The product questions come

  • Dear Community

    Today is the day. The latest Community feature goes live at around 2.00 pm: product questions!
    In future, users will be asking questions on the swisscom.ch product pages that you can answer directly in the community. In this way, we make it easier for potential buyers to make their purchase decision with the specialist knowledge and expertise of the community. Thank you for your commitment.

    We look forward to building bridges between swisscom.ch and our community! 🎉

    Best regards

    Tamara

    Show original language (German)
    changed by TamaraA
      TamaraA has pinned the discussion ().

      TamaraA At around 2pm, the community’s brand new feature will go live: product questions!

      another new feature, it’s breaking in at a surprising speed, like the waves of a tsunami
      but you might as well put all your eggs 🥚🥚🥚in the same basket 🗑
      At 2pm I have a swimming pool, but we’ll see about that another time …

      Show original language (French)

      I am currently having the most trouble with the double posts, it often happens that I answer/post something, then it takes ages to load or at some point an error message appears, but my post was posted anyway. If I click on publish again after the error, the post is then duplicated

      In the meantime I always check in a 2nd tab if the whole thing has already been posted, if the 1st tab has already been closed and that’s it.

      Other users are probably experiencing the same thing with the duplicate posts that keep appearing

      It doesn’t really bother me that there are sometimes long loading times, the old platform wasn’t perfect either

      I use Chrome on my Mac and Firefox on my Android phone, the same behaviour on both browsers

      Show original language (German)

        NilsL

        If this error message appears, you can safely cancel your post without checking with X and refresh the site (F5). My posts have always been published and nothing has been lost, despite the error message.
        Then delete the draft by the disc symbol.

        The error has been reported to development.

        Show original language (German)
        changed by GuidoL

        Lesen, was auf dem Bildschirm steht.

        Hello NilsL

        I encountered this bug for the first time today. I have recorded it and am trying to get it resolved as soon as possible.

        @Doremi this view has unfortunately reappeared in the go-live of the product questions, but should no longer occur.

        Best regards

        Tamara

        Show original language (German)

          TamaraA
          Hello NilsL

          I encountered this bug for the first time today. I have recorded it and am trying to get it fixed as soon as possible.

          This happens several times a day!
          It is standard rather than exceptional….

          Show original language (German)

          ….keep on rockin'

            a month later

            @TamaraA I have a few basic questions that I can’t answer myself at the moment;

            Product not available (at the moment) or somewhere cheaper
            Is it allowed, or rather should it be allowed, to insert a competitor’s shopping link in an online shop? That would be like a Coop employee standing in Migros and saying it’s better and cheaper there…
            Would it make more sense to link to a Google Shopping link or Toppreise.ch?

            What’s more, the status of a product changes from time to time anyway. Not available today, maybe in two to three weeks… But the posts about this are probably no longer updated. Then it simply says under a product in the questions that it is not available (possibly even written by an SC-MA) although it would be available…

            One should not forget that the product questions are questions from customers who want to buy something in the Swisscom online shop.
            I realise that Digitec also displays such questions, but the clientele at Swisscom is definitely different ;-)

            Show original language (German)

            Kærar kveðjur - herzliche Grüsse
            Dominik

              DomiP In addition, the status of a product changes from time to time anyway. Not available today, maybe in two to three weeks…

              I was also wondering today whether it’s in the spirit of the inventor to answer questions about delivery dates in an online shop with “we’re just customers like you and therefore can’t provide any information”. Some fine-tuning is certainly still required.

              Show original language (German)

              DomiP I’ve always tried it here:

              please contact ☎ 0800 800 800 or here: https://www.swisscom.ch/de/privatkunden/hilfe/kontakt.html#cascadingTabs%5Binner%5D=tab_1655472474247&cascadingTabs%5Bouter%5D=tab_1643985838606

              Unfortunately we can’t answer your question directly as we are also customers like you, thank you for your understanding.

              or have a look at our competitors (electronic equipment dealers), it is available there.

              Google is your friend: Apple iPad Pro 13′' (2024) (linked on Google search)

              I think it’s very fair that way. The customer has the choice.

              For one product I made a direct link for the first time because it was the only supplier in Switzerland that still offered the product.

              Show original language (German)