According to your information, you have the latest firmware 12.02.48 on the IB3, where do you want to install another one?
Which Internet subscription do you have now, the “M” or “L”?
For example, the one below is: the subscription “M” with 5G booster, what will you see there in the Kundencenter.
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Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
This is what it looks like for me with the subscription “M”, it is important to carry out the measurement with the desktop version of CNLAB, but first the 5G booster should be available in the IB3 menu.
If it doesn’t work, contact support tomorrow during normal working hours.
Important: the 5G booster speed is not displayed in the IB3 menu, and the IB3 speed measurement does not show it either.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
Following yesterday’s discussion about whether and which measures would help to set up the booster so that it works perfectly (for me), I took a little ‘look around’ in the IB3 portal.
I noticed that there is a (new?) function for each device that makes it possible to activate or deactivate the booster for each device. See picture, approx. middle.
According to the info icon, this function is intended to make it possible to exclude devices that may have problems with the booster from its function.
Does anyone have experience with this? If you have problems with the booster, does it make sense to deactivate all devices and then activate them depending on whether the booster function (the increased speed) is needed?
@ebu basically yes, this function is there for exactly that.
But: if the substructure is already shaky (WLAN-Box switching back and forth), even excluding individual or several devices from the bonding will not really improve the situation.
If you really want to work seriously with the booster, then it should first be connected directly to the router with a network cable; ideally without a switch or WLAN-Box in between.
Small note: The booster was always connected directly to the IB3 with a cable and without a switch.
What I didn’t consider due to a lack of specialist knowledge was the fact that apparently the signals from the booster and the Vdsl are not bundled into one (1) signal but are distributed separately in the network.
@ebu ok, I didn’t consider that. I was probably just triggered by the switching of the WLAN boxes that Roger mentioned 😉
In my opinion, not being able to fix the connection point manually is the biggest shortcoming of an otherwise very good product. This has brought me to the brink of despair several times, because under certain circumstances the WLAN-Box can automatically switch from AP operation to repeater mode and then address and block the ports on the switches involved (STP).
January, you have now looked into the matter in more detail and have seen that the whole structure is not entirely trivial to handle. If you can now get around this weakness of the WLAN-Box a little more consciously, the whole exchange here will have been worth it 😉
@gustavos: You don’t have to do anything at the moment (maybe check that there aren’t two devices connected to Ethernet port 2 and think of an alternative to Devolo). Otherwise everything is correct regarding the subscription and activated speed. The speed you measure and the pure g.Fast, booster doesn’t matter at the moment.
There was an activation problem with new activations that was identified and fixed. At the moment all affected boosters are being identified and the process is being restarted. I think that should happen during the day.
Sorry for the troubles
Roger G.
Swisscom (Schweiz) AG, Product Manager Wireline Access
@gustavos Booster is active and provides bandwidth 😀 Please do not plug the booster into a range extender or something like that. If so, then only a maximum of one switch between the router and booster, ideally only connected directly via Ethernet.
Roger G.
Swisscom (Schweiz) AG, Product Manager Wireline Access