Hello everyone,

I was waiting to see if Swisscom would make any changes to my line before deciding.

As a result, I find the practice more than dubious. Indeed, for those who know nothing about it, the mail promises a new asymmetrical flow rate for 50/50 for CHF 5.00 more instead of 40/8.

Except that my line is synchronized at 55/15 (knowing that Swisscom TV already uses 8 when switched on HD channel)!!! A Swisscom technician who came to my home tried to make optimizations but could not do better on my line.

Imagine the number of people who will believe they have better speed when their line does not allow it! I find this letter misleading!!!

So check carefully in your router how fast your line is synchronized…

ABE

Good evening,

to help us better understand your situation, what is the detailed information of your line indicated on the router, namely the attenuation and the signal-to-noise ratio both downstream and montant?

Perhaps you can anticipate your flow rate in mid-October by looking on the checker?

In fact the checker displays the maximum flow information that your line can theoretically offer, so except for a future FTTB/FTTS transition you will be limited to the speeds displayed on the date of increase in service speeds which in the state will not be a priori not achievable…

There are two things mixed up in your post:

• The plan to increase bandwidth throughout Switzerland with the implementation of FTTS/FTTB which will allow the luckiest to have 550/120 at most and for most 100/20. It is a multi-year plan which will last until 2021. The customers concerned see this information either on the checker approximately 6-9 months before or on their private console.
• The commercial increase in speeds for S and M Internet subscriptions which was activated on October 1 for S subscriptions (max 50/50) with an increase in price, and will be activated on October 17 for M subscriptions (200/100) without price change. However, to benefit from it, the connection must allow it and it is the checker who will say whether there will be a benefit or not. For example: if you currently have an M subscription and you synchronize at 100/20 Mb/s while your checker tells you 300/80 Mb/s, you will benefit from an increase in speed, but tell you how much it will depend of the VDSL profile that Swisscom will put on your line. If you have synchronization at 80/20 Mb/s today, you will have no benefit on October 17 because your line cannot go any higher.

Now there is the case of customers like me who have recently been migrated to FTTB/S who should be able to reach the 550/120 announced before the migration; but who see 100/20 in their checker and who do not know if they will benefit from the increase in flow on the 17th.

To be continued.

Although the subject is marked as resolved, I just add for InOne subscribers with Internet M and who have 100/20 in the checker, i.e. a good 80% of subscribers, that they will not have any benefit in debit on October 17 .

Our lines, I am part of the lot, are connected to 3rd generation equipment (mCAN, known as micro CAN) and only support VDSL2 with vectoring. The highest service “profile” offered by Swisscom in this technology is 100/25 Mb/s (profile no. 516).

The 4th generation of equipment supports G.Fast and therefore higher flow rates. Please note that the very last generation is the 5th. Swisscom chooses in agreement with the municipality concerned the technology that will be deployed, so it is not because a project takes place in 2018 that you will be entitled to the very latest technology. In my case, we were fitted with 3rd generation equipment this summer.

The financial side and the profitability of the investment come into play. We are far from a concept of Universal Service…

Big communication scam on the part of Swisscom. As 80% or more of the FTTB/S equipment fleet is not compatible with g.Fast, this means that many subscribers will not be able to benefit from these virtual commercial speeds. Now the gap between the price paid for the service and what is actually provided has become so great that one may wonder whether it is still legal.

zorglub1

We definitely agree… I also have a generation 3 mCan 2 years ago, Swisscom was already boasting about the G.Fast, but unfortunately no and the whole city is on mCan Gen 3… by against my sync has been much greater for 1 month now and much higher than profile 516, mine would be closer to profile 814

Maybe one day we would be entitled to a migration to NG.Fast or better to NG-PON or one of these variations… but I’m thinking of lowering my subscription to S, because the price difference bothers me a lot little, the upload is important for me, so it would be identical in S or M

Well, they managed to seriously annoy me with this marketing announcement and I have just sent a formal complaint given that they are equipping buildings in 2018 (July) with equipment (microCAN) incompatible with the 2018 offers (October ). In addition, in FTTB mode there is no longer the problem of line length and variable speed depending on it.

On the other hand, I will also write to the municipality to notify them of the dissatisfaction of their citizens and the fact that they have been investigated.

We are dealing here with real discrimination of customers based on their geographic location and the economic potential of the area. Rural areas are equipped at a minimum and at lower cost in order to favor (and again) areas that are supposedly more economically profitable. Definitely Swisscom you are making an autogoal for the future and you should not be surprised if customers leave you at the first opportunity, once our policies have really opened up the market, because for the moment it is certain that you hold on by the…

@StevenB,

it’s interesting to see your speeds and suggests that they have activated 30Mhz (30a profile) on your line, which allows you to distribute 200 Mb/s between transmission and reception (120/40) but you are limited in upload to due to the upload signal-to-noise ratio which is a little low (6.2dB).

StevenB,

it’s interesting to see your speeds and suggests that they have activated 30Mhz (30a profile) on your line, which allows you to distribute 200 Mb/s between transmission and reception (120/40) but you are limited in upload to due to the upload signal-to-noise ratio which is a little low (6.2dB).

This may be due to somewhat limiting characteristics of the line, namely an SNR (signal to noise ratio) a little too close to 8dB and therefore the system automatically goes down one profile. I am sorry to announce it to you like this; but your line will certainly not allow you to have better in the future, even with G.Fast, quite the contrary…

StevenB

Same for me. I have exactly the same flow rates even though the attenuation and signal noise are not the same.

I am about 100m as the crow flies from the box and the building at 2 years old.

I’m angry, you have 120/40 at 100m while I stagnate at 100/20 at 20m… Frankly Swisscom doesn’t care about us.