WiFi repeater (Swisscom AirTies 4920) with IB2 not visible

Hello dear community

The following “illogical” problem, with which neither the Swisscom hotline nor an employee in the Swisscom shop could help me…:-(.

My equipment:

VIVO M with Swisscom TV 2.0 with two TV boxes, Internet-Box 2 with two WLAN connection kits and a repeater (the white one from Swisscom.html)). Since August 2016 everything has been working pretty well, the RPT kept its promise and conjured up good WiFi in the desired area.

A few days ago I set the parental protection function for ONE device (iPod) in the IB2. This ended at 8:30 p.m. Exactly from this point on, I was no longer able to access the Internet via the RPT with any device. Everything worked perfectly in the “normal” WLAN, as always. It seems as if the child protection function is accessing the RPT, although that cannot be possible. I also no longer see the RPT in the IB2 device list. I know the IP address, I can even access the RPT with the browser, the LED lights up green (I only have the 2.4 GHz network active), the devices show all relevant data (IP, subnet mask, router, DNS, etc.) and the Connection test is ok.

I have already restarted all devices (all from Swisscom, cell phones, tablets, etc.) several times, reconnected them and even performed factory settings and resets several times. All without success. Even when I set the WLAN operating time to 24 hours and removed the child protection from the iPod, the RPT is still blocked from 8:30 p.m…. and is not visible on the device list.

After two hours on the hotline, no one could offer me a solution other than sending a technician to my house. It wasn’t until the nice woman on the hotline restarted the IB2 remotely and I then had to press the reset button almost at the same time that the lock was now gone. BUT… all device names are old (presumably an old backup added) and the RPT still doesn’t appear in the device list.

Does anyone know why I can’t see the RPT in the device list even though everything is working?

Thank you very much for your feedback.

Kind regards

PeterM1

Yes, of course. As mentioned, I played the game several times. Tomorrow I will restart the IB2 and reconnect the RPT again.

Greeting

PeterM1

Additional info:

The problem with the “blocked” RPT not only occurs during the WLAN times stored in the child protection function, but also when the daily limit (here 1.5 hours) has been used up. Specifically this means:

As soon as our youngest exceeds the limit, the RPT blocks access to the Internet from all other devices. This is despite the fact that (as already mentioned) the connections and LEDs are OK.

Greeting

PeterM1

…me again:smileyindifferent:

Can’t anyone tell me why I don’t see the RPT in the IB2 device list, but it is displayed in the WLAN diagnosis in the 5GHz network? The IP address is also correct, I can access the RPT via it.

In previous configurations with the IB2 and previously the Centro Grande, the RPT was visible. Ultimately called a “wifi bridge”, whoever came up with that name…

Thanks for your feedback.

Best regards

PeterM1

P.S. Can’t you attach PDF or JPG files here?

WalterB

Hello WalterB

Thanks for the tip about the photo file… anyone who can read is clearly at an advantage:smileyvery-happy:

I have already reset the repeater several times, switched all devices off/on (disconnected from the mains, as it says in the first post) and then integrated them back into the home network one after the other. I had to do this because I wanted to describe the imaginative names of the various devices in a clearly recognizable way.

Thanks for your help and best regards

PeterM1

Here is the current device list of the IB2

Here is the RPT from an archived device list

Here is the current WLAN diagnosis in the IB2

WalterB

“I saw that you have a lot of WLAN kit in use, try switching them all off and then try again to connect the repeater to the Internet box.”

I’ve done this several times, without success.

“… assign the repeater a fixed IP address outside the range of IP addresses of the Internet box, e.g. 192.168.1.199”

I wanted to try that, but how exactly do I do that if the RPT doesn’t appear anywhere? Do I then change the IP in the RPT itself? Attached is a screenshot of the RPT.

Greeting

PeterM1

WalterB

Does it make a difference whether I access the RPT via the browser/IP address or via a LAN cable via PC?

• When I’m in the RPT menu…

…do I change the IP to e.g. 199 and leave “Automatic” activated, or do I have to change it to “Static”?

• I don’t have to make any changes to the IB2? After changing the RPT IP, the IB2 has to be restarted, that’s clear to me. But how does the IB2 know that outside its rank ( up to 161) there is still a device connected to the network?

I’m starting to feel a bit confused….:smileyfrustrated:

Thank you for your patience…

Greeting

PeterM1

Hello MCU

It’s been a long time, but I disposed of all the AirTies professionally and further Two new ones from Swisscom WLAN boxes purchased. Their range is significantly better than with the repeater stuff. Although all Swisscom employees assured me that it “should” work with the repeater. This is how you boost sales

Greeting

PeterM1