BingeWatcher32

Does the problem occur on all channels/content? For contractual/licensing reasons, Airplay/Chromecast/HDMI out currently works at Swisscom. only on public television channels.

Hello Markus,

You can find all the information here: [https://ict.swisscom.ch/2018/12/eos-swisscoms-android-aosp-tv-middleware/](https://ict.swisscom.ch/2018/12 /eos-swisscoms-android-aosp-tv-middleware/)

The repo here: https://github.com/swisscom/eos

Hello rat boy,

Do you mean the Android or the iOS app? The problem does not exist on the iOS app or on the web. Unfortunately I don’t have any Android devices anymore. If it really is an error with the Android app, you can also use the web client to plan recordings in the meantime.

lg

bingie

I noticed the problem too. It still works with my iPad (iOS 13.3.1) without any problems. Seems to me like Apple needs to make some adjustments…

If the “About” screen says “TV Air free”, then you are logged in with the wrong account

Ciao AndyU,
“Sound yes - picture no” always sounds to me like a network issue (bandwidth or latency). I would restart all network components in the AppleTV —> Internet chain.
By the way, the channels you mentioned work problem-free for me.
Regarding the message on paid content about HDMI / Airplay: someone once explained to me that Swisscom doesn’t have the rights there, but I’m not sure whether that’s correct.

lg

bingie!

Hello,
I have the same problem, but only on the Edge browser.

On Chrome etc. all channels work without any problems

I completely agree with you…

Hello Pat,

I’ve had problems with it occasionally. For me, the downloads work best when I consciously put the device in airplane mode.

Hello Luke,

Renting and buying sports events and videos only works on the box at home or on the TV Air website. Purchased/rented content can then be played in the app or on the web in Anschluss.

I don’t fully understand why it’s not possible to purchase directly in the app.

Best regards

Hello Natasha,

I had the same problem as you until recently. It first occurred for me after installing iOS 13 or with version 3.5.0, but I don’t know exactly what caused the problem.

Yesterday I installed the latest (beta) version of iOS (13.2) and the problem no longer occurs there.

I’m curious whether the problem will be resolved with the release of the official 13.2 version of iOS.

Best regards,

BINGIE!

What kind of device do you have? iOS or Android?

Or you can expand the app so that you can operate the Swisscom TV app with the Swisscom TV remote control. perhaps that would be the more pragmatic approach to this scenario. or?

Hello Kat76, I noticed that too. Live TV / recordings and replay only work on advertising-financed channels or public broadcasters. But not for the Teleclub channels or for purchased or rented videos. I suspect the reason is different contracts with the authors. American film studios in particular are often very restrictive when it comes to how their content is handled. Greetings Bingie!