Voice Assistant Problem Surround Sound & Voice Output Built-in Speaker - New Swisscom Box

    • Hello everyone

    Since yesterday I have been using two new Swisscom boxes with voice assistants with the following configuration:

    1. LG OLED65C9 - Onkyo AVR 5.1.2 via ARC
    2. LG OLED65C7 - TV speakers

    In both constellations, I do not receive any voice output from the voice assistant via the Onkyo AVR or the TV speakers if I have set the audio settings of the Swisscom Box to “Surround Sound”. However, with “Stereo” or “DTS TruVolume” it does.

    For example, if I query the weather in a location, the voice assistant displays the weather graphic, but no sound comes from any speaker, it remains silent the whole time with “surround sound”. In the other two stereo modes, I hear the voice assistant via the AVR or the TV speakers.

    Now for my constellation 1. with AVR I would not like to do without Dolby Digital 5.1. In the second constellation I can of course switch to stereo.

    Does the Swisscom Box generally behave silently in “Surround Sound” or is that just the case in my configuration?

    Then I saw that the new Swisscom Box has an independent built-in 3W speaker according to the technical data here further down on the linked page: [https://www.swisscom.ch/de/privatkunden/abos-tarife/inone-home/digital-tv/voiceassistant.html](https://www.swisscom.ch/de/privatkunden/abos-tarife/ inone-home/digital-tv/voiceassistant.html)

    Well, neither of my Swisscom boxes has ever made a sound from this built-in speaker. Are they both defective or is this function not activated yet?

    Would the voice assistant perhaps have to output the sound if audio is set to “Surround Sound”?

    You can even adjust the volume of the built-in speaker directly on the Swisscom Box using the + and - buttons. What’s the point if there’s no sound coming out?

    Thanks for everyone who can shed some light on this for me 🙂

    Show original language (German)
    • Werner and Flieveiffeur96 like that.

    • So I have now found the solution to the puzzle!

      For anyone who has similar problems, the solution was to completely shut down the Swisscom Box using the power off button and then everything worked as expected!

      I tried in vain to solve this with a Swisscom Box restart, but that never worked, it was actually necessary to shut down the box completely with the power off button!

      Before this solution, the voice assistant voice came either from my sound system, which is connected to the Onkyo AVR, or directly from the TV speakers (but only if the Swisscom Box was set to one of the two stereo modes, but not with “Surround Sound”. The built-in Swisscom loudspeaker always remained silent, I also adjusted the volume to the highest level (five white lights) using the + and - buttons!

      Now, after completely shutting down the Swisscom Box and starting it up again, the voice of the voice assistant actually comes from the built-in speaker of the Swisscom Box and the + and - buttons actually make sense!; )

      I can now also select “Surround Sound” in the Swisscom Box under Audio and the voice assistant works perfectly with this setting!

      Since this happened with both of my TVs, I can imagine it happening with others too. The takeaway here is that a Swisscom Box restart is not enough, the box has to be switched off completely using the button at the back of the box. Alternatively, you could certainly simply disconnect them from the power.

      I hope I can help one or the other and hope you have fun with the new box! : )

    So I have now found the solution to the puzzle!

    For anyone who has similar problems, the solution was to completely shut down the Swisscom Box using the power off button and then everything worked as expected!

    I tried in vain to solve this with a Swisscom Box restart, but that never worked, it was actually necessary to shut down the box completely with the power off button!

    Before this solution, the voice assistant voice came either from my sound system, which is connected to the Onkyo AVR, or directly from the TV speakers (but only if the Swisscom Box was set to one of the two stereo modes, but not with “Surround Sound”. The built-in Swisscom loudspeaker always remained silent, I also adjusted the volume to the highest level (five white lights) using the + and - buttons!

    Now, after completely shutting down the Swisscom Box and starting it up again, the voice of the voice assistant actually comes from the built-in speaker of the Swisscom Box and the + and - buttons actually make sense!; )

    I can now also select “Surround Sound” in the Swisscom Box under Audio and the voice assistant works perfectly with this setting!

    Since this happened with both of my TVs, I can imagine it happening with others too. The takeaway here is that a Swisscom Box restart is not enough, the box has to be switched off completely using the button at the back of the box. Alternatively, you could certainly simply disconnect them from the power.

    I hope I can help one or the other and hope you have fun with the new box! : )

    Show original language (German)