Yell

Hello Yell,

The main goal of the community is “Customers helping each other”, however we apologize for this late post.

Here are some answers to your questions:

- The Youtube application is great but why do so many videos display the message “restricted video”?

It would be interesting if you could tell us which films are affected, which will allow us to analyze the causes.

- Wouldn’t Da Vinci hide from us that it doesn’t support flash like iOS?

It’s correct, the Da Vinci does not support flash technology, like iOS.

- And the system restarts… Why does this damn device have to restart autonomously 4 times a day?

This is also correct, the Da Vinci resets 4 times a day (System Reset). This is necessary for stabilization, however it only launches if the Da Vinci is in standby mode (home screen).

Thank you, Yell for the good feedback you give us.

Show original language (French)
    10 days later

    [unknown]

    Good morning!

    Yes, I understood the purpose of the help community, I was already a very active member of the old forum.

    But it was you who gave us the pole by posting this message 🙂

    In any case, thank you very much for your follow-up!

    Regarding Youtube videos, here are some examples:

    The second video when you put “les enfoirés” as the search term (all in lowercase therefore.)

    The first video when you search for “beach boys” and the second and the third and the fourth and the fifth! The sixth finally works!

    And strangely, by typing exactly the same search terms on Youtube on my Mac, I don’t have the same search results so it’s impossible to post the URLs to you, the Da Vinci doesn’t display them.

    Additionally I have since spotted another bug. Google Adds are now displayed on Youtube videos. And if we touch the link, well given the absence of a web browser, the Da Vinci doesn’t feel very good and it crashes (this has already happened to me 5 times out of 20 tests so not every time but still) . And at this point, the only solution is to unplug and reconnect the device electrically.

    Regarding system reboots. Yes of course, they are done when the device is on standby.

    But the device also displays its standby screen when the radio application is running! And after restarting, the Da Vinci does not automatically restart the radio… It’s not super annoying but there must be a way to prevent restarts when an application is running, right?

    And please tell me. Is there a project to port Swisscom TV Air to the Da Vinci or not?

    Because honestly that would be the best!

    Being able to watch France 24 or BFM in the morning directly after checking the weather and the news of the day would be great!

    Otherwise, I disagree with the previous comment. The Da Vinci is not just an improved landline phone!

    It’s more of a kind of restricted tablet, on the contrary! The guy has it in his stomach!

    In any case, since purchasing it, I have never had to regret the 300.- it cost me! This is a great product full of potential! Let’s just hope that Swisscom Labs devotes the time it deserves to it and that they give us an update very quickly that will silence all the bad tongues! 😉

    PS: A mail application for Bluewin mail would also be really welcome (in imap if possible)

    Show original language (French)
      2 months later

      Yell

      "Wouldn’t Da Vinci hide from us that it doesn’t support flash like iOS?

      It’s correct, the Da Vinci does not support flash technology, like iOS."

      Adobe Flash Media 4.5 is available to stream to devices with a single source on different types of recipient devices

      Show original language (French)

        Yell

        please implement HD Voice by default, i.e. G.722 protocol as ISDN on Da Vinci

        thank you in advance for your understanding. there is too much background noise at the moment.

        Show original language (French)
        • NunoP has responded to this post.
            6 months later
            3 months later

            Michelr Absolutely agree with all points described. I also contacted Swisscom about the problem of connecting the handsets and I received a very kind welcome from my contact. Some of the problems have also been corrected.

            Show original language (French)
              3 months later

              Yell

              Well there you go…

              I have given you everything and despite the two weeks, no response…

              So for other real customers and non-Swisscom customers, I pushed my tests further!

              I went to dig into the root of our Da Vinci’s OS. It’s not iOS, it’s not Android, it’s not Web OS either.

              It is indeed an OS proprietary to Open Peak.

              On the open peak “Frame” there is a store with lots of applications that you can add. The Da Vinci being an Open Peak terminal, we can imagine that we can run these applications on our phone too!

              And there really is everything!

              Swisscom did really well to focus on this product but on the other hand, in terms of communication and support, they are really not great! Which is not like them anyway!

              Show original language (French)
              • redge has responded to this post.

                  [unknown]

                  Hello Yell,

                  Thank you for your new questions and here are some new details,

                  I went to dig into the root of our Da Vinci’s OS. It’s not iOS, it’s not Android, it’s not Web OS either.

                  It is indeed an OS proprietary to Open peak.

                  On the open peak “Frame” there is a store with lots of applications that you can add. The Da Vinci being an Open Peak terminal, we can imagine that we can run these applications on our phone too!

                  It is indeed a proprietary OS, I can confirm that again.

                  Concerning the Openpeak Store, it is not available for the Da Vinci. For Swisscom what matters most is the telephony experience.

                  Best regards!

                  Show original language (French)

                  Yell

                  Thank you Yell for your new post and these new interesting feedbacks.

                  Regarding Youtube videos, here are some examples:

                  The second video when you put “les enfoirés” as the search term (all in lower case therefore.)

                  The first video when you search for “beach boys” and the second and third and the fourth and fifth! The sixth finally works!

                  And strangely, by typing exactly the same search terms on Youtube on my Mac, I don’t have the same search results so it’s impossible to post the URLs to you, the Da Vinci doesn’t display them.

                  The Da Vinci accesses Youtube content via Openpeak (in the USA). In this case, it may happen that access to certain Youtube videos is restricted in the USA due to copyright, for example. It is therefore normal that from a computer connected in Switzerland, these are freely accessible. Unfortunately, there is no improvement possible.

                  In addition, I have since spotted another bug. Google Adds are now displayed on Youtube videos. And if we touch the link, well given the absence of a web browser, the Da Vinci doesn’t feel very good and it crashes (this has already happened to me 5 times out of 20 tests so not every time but still) . And at this point, the only solution is to unplug and reconnect the device electrically.

                  Google Add’s returns a link via an Internet browser. Since Da Vinci does not have an Internet browser, this poses a problem. The manufacturer has been informed so that it can find a solution to this malfunction.

                  But the device also displays its standby screen when the radio application is running! And after restarting, the Da Vinci does not automatically restart the radio… It’s not super annoying but there must be a way to prevent restarts when an application is running, right?

                  Very good observation. In the next Swisscom release, we will improve this point.

                  And please tell me. Is there a project to port Swisscom TV Air to the Da Vinci or not?

                  PS: An email application for Bluewin emails would also be really welcome (in imap if possible)

                  The possibility of extending services such as Swisscom TV Air or the possibility of exchanging e-mails with Swisscom Da Vinci were taken into account. Thanks again for all the good feedback and suggestions for improvement.

                  Best regards, Yell, and see you soon.

                  Show original language (French)
                    13 days later

                    Yell

                    observation:

                    * degraded quality or VoIP yoyo

                    at the start of the purchase, the voip quality, perfect, as desired digital quality ISDN equivalent

                    3.8.2011 9:43 p.m. poor quality, see sound cut-off for the customer at Sunrise landline and the same with GSM telephone which is unacceptable, in 10 years never had anything like this in Swisscom telephony!

                    my last 2 contacts have no problems with their other GSM or landline copper correspondents!

                    suffice to say, not happy at all, especially for the cost of the device and the electricity consumption.

                    no wireless network, web or swisscomTV activity at this time,

                    only the Da Vinci DECT voip IP layer

                    it is therefore not a question of saturation but of an anomaly, either temporary or bug, either at swisscom or in the swisscom centro grande blanc fiber router at my home.

                    disappointed with the declining quality of service for such an expensive device and on fiber.

                    *radio management is difficult for French-speaking radio stations and this is the only one that interests me only.

                    *heats way too much in my personal opinion, even in standby, the screen must be 25° celsius

                    which is abnormal for a sleep mode.

                    it is missing (in my opinion):

                    * a real screen standby

                    * reduced power consumption (in standby mode at least)

                    * DAB/DAB+ radio retransmitted via IP (which seems to me to be a minimum for such a device)

                    * live conversation recording button

                    * button to record the radio

                    Show original language (French)
                    • NunoP has responded to this post.
                        2 months later

                        redge

                        Hello redge,

                        To answer your question, we confirm that HD Voice is already implemented on the Swisscom Da Vinci.

                        However, for it to work, the caller’s device must also be equipped with this technology.

                        See you soon!

                        Show original language (French)

                          redge

                          Dear redge,

                          Thank you for your questions and comments, you will find some answers below.

                          To help you with the problems described, our technical support will be happy to help you identify what happened and find the origin of the problem. To do this, you can send me your number by private message to organize a call back.

                          The other points described in your request will be used for the evolution of the Da Vinci.

                          Best regards!

                          Show original language (French)
                          • redge has responded to this post.
                              2 months later

                              [unknown]

                              NunoP,

                              thank you for the partial answer which proves nothing. having no way to verify other than believing your information.

                              the DaVinci manual does not mention this feature HD Voice (G.722)

                              no technical description, as if everyone are idiots or the technical sheet is very well hidden but what is the use of hiding such an essential document for certain criteria and/or prerequisites?

                              [http://www.swisscom.ch/res/festnetz/festnetz-telefone/davinci/index.htm?languageId=fr#voraussetzungen](http://www.swisscom.ch/res/festnetz/festnetz-telefone/ davinci/index.htm?languageId=fr#voraussetzungen)

                              What are the G.722 compatible devices from swisscom apart from ISDN and DaVinci phones?

                              Show original language (French)
                              6 days later

                              [unknown]

                              Currently, the Da Vinci is the only device offered in the Swisscom offer, for residential customers, supporting HD-Voice.

                              HD-Voice is not listed in the device’s features because, in fact, too few other models are equipped with it to have this experience regularly. However, communication from a Da Vinci terminal to another Da Vinci offers this quality.

                              Best regards,

                              Show original language (French)
                              • redge has responded to this post.
                                9 months later
                                3 months later

                                [unknown]

                                hello NunoP

                                When will the new IP phone called “Rousseau” be released to replace the defunct “Da Vinci”

                                sorry, I don’t know the spelling that will be used for the new IP phone product

                                What can I do to get the new device to replace my Da Vinci that keeps “freezing”?

                                While waiting for your news, I wish you my respectful greetings.

                                Show original language (French)
                                2 months later

                                [unknown]

                                IP telephone Swisscom Da Vinci

                                it has been stable since swisscom repaired their telephony error on my fiber connection

                                because since April 14, the date of Swisscom’s intervention, I no longer have any concerns after 1 month of use following their passage.

                                so, I’m keeping it 🙂

                                the - faults

                                electricity consumption

                                the + advantages

                                display of caller name if available (condition: number visible, transmitted)

                                Show original language (French)
                                9 months later

                                [unknown]

                                Rousseau 310
                                the new IP phone is available

                                (IP to IP communication CAT-iq standard)
                                no date since when the product has been officially available for sale in French-speaking Switzerland?
                                [http://www.swisscom.ch/fr/clients-prives/reseaufixe/accessories-telephones/rousseau-310.html](http://www.swisscom.ch/fr/clients-prives/reseaufixe/accessories- telephones/rousseau-310.html)

                                Delivery volume1 base Rousseau 10
                                1 Rousseau 300 handset
                                1 charger
                                2 white power adapters
                                2 NiMH AAA batteries
                                1 white Ethernet cable
                                4 instructions for use
                                2 installation instructions

                                Works only with a fiber optic connection. (curious as a prerequisite)
                                Normally IP is independent of the physical transport medium (copper, fiber, WiFi, 3G/4G cellular, which allows the gateway between several types of physical medium in complete transparency if software allows it. (Hand-over)

                                as there was no response or follow-up…I switched to the Siemens Gigaset C610IP model and changed subscription Vivo Casa to Vivo Libero by taking a local portable number from the competitor NetVoip while waiting for OVH for a French-speaking service .
                                I would have preferred the same thing in pure IP VLAN via Swisscom, but we cannot receive the configuration from Swisscom according to support under the pretext of problems.

                                Show original language (French)