a few weeks ago (self-recorded films and documentaries) no longer work. When I press play, a fault message appears.

By synchronising I mean that all recordings are on a cloud. Maybe it has something to do with that? There’s nothing more I can do on my end. TV box etc. are running perfectly and have been reset several times - as I explained.

Thank you.

Orion1909 Can you possibly give a time period of the unplayable films where you recorded them?
@RomanE Can you investigate this in more detail?

Orion1909 I’ll have to see for myself how my older recordings behave. Would be really unattractive, and hopefully fixable.

roku73 Yes, look it up. Because I’m not the only one. Talked to a Swisscom customer service advisor now and he said this is a known issue. And it has nothing to do with the TVBox.

Orion1909 ,

Yes indeed, I’ve also been a victim of this problem.

As I have several TV boxes, I can confirm that it does not come from one TV box; the problem is found on all of them.

Prelude Hope the problem is fixed as soon as possible. Because the ability to archive programmes is a great feature from Swisscom. It seems that only older recordings from 2023 and further into the past are affected.

Orion1909

I’ve had more recent recordings that were impossible to play.

Black Mamba I noticed that with the older recordings, could of course be wrong. But obviously not every customer is affected by the problem.

As mentioned, some customers are affected, but obviously not all.

I hope Swisscom finds a solution to prevent more recordings from breaking.

Prelude What does newer mean? For me it’s from 4.2022 - 7.2023 affected - so far. Hope there won’t be any more! I’ve only been a customer since 4.2022 - so these are my oldest records. They run from 2024.