Kocoxegh54 There was no option to sign up for less than 12 months
Sure there would have been, even completely without any term commitment, just with other providers (like Digital Republik)
So it was quite simply a self-inflicted mistake, and I would regard the final settlement as a question of morality, whether you want to own up to your own mistakes or not.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
Kocoxegh54 I cancelled the contract on time.
But now I’m supposed to pay more than CHF 300 as a cancellation fee.
No, the contract was not cancelled on time, but obviously prematurely, or rather without adhering to the minimum contract period. Why else would a fee of CHF 300 be due? Incidentally, it’s written in all our contracts what happens then. The contract can also be cancelled prematurely without a fee, especially if you move abroad.
But that’s the big problem right now. Why don’t you talk to the hotline? No, you refuse to pay the bill. You refuse to call Swisscom and explain the situation.
Typical today. The attitude of certain people! Of course, it’s never your fault. Of course it’s always everyone else’s fault.
You had to present some official document when you registered.
In the worst case, you could be operated, but what happens if you go travelling again…..
Certain countries in Italy stop you at the border and you are allowed to pay the open bills from your father’s state before continuing your journey.
I would suggest that you reach an agreement because you have purchased a discounted device, the provider knows the system number of the device……. Can be blocked and then the mobile router is no longer of any use…..
Greetings Lorenz
Freimmientis36 However, it must also be admitted that contracts are all too often full of “stumbling blocks”,
Yes, that’s true. Most people certainly don’t read the small print carefully.
But let’s be honest… Do you benefit from a huge new customer discount somewhere, do you get devices such as a new TV for free or extremely cheap or do you get a discounted smartphone when you sign up for a new contract, etc.? Common sense dictates that there is always a minimum contract period that I have to adhere to in order to benefit from all of this. This is the case almost everywhere, even abroad. At least at Swisscom it’s also clearly written how long the minimum contract period is. Nobody can come along and tell me that they didn’t know about all this and now refuse to pay the fee.
Swisscom in particular is sometimes quite accommodating in the event of early cancellation, but certainly not if you have previously received a new product for free or very cheaply, which I can absolutely understand.
Samsi
You’re right, Swisscom has always been generous - discounts, free handsets etc.
That’s perhaps a little less the case now.
But there are still some big advantages: top-notch telephone service, live troubleshooting, interesting TV or mobile offers (the “benefits”), etc.
Not to mention the installation of fibre to the home, with sockets, etc… and all free of charge (at least I think so, because that’s due to happen in a few months’ time! So we’ll see).
What else, as the other guy would say!
@Kocoxegh54 it’s a small world, you often meet twice. No matter where you flee to, one fine day you will have to pay for it. Whether for Swisscom or in some other way (e.g. being robbed and suffering even greater damage as a result). I agree with Werner, even if you don’t think it’s fair, I would pay the debt. Crumb things are never worth it, justice wins in the end, according to my life experience.
If you have balls in your trousers, talk to Swisscom, there are always solutions.
This was the only provider my university told me to register with, along with Salt, whose contract was two years.
It was my first day in this country, I had to do it urgently.
I don’t consider it a mistake, as I didn’t believe there were any other options. But yes, I will be very careful in this kind of situation again. It definitely taught me a lesson.
Also, I believe that the company is immoral here, for not caring about my circumstances even when they said that I can cancel whenever I need previously.
It wasn’t my fault that I had to move, I had no choice in it. Therefore, morally, I believe I shouldn’t pay, and I won’t feel bad about it.
I actually left the router behind in the old flat as I had no use for it. The previous tenant did the same, as we don’t need them. If they block it, it won’t affect me at all.
Freimmientis36 yes, exactly, I literally had less than an hour before the shop closed, I needed to set up the WiFi that day as my parents were leaving the next day and wouldn’t be able to help me.
I didn’t have time to read anything, the staff explained to me that I can cancel if I move…
I feel it’s dishonest of them to do this, and make me commit to a fixed contract, they told me I can’t have their WiFi any other way.
My flat has no cell service, I wouldn’t be able to manage without WiFi, I am a student, I need to do online work…
Samsi I didn’t get any of these products…
I got only a router, which was obviously free, because how else would I use their product otherwise?
It’s like saying wheels on a car are a “free bonus” from the company when you can’t use the car without them so they must be provided.
I didn’t get like a TV or phone or anything nice.
user109 Swisscom is now going to rob me?! Is that a threat? 
It’s not like I stole money from a charity or a poor family, I’m literally refusing to pay a huge corporation (which are always immoral) a made-up penalty.
I don’t believe in paying a penalty, I did nothing bad to them, I cancelled so they are not providing me a service anymore, and I’m not paying. Why should I pay for a service not received?
It’s like going to Coop, paying 300 CHF but not getting any items?! Why would I pay for anything that I don’t receive? Why should the company receive money for nothing? Whichever way you think about it, they are morally wrong, not me…
Kocoxegh54 If you rent a flat for 6 months (contract min 6 months object rent) and only live in it for 3 months, you also have to pay for the remaining 3 months, although you have no benefit from it. Contracts are contracts and to come to an exception you have to talk to each other and not say goodbye Alsatian style (as you want to do). That is immoral and malicious.
Kocoxegh54 Swisscom wants to rob me now! Is that a threat? 😂
You’ve completely misunderstood. I simply mean that something like this can catch up with you in a different way, even if you think you’re in the right.
If you always want to cheat your way through life like this, it will eventually fall on your feet. (not a threat, but experience).
But everyone is the architect of their own happiness in life.
Over and out, I’m out of here.
breach of contract in Switzerland
Kocoxegh54 Cań‘t resist to add my 2 cents here, too.
First, there‘s no such service as „Swisscom Wifi“. From what I understand out of this conversation, what you bought is a mobile hotspot that uses the cellular network for providing a Wifi network whereever you happen to be. Whichever device this was, it is only common sense that it comes at a cost which is paid by your monthly fee. So this device clearly is worth something - so why for heavens sake did you just leave it at your old place and didn“t try to sell it at least? It could have bought you two warm meals.
Second, you are complaining about a lack of morale from Swisscom‘s part. You‘re calling it „stealing“ if they would charge you for what you rightfully owe them as a result of a contract that you signed too hastily. At the same time you consider stealing yourself out of the situation by quietly leaving the country with unpaid bills. You even publicly ask for advice whether this could work. Seriously, who is lacking morale here?
Maybe the University of Life is trying to teach you a few lessons here. Such as there‘s no such thing as a free lunch, regarding that router. Or that signing a contract in a great hurry can result in bad surprises. But also that mistakes are a part of life that can be seen as opportunities to learn and progress. This won’t be your last one, and not all of them will be as (relatively) cheap as 300 CHF. Another lesson could be that time spent on working out a solution with someone you‘re having a dispute with is never wasted. And finally, that being honest might sometimes not pay off immediately, but always in the long term.
Choose wisely.
Have you tried turning it off and on again?
Some things to consider:
Why would you want to jeopardize and risk coming back, only to save 300 chf? Maybe you want to show your children where you studied in 20 years - and then you won’t be able because you tried to be smart and safe 300 chf? Or then you’ll come back and pay waaaay more because of the late fees, collection fees etc? Or even worse: They will find you while you are still in CH and you will have to pay this already in a few months.
Don’t be stupid. Swisscom won’t care. They will simply start the process for “customer did not pay”. The smart move would be to contact them and nicely explain your situation.
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