@LouisCyphre

You can go online yourself and select the channels directly and see what the changed program looks like.

https://www.srf.ch/programm/tv/#10:25

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@LouisCyphre wrote:

….
It’s all well and good if it’s okay with you that you only get 90% performance for 100% Zahlung.
I have no contracts with any data providers.
Swisscom did that.
I have a contract with Swisscom.
And it doesn’t deliver what it promised me.
….

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I wouldn’t drill a hole in my knee now. Can cause physical pain 😉

But what you can do: look in the terms and conditions for the points that define that Swisscom guarantees that the television program always delivers the latest EPG, broken down by channel. Once you’ve found it, post it here so we can file a complaint with Swisscom.

Thomas

To add: LOVENATURE also has completely wrong EPGs. Maybe there is a general problem?

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@LouisCyphre wrote:

I can also drill a hole in my knee and wait for the oil to come out.

I can do a lot.
But Swisscom SHOULD.

Why is it a problem if I express my displeasure about poor service?
What’s wrong with me complaining that Swisscom doesn’t deliver what it tells me it would deliver?

And looking at the current program on the Internet doesn’t help me at all if I want to jump to the beginning of a broadcast to watch the program in its entirety.
Because even when I THEN find out Oh oh oh there is another extremely important special program about the virus, it still jumps to the wrong place and I still have to fast forward.

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As already noted (see above): You are talking about ARD and say that Swisscom is misrepresenting this. But it still applies: If you check the ARD website now (12:19), there is nothing in the TV program this evening regarding a special program. So here’s my view again in 2-3 points:

• You are therefore demanding that Swisscom begins to correct the TV program itself manually wherever the broadcasters provide this incorrectly. This demand can be made. But I can also find such a demand ridiculous. That’s my view: It’s better to complain to ARD that they should maintain their data in advance (preferably a few days in advance).
• In my opinion, I would leave it open whether Swisscom should here - see point above.
• Why it’s a problem if you express your displeasure here: That’s not a problem at all. You can do that. But I can also find it ridiculous for such a triviality 😉. So everyone has their own perspective and that’s a good thing. In the end, it’s neither your view nor my view that matters, but in the end the most commonly represented view/opinion is relevant in Switzerland. And that’s a good thing (at least for me).
• Nevertheless, I believe that there is a reason why the anger here is not really appropriate: it is a customer-help-customer forum. But each person is allowed to deal with it however he/she wants - and I can also have my opinion on how I feel about dealing with it.

@Klothilde

The EPG on the LOVENATURE 4K channel has only stopped working for exactly 1 hour since the summer time change. This has nothing to do with Corona or anything else.

I have the same problem too, but when I was at our neighbor’s house this afternoon, it was showing him the program that was currently being broadcast. He is also at Swisscom like me. That means it can’t be the broadcaster’s fault.

@WalterB

Why so complicated? For ARD/ZDF and German third teletext page 300 and following,

SRG channels or ORF Teletext also 300 and the following (?)

Yes, there are a few things wrong at the moment.

But Swisscom receives this information from the broadcasters and does not type it in itself.

If something is delivered incorrectly, Swisscom can rarely do anything about it.

In addition, due to the current situation, a lot of changes are being made to the programs that are not being communicated.

See sports channel. Almost nothing is right there.

@LouisCyphre have you ever compared what it looks like in teletext? What does it say?

Do you think a broadcaster is interested if Swisscom demands something? Little Switzerland is getting upset. For example, Pro7, SAT1 etc. will surely act immediately? 😂

And what has happened since 2ca. 3 weeks? Corona state of emergency. Stations also have limited operations.

@LouisCyphre Have you noticed what’s currently going on “out there”? “The problem hasn’t just happened since yesterday, but for 2 or 3 weeks”??? Hello???

Why do I have to wait twice as long for Brack to deliver something? Why do I no longer receive deliveries from LeShop, even though I have been one of the highest-selling customers for years? Why doesn’t Meusburger manage to create customs documents so that Swiss customs can let the goods through without any problems? Why does customs take so long? And why shouldn’t I be allowed to go to Ticino now? Now the streets are empty and there are definitely no traffic jams? And why is TheWalkingDead no longer dubbed in German?

Sorry, but to me that sounds rather petty and embarrassing… I would like to have your problems… once we get to the point where 100% correct EPGs enjoy the highest priority, then all will be right with the world again.

@LouisCyphre

Regarding bandwidth:

Since the resources in the network/backbone are shared with DSL-Anschluss, you can only specify the technically maximum possible value per location, but cannot guarantee it.

If there is a comparison with the SBB, then please do so correctly. The train runs reliably according to the timetable, but the SBB cannot guarantee you a seat because this depends on the current occupancy. And that’s exactly how it is with the bandwidth of the Internet connection.

From my point of view, @LouisCyphre is currently not about a substantive, factual discussion (or a serious question). He just wants to be able to vomit somewhere (and perhaps draws a certain amount of energy from the answers) - so I wouldn’t go into the points at all. #DontFeedTheTrolls 🙂

Edit: Added closing statement

Despite the #dontfeedthetrolls, I would like to briefly note that @LouisCyphre you can also switch to UPC or Sunrise… Maybe then you won’t be so frustrated anymore or you’ll post on the forum (which these providers have anyway not have) full. 😂🤔

@DomiP If I may ask something: Do you find comments like this, like you should go to another provider, helpful? Ok, of course it’s easier for the provider concerned - they don’t have to deal with criticism. Of course, I too am of the opinion that the user in question is exaggerating here, as ARD does not float in a vacuum and does not immediately forward every change in the program to the provider (not even in Germany).

But:

Damn it, our Eltern and grandparents (depending on their age) are dying or in danger and here we have nothing better to discuss than that the EPG isn’t working properly? Louis, send me what you think you would like to have back in terms of costs because the ARD EPG is not correct, they spoke of 90% instead of 100%, send me your account number and the amount via PM, I will do it Transfer to you after a plausibility check if that is so important to you.