@Spawn Does it affect all Sky Cinema recordings from a month ago, or only certain ones from a certain date?

Try to find out from when to when the recordings don’t work.

Maybe someone here recorded something on this station at this time.

@Spawn In the English-speaking forum it was also reported that individual recordings from Sky Cinema could not be played. The moderator then advised the hotline to call 0800 800800 and create a problem ticket.

[https://community.swisscom.ch/t5/Use-with-TV-Box/error-while-trying-to-play-recordings/m-p/710079#M677] (https://community.swisscom.ch/t5/Use-with-TV-Box/error-while-trying-to-play-recordings/m-p/710079#M677)

May I ask what films these are? Have you checked to see if you can re-record it?

@Spawn

In rare cases it happens that recordings can no longer be played back. I have already reported specific cases to the helpdesk, but they can usually no longer save the recordings. However, you should still create a fault ticket.

@Spawn

Yes, it could very well be that there are disruptions. No technical system works perfectly.

It is therefore important to report each individual case. The more messages, the higher the priority for remediation.

Then you have to report it again and, if necessary, request that the problem be forwarded to 2nd level support.

Only certain recordings

No reset, no cable replacement or new TV box will help because the error is on the Swisscom side!

The error was already present around six months ago, across Switzerland!

There were also recordings that I couldn’t start and others that worked. After a long back and forth with support (still without Sam 😉) all of my recordings suddenly worked!

Now…

Since changing the recording memory to 2000h, I have the theater with the recordings again. Again, not all recordings work, or rather: you can’t watch certain ones, it’s a lottery as to which ones work!

Support (Sam not activated)

I’m sick of calling again, pressing seven buttons and being on hold listening to that ugly, loud song!

With that in mind

Thanks for understanding that I’m giving up!

@Anonymous… Then just let them call you so you can save yourself the buttons and songs😉

@Anonymous

Then activate Sam (Simply Digital option), save 10 francs per month and reach your goal even faster.