Internet speed increase announced by Swisscom

All users? No, of course!

In my neighborhood of new houses equipped with optical fiber, we remain at 12/1 Mb, because Swisscom does not run the necessary lines to the houses.

Contacted by the competition who offered me 500/50, I let myself be tempted.

Goodbye Swisscom.

@Prelude Hi

Strange, your 12/1 connection is not possible because it seems to me that you have a Swisscom TV UHD box and an Apple TV?

PS: A stable connection speed of at least 25 megabits per second is necessary to watch a film or series in 4K, and for the TV box!

Cordialement

Hi Doremi!

I do have a UHD internet box, but…. I don’t have access to UHD channels, unfortunately! I am not entitled to this with my connection. I received this box a year ago when I registered with Swisscom.

I also have an Apple TV box. I mainly use it for the movies I have on my Nas. But I have access to UHD thanks to it on Netflix when my internet booster wants to hook up a 4G transmitter. I have all my windows to the West and the transmitter is to the East.

In short, I spend my time rebooting the internet booster, the internet box…. and sometimes I can reach the 20-30 mb that the Checker promises me with the internet booster.

There are sometimes periods of two or three weeks where it lasts and others, like this month of August, where I only have problems. And no improvements planned in my neighborhood in sight.

@Prelude Hi

So with these details, these are actually not too bad!

Cordialement

Indeed a letter reached me on this subject.

Living in a small village, I subscribed to the lowest speed 40/8, knowing that I would never exceed 28 MB.

In the letter he mentioned that the speeds would be increased from 01.10 to 50/50 with 2 months at the same rate and then 5.- per month more.

After discussion with a hotline agent, my speed will not change because it is far too isolated.

In the end I had to ask them not to carry out the migration.

After reflection, I do not find it correct for them to force the basic increase (speed and price) without asking customers’ opinions. If we do not refuse, our bill will increase.

Example 100,000 customers who receive the letter (who will not have their throughput increased) x 5 × 10 (for the first year) = 5 Million additional profits on the first and 6 Million the following…

This is more of a theft than an improvement in service.

Hi @Le1000

Theft?

Because for you, sending a letter to the client telling him that if he wishes, he can not be migrated, is not asking the client’s opinion?

your thinking may be curious… I thought that not giving someone the choice is not giving them the choice, whereas here, Swisscom leaves the choice to the customer not to be migrated…

yes I repeat myself in this post, I know…

Hi @Hellite,

Indeed, the choice is there.

But I think that a good portion of customers are not necessarily aware of the speeds and their availability.

Because at first I thought cool, I can finally have a better connection.

In the end I think that a good number of customers will do nothing and will not see a difference except on their bill from the 3rd month.

The process should have gone the other way. If you wish you can increase the flow for 5.- more per month.

@Le1000 indeed, it’s an approach like any other![:winking:](https://community.swisscom.ch/html/@371E6B894055D81C5FEC7CB8590B7AEA/images/smilies/winking.png ": winking🙂

This one doesn’t suit you, maybe your “version” wouldn’t suit others…

Afterwards, I think that each person is responsible for what happens on their line/bill/service/etc…

@“x”#391299I think we won’t agree on this subject.

A good weekend everyone.

In English, Swisscom’s strategy is called “opt out”, yes we give the customer the choice but only not to take the option, by default we consider a tacit agreement.

Legally and commercially probably acceptable; but not from an ethical and cultural point of view. Personally, I would not accept a change to my contract being imposed on me without my written and validly documented consent.

With the “opt out” approach, a good 80% of subscription is ensured which will be increased, while with the opposite approach they would certainly only have gotten 20-30%, in fact only customers with lines capable of providing the proposed flow and really wishing to benefit from it.

So very questionable and above all very revealing of the new strategic and commercial direction of the blue giant.

The flow is supposed to be symmetrical… we are far from it…

Hi @squale,

Your subscription allows you to obtain a speed of 50/50Mbit/s maximum, as long as your line supports it

So we must not promise debits that cannot be kept and even less increase the price!

@squale there is no promise, it is just noted that this is the maximum flow rate.

Regarding the price increase, you should have received a letter from Swisscom notifying you of the change and that you had the possibility to refuse this change before October 1st

@“x”#1337I hope you have luck if you try to cancel with swisscom to revert to the previous speed.

@“x”#391299That’s why I think the method used wasn’t the right one 😉

And what’s more, you answer bullshit

We have until November 25 to refuse

@Le1000 yes we already talked about it

@squale no need to be rude. Everyone makes a mistake.

Is it operational everywhere today?

I’m still at 40/8 while my line would theoretically allow 100/27…