blue TV features for the perfect TV viewing experience

👏👍💪…thank you, everything is working pretty well…I have no problems. Fg BA

I have had two new TV boxes since the beginning.

Unfortunately, voice control doesn’t work with either of them right from the start.

If I press the button on the remote control it doesn’t work.

A service employee couldn’t do anything either.

@Blackcindy

Room monitoring switch on the Swisscom Box itself set to “On” on the housing?

(They are delivered with room monitoring switched off, i.e. physical switch to “Off”)

Yes it is on

@Blackcindy

What happens if you stand one meter in front of the Swisscom Box and address it loudly in two words “Hey” “Swisscom”?

Are there any lights flashing?

You pay a lot and then a lot of things don’t work. The entire program is on the TV box and when I want to watch it on my PC or cell phone, it’s not even half of it or it’s like nothing. No, it’s not a mistake on my part, it’s from Swisscom. I’m demanding compensation or that If you solve the problem, I’ll pay for it as part of my aldo subscription

@Alanius69

1. The recordings are not on the TV-Box but on the Swisscom server.

2. TV-Air is running on the cell phone and there are additional regulations which vary depending on the subscription.

3. This is the community “customers helping customers” and not the complaint office.

4. To help with an error, more information is needed, e.g. what kind of subscription, what kind of device, what kind of operating system, etc.

[https://www.swisscom.ch/de/privatkunden/abos-tarife/inone-home/digital-tv/tv-air.html?campID=SEA\_SE\_RES\_POR\_R1GR0697&gclid=Cj0KCQiA0NfvBRCVARIsAO4930k6JVG GijOwU72W9CQzt65zUw9_US4W8ypVKdo0rtxGjs0pcVpu3cYaAuleEALw_wcB&gclsrc=aw.ds#T=6 d8ce431-ad2f-45d2-81a3-c0550af3959c&TS=7ojh7DPWlx5uAyQlSnAh2EHw4iI3mlD-ADBlHf_o Pb0](https://www.swisscom.ch/de/privatkunden/abos-tarife/inone-home/digital-tv/tv-air.html?campID=SEA_SE_RES_POR_R1GR0697&gclid=Cj0KCQiA0NfvBRCVARIsAO4930k6JVGG ijOwU72W9CQzt65zUw9_US4W8ypVKdo0rtxGjs0pcVpu3cYaAuleEALw_wcB&gclsrc=aw.ds#T=6d8c e431-ad2f-45d2-81a3-c0550af3959c&TS=7ojh7DPWlx5uAyQlSnAh2EHw4iI3mlD-ADBlHf_oPb0)

There’s nothing to do with the subscription, just excuses because the recording is on the TV box, the recording is on the PC tablet, the mobile phone shows the recording, but after a few minutes it’s dead. Swisscom never admits mistakes, as always the customer is the stupid one even though you pay

Then contact the hotline. The number is 0800800800.

Thomas

ps: your keyboard seems to be broken too. Punctuation makes reading and understanding easier.

Hello Thomas, about the keyboard, it’s fine, but you have to forgive me for the typos. I’m 88 years old and have never been good at writing. Because of the box the switch is activated. Just can’t speak freely.

Technically I’m still OK. I also set up Amazon Alexa and the app including Spotify, weather and news from Switzerland.

@Blackcindy maybe speak a little louder “Hey Swisscom” then wait 1 second then speak the command.

@Blackcindy

… and another note: You also have to take a short break between “Hey” and “Swisscom”, i.e. say the command in two words and not seamlessly in one go.

Hello, I’ve done everything like this, it doesn’t help, it doesn’t work

@Blackcindy, then order a technician to your house to show you how it works, but unfortunately it costs something. (75 CHF travel fee + working time 160 CHF per hour).

Let’s see when OS 4 is activated on the UHD box

When will the migration to OS4 take place for UHD TV Boxes? THANKS

Hi Schehapi58, thank you for your contribution.
You will receive the OS4 update on your TV Box during the month of March.
Have a good evening,

What does “also on the UHD box from 2020” mean? Is that coming in January or later?

@markus_wepfer2

Already discussed at the link below!

https://community.swisscom.ch/t5/Nutzung/Swisscom-TV/td-p/598383