Thank you, that would have been my last action: unfortunately the app often times causes the time to be incorrect. It looks like it “stays” every time it is last exited.

This means that if I switch off at 11 p.m., the next day the TV Guide will show 11 p.m. as the current time again.

Luckily not always, but unfortunately a lot.

Most of the time it is only short-term and resolves itself.

That’s why I don’t think deleting and reinstalling it every time is the best solution and I thought I’d ask everyone if anyone knows the problem and a trick to fix it.

Hello everyone

Does anyone know how to update the time in the TV Guide again?

Unfortunately, closing the TV app or logging out didn’t help: I ​​can’t watch TV at the moment because the supposed current program is no longer running and the current program says “record” instead of watching live.

Thanks in advance

Well, since the app can’t be installed on every TV and I have a subscription to Multiroom, I don’t know why it still needs a device these days: if everything were already available on an app.

But still thank you for the help

Thank you very much, that would explain why I haven’t found it anywhere yet.

It’s a shame because the new Samsung FB is similar to the Apple TV FB and I can’t zap properly and can’t get into the guide (with one keystroke).

Hello everyone

I installed a Samsung TV with the Blue TV app at my second residence.

Since the Samsung remote control is not included in the guide, I would like to use the app on the phone/ipad as a remote control.

Does anyone know if and how this can be set up?

When I select the FB, only the box from the 1st apartment appears and in the 2nd apartment I don’t have a box, just the Samsung app on the TV…

Thank you in advance

Unfortunately I feel the same way and so far it’s rather atypical for SC

So far, this version seems to me to have missed the target audience: please correct the errors, that would be nice, thank you!

Live TV is not live, but must always be switched to live using a “time slider” (usually only works after the 2-3rd attempt and is more than just annoying!!!)

why can I no longer select “watch live” or “watch from the beginning” in the TV guide?

and last but not least: “show all” is no longer there in the “Home” overview (for example, it was an option for live TV, but also for the other topics)

I also miss the various TV lists, they’re all things that definitely have nothing to do with “improving service”, on the contrary: for me there were a lot of little things that made TV life on the PC easier!

in Kundencenter:

Swisscom TV Air not available

Opened on: January 2, 2017, 10:19

Estimated completion on January 5, 2017, evening

edit: it’s working again for me now

Lucky you 🙂
However, the error message is still active.
Tried win7 + Firefox + Chrome

Doesn’t work for me + I only turned on the PC a few minutes ago.

I agree with various authors and am still of the opinion that it can’t all be just a coincidence that this has all happened since the new version: I didn’t have any problems for years before that!!!

That’s why I wrote here a short time ago that you shouldn’t do the tests in “production” + it just said: it’s no longer a test, they’ve already done it with BETA!

Sounds good but the part just causes problems, especially when you compare it with its predecessor…

Even nonsense like: user settings are stored in the keck.

Sure, why do I have to log in beforehand and my user settings are loaded and THEN the information comes: please accept the conditions.

Sorry, since switching to this version it doesn’t have much to do with the service we were used to, so the long-standing bonus points like “good service, good support, runs without major interruptions” are slowly but surely disappearing…

Edit:

It seemed to work on Chrome, but now hangs with the message “Waiting for GaiaAuthExtension extension”.

Edit2:

Now SC noticed it and set the error message back to “current”. The report at 4:40 p.m. was probably a lucky hit…

Btw. Have you ever counted the many entries about TV AIR since the new version? There are quite a few who are affected and since it has been like this for almost 3 weeks, it doesn’t make a good impression of the provider.

Thanks, I hadn’t thought of something like that, but it fits with the current SC appearance: today, for a change, the app doesn’t work, with various error messages.
SC TV is not available abroad, even though I was traveling with 4G in Zurich. Then the guide came in French. + the app also crashed 3 times!
Well, since TC + Sport has been the main reason for SC so far, I can look further soon; SC is diligently losing out on sports offerings….

The process would be correct:

1. Log in

2. Load personal settings

3.Watch TV

If only there wasn’t the “We probably don’t know you yet, then you could scroll down the useless text and please press the blue button” between 2. + 3.

Sorry, I always log in with the same user, surely it would be possible for me not to have to accept this every time?

Or is there a “trick” that I’m not seeing?

@[deleted] doesn’t have to be the case, the software will definitely also connect to the server and if this connection doesn’t work or the (possibly) new login procedure has a problem, then it will definitely also disrupt the server.

But as long as SC doesn’t say what it was, it’s just reading the crystal ball and guessing = more of a waste of time than useful.

However, what has stopped me from switching providers several times is this forum. I think it’s really brilliant how everyone here reads and helps!

That’s why I wrote here and didn’t come up with the idea of ​​0800 🙂

Sure, you can do it: but I usually look for the error in myself first, i.e. I wait a few minutes until I’m logged in because I don’t expect it to be such a big problem.

For me, the telephone call would be a media break, I would like the fault report where the problem is and not in another location.

But for 90% the call is probably easier and more popular than for me…

Thanks, but that would be a bit of a huge coincidence that the rollout of a new SW coincides with the outage and should have nothing to do with each other 😉

I know it from my daily work in IT and know that even small deployments can have errors despite good testing because the test + production environment are usually not 1:1 identical. So my complaint remains that it wasn’t tested well enough, especially since there were beta testers in the production…

I think it would be great, for example, that such a malfunction is not only published on the “current malfunctions” page, but perhaps directly at the SC TV Air login?

In any case, it would save a lot of nerves because you don’t even want to log in… (this is less possible with normal TV, but that way some of the customers would be informed.)

Thanks for the info + just shows again that today you let customers do the (extended) beta testing. SC isn’t alone in that, but it’s still just annoying and has already caused me to avoid some companies because of it and use alternative products , if available.

Interesting question, but I don’t think I’ll buy a new PC because of TVAir, especially since it worked without any problems so far with the previous TVAir…

Firefox 50.0.2

Win7

4GB RAM, 64 bits

It’s great, after 8 minutes I wasn’t logged in but just back to the home screen: it now takes a while to log in again… (I love this message “Your personal settings are being loaded”)

Is this supposed to be the new TVAIR, which has been so incredibly slow since today(?) that I would like to cancel my subscription.

Sorry, but the beta version was already unusable and now it’s going live?

I’ve been waiting for over 10 minutes to be able to log in.

Edit:

After I was able to enter user/PW, I’m waiting again: also for more than 5 minutes, with the message “Your personal settings are being loaded”.

Uuuups, sorry: the problem was “solved” while I was writing, after a total of 15 minutes I still managed to log in; And that in 2016, incredible!

The old version took less than 30 seconds…

Anschluss 2 works perfectly: thank you for your help!

Thanks for the tips, I hadn’t thought of that and will try it tomorrow.

Hello everyone

We have since moved and took the existing SC material with us and had an electrician install it in the new location (we didn’t have a previous SC tenant).

Now in the new location, it takes 3-5 seconds for incoming calls to understand the caller. After that everything is fine and when we call someone, it’s fine right from the start.

Does anyone have a tip as to what it could be?

We have the following:

Router: Centro grande (Pirelli)

Telephone: Aton CL300

The same number is entered on both connections in the SC Kundencenter, even though we only attached the telephone to Anschluss 1.

The problem has been going on for a few weeks now and during that time we have restarted the router several times.

Thank you in advance.