Premium Telco that offers more additional services than the competition = Can charge more.

Premium Telco is switching off all additional services that set it apart from the competition = must reduce prices and adapt to the competition.

If the prices are not adjusted downwards, then it really doesn’t make sense to pay significantly more with Swisscom than with its competitors - or other additional services will be added that would justify this.

Regarding premium channels:

• All customers who have used the premium channels regularly in the last 6 months will continue to keep the premium channels.
• New customers and customers who have not previously used the channels regularly can subscribe to the channels using the Top Deutsch+, Top Français+ or Top Italiano+ option (CHF 9.-).

Sorry, but I ask you to reconsider this approach!

We’ve been new TV customers since March and if Swisscom has double standards, then we won’t stay that way for too long. When the contract was signed in January, the premium channels were an essential part of TV L. Channels can change occasionally, but here we are talking about the loss of a complete package!

We have Internet L and TV L, if we are now migrated to the new subscriptions, then I will only have disadvantages and no advantages! Going from 1200h to 2000h of recording doesn’t help us, but the loss of good channels is a big disadvantage!

I feel extremely ripped off right now…

Furthermore, nothing about this 2 class society is mentioned in this tweet:

https://mobile.twitter.com/Tux0ne/status/1521484685720891394

However. Keep existing customers + packages free for now!

Well, I can still cope with the surcharge of CHF 10 compared to the recent announcement, but I think they missed the biggest weak point in the 2nd generation, namely installing a fourth Ethernet port.

Because with only three ports, if you connect the WiFi box (2) to the Internet-Box 2 / 3 via an Ethernet cable, you only have two ports free for other devices. Personally, I would have greatly appreciated being able to connect at least three other devices via cable. On the one hand, you usually have the Swisscom TV Box on a port via cable, then many people certainly have a console or another set-top box like Apple TV, or something similar. Well, I can’t connect my TV anymore and have to Go to WiFi. I think with four Ethernet ports you would have generated real added value and it would even have passed as a small switch.

Well, as we all know, all good things come in threes, right dear Swisscom?; )

Hello everyone

Since yesterday I have been using two new Swisscom boxes with voice assistants with the following configuration:

1. LG OLED65C9 - Onkyo AVR 5.1.2 via ARC
2. LG OLED65C7 - TV speakers

In both constellations, I do not receive any voice output from the voice assistant via the Onkyo AVR or the TV speakers if I have set the audio settings of the Swisscom Box to “Surround Sound”. However, with “Stereo” or “DTS TruVolume” it does.

For example, if I query the weather in a location, the voice assistant displays the weather graphic, but no sound comes from any speaker, it remains silent the whole time with “surround sound”. In the other two stereo modes, I hear the voice assistant via the AVR or the TV speakers.

Now for my constellation 1. with AVR I would not like to do without Dolby Digital 5.1. In the second constellation I can of course switch to stereo.

Does the Swisscom Box generally behave silently in “Surround Sound” or is that just the case in my configuration?

Then I saw that the new Swisscom Box has an independent built-in 3W speaker according to the technical data here further down on the linked page: [https://www.swisscom.ch/de/privatkunden/abos-tarife/inone-home/digital-tv/voiceassistant.html](https://www.swisscom.ch/de/privatkunden/abos-tarife/ inone-home/digital-tv/voiceassistant.html)

Well, neither of my Swisscom boxes has ever made a sound from this built-in speaker. Are they both defective or is this function not activated yet?

Would the voice assistant perhaps have to output the sound if audio is set to “Surround Sound”?

You can even adjust the volume of the built-in speaker directly on the Swisscom Box using the + and - buttons. What’s the point if there’s no sound coming out?

Thanks for everyone who can shed some light on this for me 🙂

There seems to be an updated version of the exchange conditions:

[https://www.swisscom.ch/content/dam/swisscom/de/res/public/mobile/fenghuang/notes-abowechsel-inonemobilego-de.pdf](https://www.swisscom.ch/content/ dam/swisscom/de/res/public/mobile/fenghuang/notes-abowechsel-inonemobilego-de.pdf)

Found at the bottom of the page: Exchange conditions as of February 24, 2019

[https://www.swisscom.ch/de/privatkunden/mobile/abos-tarife/inone-mobile.html](https://www.swisscom.ch/de/privatkunden/mobile/abos-tarife/inone- mobile.html)

The most important:

If the customer wishes to switch to a current subscription within the first 12 months after concluding the contract or extending the contract of his previous subscription, Swisscom will charge a one-time charge of CHF 200 for mobile contracts and a one-off charge of CHF 100 for data contracts. After the 12 months have expired, a subscription change to a current subscription is required no costs result.

A subscription change from a inOne (business/XTRA) mobile light or XS to the current subscription is possible at any time free of charge.

If you extend your contract or take out a new subscription without a device (at a reduced subscription price), you can switch to a current subscription free of charge at any time.

Furthermore, it would also be an indirect advantage for inOne Mobile S customers who pay less than InOne Mobile M customers:

• inOne Mobile S customer: Can switch to inOne Mobile go without charge once availability occurs
• inOne Mobile M customer: Pays more than inOne Mobile S customer, but can either pay a fee or wait until 12 months are up to switch to the inOne Mobile go, even if with options he would pay the same as before!

Here you cannot argue with a discounted device, as the starting point is the same for S or M customers!

In this case, with the higher subscription you lose out with Swisscom, which shouldn’t be the case…

I just had a long discussion with the chat and yes, it’s a joke! As a inOne Mobile M customer you can either:

1. Pay a fine of 300.- CHF and switch to inOne Mobile go for 80.- as soon as it becomes available - The Connect Pack for an additional charge of 20.- CHF counts as an option and is NOT counted towards the basic fee!
2. Switch to inOne Mobile premium for 200.- (Yes, of course, just pay 100.- CHF more, is that still possible!?)
3. Or what 95% will do, grudgingly wait until the 12 months of penalty payment period are over and then change.

Sorry, but I’m assuming that Swisscom has made cold calculations, especially since the inOne Mobile M is the best-selling subscription.

They now want to keep existing customers on the old subscription for as long as possible.

It would be easy for Swisscom to add the options to the basic fee and to track whether a customer cancels during the penalty payment period - then a fine of 300 is “fair” - or pays for the option without interruption during this time and in In the end, you would pay exactly the same fee as before!

Very customer-unfriendly behavior on the part of Swisscom in my opinion!

Great, now I can’t even extend my contract anymore…:smileymad:

Haha… yes IT certainly didn’t expect that and therefore shut down half of the servers to save electricity.

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@fawiwi29 wrote:

That really can’t be the case! Why do you pay 29 for a better subscription with Sunrise and 45 with Swisscom?

I would like a statement from a Swisscom employee

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I think Swisscom will argue with the quality of the network and customer service, because quality has its price. Everyone has to decide for themselves whether this justifies the additional expenditure. You can hardly get the 5 Series and the Weggli…

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@JanB wrote:

Dear community

Thank you very much for your feedback on our new subscriptions.

With the new subscriptions, young people now benefit from many advantages such as an hourly rate for calls to other providers’ mobile networks instead of a minute rate, the inclusive SMS can also be sent abroad with NATEL xtra liberty primo, all customers up to 26 years of age can benefit from one Benefit from a new entry-level subscription for mobile surfing

Swisscom incurs higher costs for calls to external networks than for calls to its own network. That’s why these tariffs differ. In addition, the tariffs are the same as with the new landline offers. This will make it easier in the future, as the same system applies to landlines and mobile phones.

We continually review our offers and will be happy to receive your input.

Kind regards

JanB

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In the information age you shouldn’t take customers for fools: [http://ralfbeyelercomparis.blogspot.com/2011/01/plotzlich-kostet-der-gratis-ruf-ins.html](http://ralfbeyelercomparis.blogspot. com/2011/01/suddenly-costs-the-free-call-ins.html)

Perhaps the management would be well advised to go over the books again and ask themselves whether this adjustment of the offer corresponds to market-oriented corporate management… In this case, I only see that Swisscom is trying to strengthen customer loyalty by indirectly restricting the choice of fixed-line provider (Ex.: “I’m not switching to Cablecom because then I can no longer make free calls home from my cell phone.”). Of course, Swisscom’s profit motive cannot be dismissed out of hand, as all calls to another landline network now generate revenue.
To be fair, it has to be said that, depending on their usage behavior, some customers may benefit from the new offer.
But if Swisscom explains why they are now charging fees for landline calls to foreign networks, I ask Swisscom to either stick to the truth or not to comment if you cannot/are not allowed to tell the truth.

Greetings Nemeswiss