LouisCyphre

Dear @LouisCyphre

Thank you very much for your contributions here in the Swisscom Community.

You’re right, incorrect data in the TV guide is not good and can annoy you as a customer as well as us as Swisscom. Our quality standards would like to have perfect TV guide information. Since Swisscom TV (or Bluewin TV) was introduced, we have done our best to ensure that the data in the guide is correct and we also believe that the quality has increased massively over the last few years. In order to obtain better data, it takes countless conversations with data providers and senders, a lot of persuasion and also a lot of optimizations in the background. But there are many factors at play that ensure that we are not yet where we would like to be.

You are here in a customers-help-customers forum, and although the other users can’t do anything about this problem, they have tried to help you - tried to show you why the situation is the way it is.

It is NOT acceptable for us if such posts with insults are posted here. With your registration you have the rules of etiquette ([behavior and functions)](https://community.swisscom.ch/t5/So-l%C3%A4uft-apos-s-hier/Behaltensregelen-und-funktionen-der-Community /m-p/566832#U566832). Respectful treatment is a must!

Attacking other users and not discussing things constructively doesn’t help anyone.

You also received this message via private message, please feel free to respond there. This topic will be closed. If further misconduct occurs, we reserve the right to ban you.

@LouisCyphre I would like to point you to our community guidelines: /t5/Here’s how it works/rules-of-conduct-and-functions-of-the-community/td-p/566832

One rule is: “Treat people with respect - always write the way you would like to be addressed.” Terms like idiot are, on the one hand, simply not nice and, on the other hand, certainly not appropriate for your age.

@LouisCyphre please remember: having an opinion is one thing, it’s okay to object to it from time to time. But from my point of view, just insulting people and calling others who don’t agree with you “imbeciles” doesn’t work at all.

Despite the #dontfeedthetrolls, I would like to briefly note that @LouisCyphre you can also switch to UPC or Sunrise… Maybe then you won’t be so frustrated anymore or you’ll post on the forum (which these providers have anyway not have) full. 😂🤔

From my point of view, @LouisCyphre is currently not about a substantive, factual discussion (or a serious question). He just wants to be able to vomit somewhere (and perhaps draws a certain amount of energy from the answers) - so I wouldn’t go into the points at all. #DontFeedTheTrolls 🙂

Edit: Added closing statement

@LouisCyphre

Regarding bandwidth:

Since the resources in the network/backbone are shared with DSL-Anschluss, you can only specify the technically maximum possible value per location, but cannot guarantee it.

If there is a comparison with the SBB, then please do so correctly. The train runs reliably according to the timetable, but the SBB cannot guarantee you a seat because this depends on the current occupancy. And that’s exactly how it is with the bandwidth of the Internet connection.

@LouisCyphre Have you noticed what’s currently going on “out there”? “The problem hasn’t just happened since yesterday, but for 2 or 3 weeks”??? Hello???

Why do I have to wait twice as long for Brack to deliver something? Why do I no longer receive deliveries from LeShop, even though I have been one of the highest-selling customers for years? Why doesn’t Meusburger manage to create customs documents so that Swiss customs can let the goods through without any problems? Why does customs take so long? And why shouldn’t I be allowed to go to Ticino now? Now the streets are empty and there are definitely no traffic jams? And why is TheWalkingDead no longer dubbed in German?

Sorry, but to me that sounds rather petty and embarrassing… I would like to have your problems… once we get to the point where 100% correct EPGs enjoy the highest priority, then all will be right with the world again.

@LouisCyphre have you ever compared what it looks like in teletext? What does it say?

Do you think a broadcaster is interested if Swisscom demands something? Little Switzerland is getting upset. For example, Pro7, SAT1 etc. will surely act immediately? 😂

And what has happened since 2ca. 3 weeks? Corona state of emergency. Stations also have limited operations.

@LouisCyphre ARD recently announced that, if there are time gaps, educational television will always be shown if possible.

Just calm down. It’s not bad - in such a situation anyway.

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@LouisCyphre wrote:

I can also drill a hole in my knee and wait for the oil to come out.

I can do a lot.
But Swisscom SHOULD.

Why is it a problem if I express my displeasure about poor service?
What’s wrong with me complaining that Swisscom doesn’t deliver what it tells me it would deliver?

And looking at the current program on the Internet doesn’t help me at all if I want to jump to the beginning of a broadcast to watch the program in its entirety.
Because even when I THEN find out Oh oh oh there is another extremely important special program about the virus, it still jumps to the wrong place and I still have to fast forward.

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As already noted (see above): You are talking about ARD and say that Swisscom is misrepresenting this. But it still applies: If you check the ARD website now (12:19), there is nothing in the TV program this evening regarding a special program. So here’s my view again in 2-3 points:

• You are therefore demanding that Swisscom begins to correct the TV program itself manually wherever the broadcasters provide this incorrectly. This demand can be made. But I can also find such a demand ridiculous. That’s my view: It’s better to complain to ARD that they should maintain their data in advance (preferably a few days in advance).
• In my opinion, I would leave it open whether Swisscom should here - see point above.
• Why it’s a problem if you express your displeasure here: That’s not a problem at all. You can do that. But I can also find it ridiculous for such a triviality 😉. So everyone has their own perspective and that’s a good thing. In the end, it’s neither your view nor my view that matters, but in the end the most commonly represented view/opinion is relevant in Switzerland. And that’s a good thing (at least for me).
• Nevertheless, I believe that there is a reason why the anger here is not really appropriate: it is a customer-help-customer forum. But each person is allowed to deal with it however he/she wants - and I can also have my opinion on how I feel about dealing with it.

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@LouisCyphre wrote:

….
It’s all well and good if it’s okay with you that you only get 90% performance for 100% Zahlung.
I have no contracts with any data providers.
Swisscom did that.
I have a contract with Swisscom.
And it doesn’t deliver what it promised me.
….

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I wouldn’t drill a hole in my knee now. Can cause physical pain 😉

But what you can do: look in the terms and conditions for the points that define that Swisscom guarantees that the television program always delivers the latest EPG, broken down by channel. Once you’ve found it, post it here so we can file a complaint with Swisscom.

Thomas

@LouisCyphre

You can go online yourself and select the channels directly and see what the changed program looks like.

https://www.srf.ch/programm/tv/#10:25

@LouisCyphre

I’m sure several hundred thousand people have noticed this and they’re not upset about it in this difficult time, and we don’t have a problem with it in the family either.

@LouisCyphre

So you are of the opinion “Corona” or not that Swisscom should employ more people who contact the broadcasters every day to keep the changed programs up to date.

Hello @LouisCyphre

I hope you were able to deactivate the service notices before July 1st, 2018?

If you were able to solve the problem yourself, it would be cool if you let us know the solution here.
This means other customers with the same question will also benefit from it.

Warm wishes

IvanH

@LouisCyphre

Yes, of course that would be technically possible, but apart from the effort for Swisscom, which all customers would then have to pay indirectly, it brings no additional benefit, as has already been explained several times, neither in the present nor in the future, except at best to satisfy your ego.

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@hed wrote:

@kaetho

According to your suggestion and that of @LouisCyphre, you could, for example, only subscribe to 2 channels, but consume them at a ratio of 9:1. Nevertheless, both broadcasters would each get 50% of your money. You haven’t really thought your suggestion through, have you?

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No, why shouldn’t that work? You would have to change the recording system for IPTV. My consumption ratio of 9:1 is guaranteed to be already recorded somewhere in the depths of Swisscom’s TV system. You would then have to resort to this data.

@kaetho

Apparently you didn’t follow the link regarding the survey of television usage in Switzerland, so I’ll copy it here. The Kantar process is used with a selected representative user group. This includes all providers and all reference channels (including TV-Air and Kosum from the media libraries of the broadcasters themselves). A survey purely about what you have subscribed to and what you haven’t is far too short-sighted here. According to your suggestion and that of @LouisCyphre, you could, for example, only subscribe to 2 channels, but consume them at a ratio of 9:1. Nevertheless, both broadcasters would each get 50% of your money. You haven’t really thought your suggestion through, have you?

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Television usage in Switzerland is collected by Mediapulse AG:

Electronic measuring system Kantar Media (from 2013)
Survey: Since January 1, 2013, Mediapulse AG has been determining the usage of television programs using Kantar Media’s electronic measurement system, which has replaced the telecontrol system used since January 1, 1985. The newly implemented system is also based on an electronic measuring and storage device (Kantar Media PeopleMeter), which - in representatively selected panel households - is connected to the television sets. Time-shifted TV usage is now also recorded in television households, as well as TV usage on the computer using the Kantar Media VirtualMeter. The audio tracks of the television programs switched on in households are registered by the measuring device down to the second and compared with the referencing audio tracks recorded at different locations. The audio track comparison is used to determine which program was switched on in the household.
Basic population: All language-assimilated people, i.e. people who understand and can speak at least one of the four national languages, from the age of three in private television households.

Sample: Representative panel for the three Swiss language regions of Swiss households with television equipment (as of January 1, 2018: 1,069 households in German-speaking Switzerland, 655 in French-speaking Switzerland and 304 in Italian-speaking Switzerland). Households that watch television exclusively via computer are not taken into account in the measurement. Households are now recruited based on the Swiss Post’s complete address directory. This also reaches the approximately 20% of households without an entry in the telephone book.

@hed

If no one wants more money, then what’s the problem? I also have a problem with the low euro. Can I come now and demand that the euro, which is now at 1.10, be compensated to 1.60? Even. If I can’t handle that, I’ll just have to move and see if I can handle the 1.10 on my own.

With your thumb it’s clear what’s missing. That will be around a fiver per month per TV-Box. But if I have to spend more money to skip the advertising (and I would be willing to do that), I would also like to be able to decide for myself which station gets money from me. This brings us back to the concern of @LouisCyphre with the exclusion of channels… (and no one should come and say that this is too time-consuming. Swisscom can already say exactly to the second who and when The information is all there, you just have to evaluate it).

I’m also confident that something like this would make it to the ballot box. Only: so far I haven’t read anywhere that rewinding advertising should remain possible in principle, as it is now, but should become more expensive. So far the only thing that has been discussed is that they want to stop this.

@LouisCyphre what should Swisscom communicate to the outside world? “Attention, it may be that at some point in the future we will no longer be allowed to rewind advertising, so please start complaining…”?

As long as politicians don’t get down to business and ban the over-winding of advertising, none of the providers can say specifically what impact the ban will have on their product and how it will be implemented. As long as it stays as it is known today -> you can skip the advertising without any problem for the time being!

Have you already noticed that skipping advertising is not a Swisscom issue, but rather an issue for the broadcasters? When the Spulverbot comes, it will affect all TV content distributors in Switzerland, including UPC, Sunrise, Zattoo, Wilmaa, etc…

Swisscom is not really interested in this ban. On the contrary, we are already providing a share today because this topic is not new but has existed since it was possible to over-wind advertising. What’s new (okay, not so new anymore) is that this way of consuming TV is so popular, which is why everyone is now relying on this technology and the broadcasters now see an opportunity to make more money here.