The product questions come

Well, let’s hope that this doesn’t make the system any less stable than it already is……

TamaraA

I think it’s much more elegant than simply providing a link to the forum to look for help.

I think you should (finally) get the new platform running stable first anyway - BEFORE you switch on new features…..

TamaraA At around 2pm, the community’s brand new feature will go live: product questions!

another new feature, it’s breaking in at a surprising speed, like the waves of a tsunami
but you might as well put all your eggs 🥚🥚🥚in the same basket 🗑
At 2pm I have a swimming pool, but we’ll see about that another time …

POGO 1104

It’s true that the forum is a disaster at the moment. I’m on iPad with Safari; I’m trying Edge at the moment, and it’s no better.

I am currently having the most trouble with the double posts, it often happens that I answer/post something, then it takes ages to load or at some point an error message appears, but my post was posted anyway. If I click on publish again after the error, the post is then duplicated

In the meantime I always check in a 2nd tab if the whole thing has already been posted, if the 1st tab has already been closed and that’s it.

Other users are probably experiencing the same thing with the duplicate posts that keep appearing

It doesn’t really bother me that there are sometimes long loading times, the old platform wasn’t perfect either

I use Chrome on my Mac and Firefox on my Android phone, the same behaviour on both browsers

TamaraA
Hello NilsL

I encountered this bug for the first time today. I have recorded it and am trying to get it fixed as soon as possible.

This happens several times a day!
It is standard rather than exceptional….

POGO 1104 unfortunately for me too…

I haven’t even been able to log in for almost a week and the missing translations also appear daily 🥲

TamaraA

As intensive users, we’ve developed workarounds for many of these problems. But you have to put yourself in the shoes of occasional users, who must be a bit lost!

DanielD

Even in regression there is progress 😉

Herby

Do you prefer “retreat to better leap” or “yesterday we were on the edge of the precipice, today we’ve taken a big step forward”? 😉

@TamaraA I have a few basic questions that I can’t answer myself at the moment;

Product not available (at the moment) or somewhere cheaper
Is it allowed, or rather should it be allowed, to insert a competitor’s shopping link in an online shop? That would be like a Coop employee standing in Migros and saying it’s better and cheaper there…
Would it make more sense to link to a Google Shopping link or Toppreise.ch?

What’s more, the status of a product changes from time to time anyway. Not available today, maybe in two to three weeks… But the posts about this are probably no longer updated. Then it simply says under a product in the questions that it is not available (possibly even written by an SC-MA) although it would be available…

One should not forget that the product questions are questions from customers who want to buy something in the Swisscom online shop.
I realise that Digitec also displays such questions, but the clientele at Swisscom is definitely different ;-)

DomiP In addition, the status of a product changes from time to time anyway. Not available today, maybe in two to three weeks…

I was also wondering today whether it’s in the spirit of the inventor to answer questions about delivery dates in an online shop with “we’re just customers like you and therefore can’t provide any information”. Some fine-tuning is certainly still required.

DomiP I’ve always tried it here:

please contact ☎ 0800 800 800 or here: https://www.swisscom.ch/de/privatkunden/hilfe/kontakt.html#cascadingTabs%5Binner%5D=tab_1655472474247&cascadingTabs%5Bouter%5D=tab_1643985838606

Unfortunately we can’t answer your question directly as we are also customers like you, thank you for your understanding.

or have a look at our competitors (electronic equipment dealers), it is available there.

Google is your friend: Apple iPad Pro 13′' (2024) (linked on Google search)

I think it’s very fair that way. The customer has the choice.

For one product I made a direct link for the first time because it was the only supplier in Switzerland that still offered the product.