Now it has caught me too. Skipping is no longer possible.

At first I was annoyed. But it seems to be working relatively well. Well, I don’t have any third parties in the household who absolutely have to have access. Therefore it doesn’t matter.

And better secured.

I just tried that, i.e. deleted the +41 and then clicked “continue”, but the answer came: “You haven’t made any changes.” What can I do now? I don’t have a cell phone number. I just wanted to look at the running costs of my landline connection. Thank you in advance!

Hi @Monique

Swisscom has recently tightened the 2FA screw significantly. If you don’t have the opportunity to set this up, it’s best to contact Swisscom directly. (0800 800 800, swisscom.ch/kontakt )

If you like, you can then let us know how Swisscom solves the problem with customers without a cell phone number - at least I’m very excited. 😉

LG

r00t

---

@Monique wrote:

I just tried that, i.e. deleted the +41 and then clicked “continue”, but the answer came: “You haven’t made any changes.” What can I do now? I don’t have a cell phone number. I just wanted to look at the running costs of my landline connection. Thank you in advance!

---

You don’t have a phone number, as you wrote yourself. Where did you enter something that you now want to delete? And where do you want to delete it?

When I want to register, I still have the option to skip it when asked to provide a phone number (at least for me). The “button” is at the bottom, but it still looks like it does in [this article](https://community.swisscom.ch/t5/sicherheit-im-Internet/Ist-die-Zwei-Factor -Authentication-2FA-at-Swisscom/m-p/767068#M1933) already written.

And deactivating this 2FA is still possible, [like here](https://community.swisscom.ch/t5/sicherheit-im-Internet/Ist-die-Zwei-Factor-Authentication-2FA-bei-Swisscom/m-p /762330#M1883). I just tried it again. It is simply important that both fields, i.e. the one with the area code +41 and the one with the actual number, are deleted.

Hi kaetho

Yes, you can still deactivate this, but at least for me when I try to open the webmail, for example, I end up here:

Cancel: logs me out immediately

Register mobile number:

Cancel: logs out immediately (+apparently sets a cookie so that the setup can then be skipped, i.e. after a while the game starts again from the beginning.)

Next: SMS code to mobile number, onboarding as you know it.

What I mean by this is that the leaps you have to make to bypass 2FA are getting bigger and bigger. I think it’s a shame that there is official silence on this topic - we all don’t know where we’re headed, so what should we recommend to our fellow customers if the situation changes again every 14 days?

At least we don’t have to install an additional app (yet?) (Looking at you, Brack), but the situation is very suboptimal (no backup codes, no alternative to Mobile ID and SMS such as OTP etc. etc. etc. ), but still:

\Swisscom (@ThomasS): Where is the journey going? Is the goal full MFA everywhere? Or is webmail simply now one of the enforced areas? Will there be other methods in the future (OTP, multiple numbers for SMS)? Is there a process for people like @Monique who don’t have a cell phone? How should Swisscom logins that are shared by several people be handled? (e.g. married couple)

Questions upon questions 😉

LG

r00t

Thanks kaetho and also @r00t! The box on the left said +41, and the box on the right was empty because I don’t have a cell phone. I deleted this +41 on the left and then tried in vain to move on.

I just called the hotline and they will send me an access code in the mail. I don’t really understand it all, but I’ll report back here to see if it works as soon as I get it.

---

@Monique wrote:

….I just called the hotline and they will send me an access code by post.

Would you like to have an access code sent by post every time for your Swisscom login? Well then cheers 🤦‍♂️

@Swisscom probably didn’t think the whole thing through with the 2FA story… 🤦‍♂️

---

@Monique wrote:

Thanks kaetho and also @r00t! The left box said +41 and the right one was empty because I don’t have a cell phone. I deleted this +41 on the left and then tried in vain to move on.

I just called the hotline and they will send me an access code by post. I don’t really understand it all, but I’ll report back here to see if it works as soon as I get it.

---

I’m just wondering whether the people on the hotline even understood what you were getting at. I think they misunderstood you.

So wait until the letter comes and then you’ll be wiser. Please keep us updated.

No, not every time. Only once. The postal service for one-time (first email?) identification was previously sufficient to (re)activate services. At least Swisscom is sure that the postal address and the login match.

However, this does not serve as an additional security level, as 2FA could be.

Of course, I hope it will replace the non-existent cell phone number once and for all. As already said/written, I don’t fully understand the matter yet. I hope there will be an accompanying letter with instructions.

@kaetho @POGO 1104 @Nörg @r00t

I’m just wondering whether the people on the hotline even understood what you were getting at. I think they misunderstood you.

• Either, it was a bottomless impudence,
• or maybe yesterday I didn’t talk to a person at all, but to an artificial intelligence. It was noticeable that I didn’t have to choose my way through a menu like before (“for German, press key 1”, then select a “subject”…), but that I was told to come in without waiting describe my problem in a few words,
• or it was actually an overwhelmed employee.

The letter came, but there wasn’t a word about yesterday’s telephone conversation, it was just an advertisement for a cell phone subscription that would be cheaper for the first 6 months (I blacked out the QR code because it probably has my personal information on it are).

I find 80 francs a month + buying a cell phone to be able to see my phone expenses unreasonable. Do you just put up with something like that?

Have any of you had any experience with the new, definitely AI-supported hotline service?

Hello Monique

Wow, that’s like a slap in the face. That almost borders on coercion.

I have a cell phone myself, so this isn’t an issue for me.
So I definitely wouldn’t take out a subscription now. In this situation, I would probably buy a cheap cell phone and install a prepaid card. And have a paid call or send an SMS every few months.

Of course there would also be the radical solution => bye bye Swisscom

What’s new at Swisscom is that you no longer have to press x for German. What you can of course do is call up the contact form and request a callback.

Attention, my link above leads to the German site. But I see that your letter is in French. The link => here takes you directly to French Page of the form.

Hi @Monique

Since the letter is dated July 17th, I really hope that this is just a very unfortunate coincidence 😉.

I would wait another 1-2 working days, the correct letter will probably only reach you then. (If I remember correctly, you called the hotline yesterday afternoon.)

LG

r00t

I’ve already experienced a lot, but hopefully there’s a misunderstanding here 🙈.

This not only borders on coercion; in my opinion, if it is done with full intention, it should be described as such.

@ThomasS don’t think that’s the intention.

Thank you all! Please excuse me for taking the time to respond, that wasn’t just a slap in the face, but a hammer blow to the head with the resulting psychological concussion.

Coercion, and also expropriation: from the current 50 francs per month within 6 months transition period to CHF 130/month + purchase of a cell phone (example on offer: CHF 749 instead of CHF 1349), training and constant technical maintenance of a smartphone I can then be switched off again at any time under any new pretext.

I also noticed the date of July 17th, but I thought that was the release date of the current promotion. Maybe my call was interpreted as an expression of interest in the company and automatically triggered the sending of advertising. When I read online newspapers like Nau, I am constantly bombarded with advertising from Swisscom, which has resulted in me turning away from these free papers. By the way, the QR code didn’t contain my data, I scanned it online.

Kind of strange that you need a cell phone number to consult your phone bill, but not to take out a subscription hmm.

IT security is probably in very bad shape that we are being asked to pay so much money for it. Swisscom has the mandate to provide basic services hmm.

If I can be called at any time within 10 seconds, there is definitely AI behind it.

AI can also mean “no intelligence”

I negate the entire window because clicking on “Skip” leads to an error message.

However, it works if I click on “Swisscom Login” again.

@Monique

Mobile phone subscriptions are also massively cheaper than the premium subscriptions from Swisscom. This is possible, even with the Swisscom network, for under 20 per month. And even cheaper if you take a prepaid, that’s enough.

And a suitable cell phone for 2FA is also available very cheaply, it doesn’t have to be an overpriced high-end model from Apple or Samsung. An A-Class model from Samsung is sufficient.

Thanks Eddy14!

Which steps exactly do I have to follow? I just logged in and out several times and the “skip” didn’t appear at all. When I want to click on “Verbindungsnachweis” appears

in an otherwise white window. What do I have to do now? I’m also afraid that one day I’ll even be cut off from the forum.

I don’t want a cell phone, it takes up far too much of my life to deal with it. I had a simple one in the late 90’s (Motorola Startac), but the battery was long gone and the manufacturer stopped making them, and about 2 years ago it was shut down because it only ran on 2G.