WalterB

Dear WalterB

It’s not a problem with the user, it’s a problem with the provider.

Greetings User62

Same with me. It started in the web app, e.g. deleting a recorded and watched programme and going back to the menu is impossible. Since a “refresh” is not possible in the app, I have to go back to the browser, where I can at least refresh. For a few days now, all features have been frozen, e.g. forward (30 sec.) and back (10 sec.) no longer work at all on any channel. The Web TV hangs up. And it no longer works in any browser, it is not a subscription problem (ABO L), there are not too many devices logged in, the cache and history are automatically cleared daily, the PC is up to date. But you can now see in the status bar from when to when the adverts are displayed, which is nice, but not really necessary and certainly not if the simplest functions are removed.

The problem has been mentioned several times in the last few days, in other words, but in fact with the same problem.

And the problem with the “report problem centre” is always the same sentence/sentences “we’ve never had this problem before”, “you’re the only one with this problem”, have you ever restarted it? Is it possible to open a ticket somewhere in writing (without comments)?

Everything worked perfectly. Thanks again! e beautiful top

Sali Stefan_76

Thank you very much for the detailed information! Nothing can go wrong now.

Greetings and thanks user62

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@Stephan_76 wrote:

Good morning @User62

Pretty sure yes. I suspect that the fiber optic cable on the IB Plus has a blue plug. The IB 4, on the other hand, has a red plug. This is a clear sign that the cable needs to be replaced. If the plug is already red, you can try it without replacing it.

Another piece of advice, I had a QR code on the IB 4. On the changeover day, when you have received the SMS, scan it with a device that has mobile internet and you will be guided through the changeover step by step.

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Sali Zämme, I have a stupid question, I also received an IB 4. When I switch (from IB plus to fiber optic), do I also have to change the fiber optic cable? Greetings and thanks for the support

It also worked for SC. You can temporarily switch to free providers Yallo TV (formerly Wilmaa) or Zattoo. Changing your subscription straight away, well, other providers also have their problems. SC does have its advantages 😀 is (mostly) stable and reliable and is often very accommodating.

And I know from my everyday life that there are a lot of competent employees at SC.

1. No, impossible. The customer service representative’s first question was: what is PiP? The first answer was: it’s never been available for TV Air. LOL. After around 20 minutes (a specialist was called in), perhaps you (i.e. me) should call Myservice, but there is a charge. The comment that several users have already noticed something similar was not addressed. As a private customer you can apparently no longer open a ticket. They don’t seem to have a ticketing system at all anymore. I just notice that people are constantly tinkering with the web application, but they can’t get to the programmers. And with SC there are no errors anyway, it’s always a user error. At least in the private sector. I work closely with Swisscom at work and I never have this problem there.

Thank you for the tip! was able to get Firefox to ask me the same question. At least in FF the PiP function works. Simply not in Chromium-based browsers. I will have a ticket opened at SC next year. There are some errors visible in the console which are related to DRM and Widevine problems. Happy new year everyone!

Good morning

I’ve had the same problem since December 7th (posted in the forum). Tried the following browsers: Opera, Firefox, Chrome, Edge. It doesn’t work in any of them anymore. PiP works perfectly on other video sites.

Greeting

@Walter B Unfortunately not either

Hello everyone

For 3 days I have no longer been able to use videos as picture in picture (video pop out). This is possible on all other websites (ARD Arte, SRF etc). It no longer works in Edge either. Cache is cleared. Has anyone else noticed this?

Thanks for your help.

The problem has been solved for me since yesterday. According to a completely different community treaty, Tele 5 has been available in HD on Swisscom since around the end of September. There may have been an implementation problem with TV Air in the browser reception. Suggestion, delete the browser history completely (most browsers allow you to specifically exclude passwords and other login data from the deletion process). Maybe that will help. Otherwise, you can (if you have a Swisscom connection) check your Anschluss online via your Kundencenter. Good luck!

Doesn’t work with any browser in the web application (not even with a subscription). Neither recordings, replay nor live stream. App on tablet sometimes works, sometimes not. Box is not a problem. The problem has existed for a few weeks.

For me, tele5 works again on the web and in the app. Replay, recordings and live. Thanks for fixing it 🙂

Correction. Unfortunately it no longer works today 😞

Tele 5 is crazy for me too. Cannot be played on the web (live and replay), nor can the recordings from Tele 5 be played. Yesterday I had a “whoosh” of old series recordings back in the system that had already been deleted and some were even saved.

Hello Level 2, SC Extranet has a major problem with IE 11, perhaps this also extends to other SC areas.

My recordings are gone again too. Thank you.

For me there are 2 recordings from March 4th that have “materialized” again and cannot be deleted. I regularly delete my trash. The recordings were definitely gone, now they’re back.

Dear community

Opera 28 unfortunately cannot be implemented again. It runs on Chromium basis. However, older versions still work.

Greetings User62

Dear Kathrin M

Thanks for the info, Opera (28) is also an alternative browser, please include it again.

Greetings and thanks

User62