Samsung Q990B soundbar, fits my Samsung TV. But it’s a shame that you have to replace a functioning surround system because of a missing Anschluss, well.

Hello Thomas, then I need a total of 2 HDMI ports on my surround system? I only have 1 HDMI-Anschluss on my older surround system.

Greeting

Sali Roger, I connected it like that, but I don’t get any sound… That’s why I thought I was doing something wrong or forgetting something.

Greeting

Hello everyone

Since then I have owned the new TV-Box 5. This box now only has 3 connections. Stupid question, how do I connect my Dolby Surround system to the TV Box 5? The Anschluss audio was rationalized away😉. But I probably just don’t know something, so I’m asking people here. Thank you for the help.

Greetings Spawn

Hello, that would be great if it was “fixed” now. So I can be confident that all SkyCinema recordings can be played again from June 2, 2022?

What about any credit for these 2 months (circumstances, hassles, etc.)? That would be something, I just had problems and apparently I wasn’t alone. New customers also constantly receive discounts.

Thanks for solving the problem.

Greeting

Spawn

Yes, they don’t know yet, problem unresolved as of now.

Let’s hope they can solve it soon. There is enough competition😉.

Greetings

I have to correct myself, they got in touch today and my problem is now level 3. Let’s see. Now I’m in good spirits again, let’s wait and see, maybe they can do it🙏.

Wonderful, that’s good for you. They promised to call me back yesterday, but nothing happened. And same thing today, I’m curious if they’ll call. I’ve also experienced positive things, that’s true, but there’s a can of worms here. Above all, just closing faults like that doesn’t work at all, sorry.

But the best thing about Swisscom is when they call you and you’re busy (it can happen, the average consumer works from time to time), then they simply close your fault report, awesome!!

I don’t think they know the problem themselves. I haven’t heard anything from Swisscom yet .

I can always re-record them if they are still running (!), otherwise bad luck, so stupid.

Sorry, forgot about you😉🙏. So for example “Nobody, Percy, Censor, Possessor, Trauma Center, Venom2, Candyman, Vanquish”.

Thanks. So I, as a layman, also think that this is due to the Swisscom cloud server and not to us. I was now able to get the problem forwarded to 2nd level support. I clearly expect help from Swisscom here, otherwise I will cancel my subscription, we both pay enough for it. So have a nice weekend and let’s wait and see.

Hi, i have the same problem, we are not alone. I hope, they can help us

Good idea, I’ll do it tomorrow.

I reported it a month ago and now I have it again.

Yes, just 1-2 times no problem, but not all the time. We all pay a lot of money for our subscriptions.

Yes, as long as they’re still “running” I can record them again, but that can’t be right, can it? And in 3-4 weeks they won’t work again…

Thanks for the tip. I’ve already reported a problem, but I’m a bit skeptical because this is the second time I’ve had it. But maybe it’s only on Sky Cinema, that could still be the case.