Hello @Patrix,
Can you tell us more? How do you go about making the connection?
I would like to reassure you, the Gigaset 551 HX is a DECT device which is compatible with the standard internet box which has the DECT function.
Simply press the + button on your router, it should start flashing, then you have two minutes to register your phone (Menu – Settings – Registration – Register handset – register on fritzbox – OK)
After that, on your phone screen, a confirmation message is displayed (registered handset or other..), and the date and time are updated on your screen.
Thanks, unfortunately it doesn’t connect. Swissom told me the same thing this morning on the phone. Which confirms the user manual of the phone. At the Swisscom shop they tried the handset on their WLAN by doing the same thing (only swapping the order of the buttons, first handset then router and it worked correctly. The router is old but works well and it is plugged in recently years on fiber.
I wonder if I should change the Box.
Indeed, the first time you turn on the device, all you have to do is click on ‘register handset’ and on the + on the router.
If despite this you have not been able to connect, it is very possible that the problem comes from the router. You can optionally perform a router reset or reboot. If, despite this, it still does not work, you should contact the Swisscom technical service directly so that a trouble ticket may be transferred to the specialist technician service.
I advise you to only replace the router if the service advises you to do so.
@Patrix If the Gigaset starts directly in recording mode, it means that it does not yet have any base connected.
If the button version doesn’t work, I suggest trying it manually through the router’s user interface.
Connect to the router with a browser (http://192.168.1.1) and go to the telephony / DECT section.
Check that DECT is active.
Check that no telephone is connected via DECT, if there is one, delete it.
Then launch the registration function of a new DECT device in the router… and turn on the Gigaset handset which should register on the waiting router. If a PIN code is requested, it is “0000” for the Gigaset.
I don’t have the same router to be able to use the precise terms, so you have to interpret the idea of the instructions more than the exact terms!!
DanielD
I’m making progress, I was able to create a new password for it. Then when I click on DECT to activate it, I see the following message
" Connection error
Please launch connection (pairing) mode on your DECT device and try again. "
The problem is that I have no idea what this “connection (pairing) mode” is.
I have to respond by following the commands of my IB2, hoping that the interface will be similar on the standard. To have more options you must activate Expert mode (Expert mode ON).
Then return to the Telephony + DECT section.
DECT mode should be active. If not, activate it with the command at the top.
Further down in the PIN section, enter 0000 in the code field.
Then click on Connect a new device… and turn on the Gigaset phone.
DanielD
Thanks Daniel for all the great advice! I have already turned on expert mode, but the button to activate DECT remains grayed out and inaccessible. I had a long time on the phone with someone from Swisscom this afternoon. He was pretty sure he would connect from their center and activate DECT, but he couldn’t. We may end up resolving this with another router if Swisscom experts recommend it. But if you have another idea, don’t hesitate because they can’t come until next week. Thanks again!
THANKS. One detail surprises me: I have two telephones registered on two extensions and it is the same number, therefore two telephone connections. Also twice the same IP address under DNS server. But that may have nothing to do with it (I’m totally ignorant in these areas).
Under diagnostics, the DECT is actually signaled off (in red). Here is what I find:
The abnormal entry is the state “Upgrading” instead of “Ready”. Possibly a firmware update that crashed?!
On my IB2 version and 4.12build24 (without the RC1). A point to check with the Swisscom technician.
The two phones should be the two analog outputs behind the router. They are configured independently of plugging a telephone into the sockets. They have a different internal number, but the same external number.
@Patrix wrote:
Thank you. One detail surprises me: I have two telephones registered on two extensions and it is the same number, therefore two telephone connections. Also twice the same IP address under DNS server. But that may have nothing to do with it (I’m totally ignorant in these areas).
Under diagnostics, the DECT is actually signaled off (in red). Here is what I find:
Good evening
If the DECT status is “Off”, this means that you may not have activated the landline telephone function in your subscription via your Customer Area (My Swisscom). If you are sure that you have subscribed to the landline option, it is necessary to call the hotline on 0800 800 800, as it is likely that the problem is on Swisscom’s side.
I will explain to you why I am writing this to you: recently, I consulted a person who was not subscribed to landline telephone service with an IB Standard, and the diagnostic diagram presented the same configuration as yours.
Good Evening Doremi