Meudaulo48
I have exactly the same problem. Everything is set up and connected, and I’ve been assigned an IP address in the 100.x.x.x range.

The problem is that I just can’t get a connection to https://swisscom.ch/start - nothing happens.

What could be the reason for this, and does anyone here have any ideas on how I can solve the problem?

Do I need to clone the MAC address of my Internetbox 4 to get through?

I’m on a 10 Gbit/s line, if that’s relevant.

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  • buck has responded to this post.

      KingJulien
      I ordered one from him last Friday, transferred the money and received it in the post today.

      Absolutely no problems at all.

      Spoke to Mr Hofer on the phone, explained what I needed and he gave me very good and knowledgeable advice.

      Very serious!

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        Tajdk I would do the following:

        1. reset existing internet
        2. connect the fibre optic cable to the Swisscom InternetBox
        3. get internet via InterneBox and check that it works correctly (check via MySwisscom portal) - Home => Internet => Your router Internet-Box 5 or so - there should be no errors. This error must not occur
          *Your router cannot be reached Settings are only partially possible. Switch your router off, wait 30 seconds, switch your router back on and try again.
        4. check IP and test InternetSpeed (directly via LAN cable InternetBox <> Device)
        5. if this has worked, connect fibre optics to UDM The configuration in the WAN is already documented here x-times
        6. wait in the Unifiy UI until a 100 IP is received
        7. then navigate to Open https://swisscom.ch/registration or www.swisscom.ch/start via the device connected to UDM
        8. click through the process - when the Internet has changed to the new Mac address, wait (10 to 15 minutes)
        9. then a correct IP will come up

        This process can be repeated several times - the XPON decryption can be activated back & forth (IB5 <> UDM)…

        hope I could help you.

        Greetings, buck*

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            buck The problem was apparently due to the DNS setting.

            As soon as I specified the Swisscom DNS server, I was able to continue and now everything works perfectly.

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                buck

                I can very happily explain that.

                The set-up is actually quite simple.

                1. Under Internet → Settings:

                • Set VLAN ID to 10

                2. IPv4 configuration:

                • Enable DHCPv4

                • Add option 60**

                • Value: 100008,0001**

                3. IP address assignment:

                • I have received an IP address in the 100.x.x.x range.

                • This is an internal NAT address from Swisscom, which is required for registration in the network.

                • However, I was unable to continue until I set the DNS server on my PC to 195.186.4.162 (Swisscom).

                4. Swisscom registration:

                • After that the connection to https://swisscom.ch/start was possible.

                • There you will be guided through the registration process (enter physical connection number & slot).

                5. Completion & restart:

                • After registration, I restarted the UDM Pro.

                • Then everything ran as desired with an external IP address.

                6. IPv6 activation (optional):

                • Enable DHCPv6

                • Select prefix 56**

                7. Reset DNS:

                • After successful setup, the DNS can be set back to Auto or Router.

                • Everything is now working perfectly.

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                  10 days later

                  Okay thanks, I would actually like to do without the SC router. Otherwise I could still play Swisscom TV via Apple TV. I’ll give it a try.

                  Another question: Is it possible that the Swisscom fibre module, of which I have one, works on the SFP WAN port of a Unifi router/gateway? Has anyone tried this? It would be worth a try before I order the Allnet module.

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                  • Lori-77 has responded to this post.