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Nodalde35

Hello Schummessio28,

For Multi-Device sim cards, the accessible speed is that of your subscription.

To my knowledge, there is no 4g limitation for Multi-Device cards.

Indeed, the first time you turn on the device, all you have to do is click on ‘register handset’ and on the + on the router.

If despite this you have not been able to connect, it is very possible that the problem comes from the router. You can optionally perform a router reset or reboot. If, despite this, it still does not work, you should contact the Swisscom technical service directly so that a trouble ticket may be transferred to the specialist technician service.

I advise you to only replace the router if the service advises you to do so.

Hello @Patrix,

Can you tell us more? How do you go about making the connection?

I would like to reassure you, the Gigaset 551 HX is a DECT device which is compatible with the standard internet box which has the DECT function.

Simply press the + button on your router, it should start flashing, then you have two minutes to register your phone (Menu – Settings – Registration – Register handset – register on fritzbox – OK)

After that, on your phone screen, a confirmation message is displayed (registered handset or other..), and the date and time are updated on your screen.

Hello Bulgroz,

To proceed, the buyer must log in to My Swisscom and go to Your products - email - enter an email address.

Second step: Enter the Swisscom Login and password of the holder of the email address in question

You will then be asked if you would also like to recover the address book and other information. After confirmation, the email address will be transferred immediately.

I also draw your attention to the following point: If the bluewin account is a ‘Bluewin email light’, only one address can be registered. If you encounter any difficulty, do not hesitate to let us know.

Were you able to access your emails again? For several days now, an error message has been displayed to certain customers wishing to access webmail. Clearing the browser cache removes the problem.

Good morning,

Before replacing the device, I advise you to reset your router. Crackling, sound distortion, choppy sound are often symptoms of a VOIP service disruption. A reset of the router or a reboot generally allows the service to be restored to optimal conditions.

Good morning,

You can try the “ctrl + z” combination. As long as the window has not been closed, this will undo the last change made.