And what are your expectations? The entire process chain should be completed within 0.1ms after sending the order and if it is not completed after a few minutes, then immediately contact support… come on.

Changing the subscription is not an issue, but the recalculation of the compensation speed always takes into account the daily saved measured values ​​of the connection. Depending on when the process occurs, it can take anywhere from minutes to several hours. If it’s not through by midday, then I think it’s necessary to ask…not after a few minutes.

Edit: the BNG-Radius accounting update comes every 3 hours and then triggers the update if necessary. In the worst case, it takes 3 hours until the new speed is entered for the booster. I don’t know how long Mobile will need to adapt this. For me it took 4 hours until I was able to measure the new speed.

@WalterB

I can confirm @Roger G’s statement. When I switched from ‘M’ to ‘L’ because of the booster, it took several hours. In my opinion, the speed was gradually increased and was where it needed to be the following day.

Conclusion: Patience brings roses and in this case the desired speed.

So Walter, the speed is gone in the systems. The order was entered on December 17th, 2021 at 8:44:49 a.m. and the compensation speed for mobile was recalculated at 10:11:31 a.m. Was it worth calling support… nope.

@Roger G

If Swisscom correctly announced when the speed was 100% available, that wouldn’t be a problem, but Swisscom sent an email saying that the “NEW” subscription is now available and every normal person has to accept that without any ifs or buts that’s how it is.

It would be so easy to say in an email that it could take a while to adjust the speed if there is a 5G booster and not just a simple VDSL Anschluss.

N.b. who’s talking about 0.1ms it’s about 2 hours?

Walter

Walter likes to test a lot and that’s a good thing. And he is also a communicative person, which is nice. And everyone learned something again 🙂

But there was nothing in the email about the booster and yes, the subscription was active exactly when you received the email. Everything is correct. However, the subscription should be viewed separately from the technology. What if the Anschluss g.Fast could, but the wrong router is on it? The subscription is of course immediately active, but you only have the speed when a router suitable for g.Fast is connected… or you have to move to a g.Fast area 😁

I just get annoyed when you immediately call support, a problem ticket is opened and they then look for what’s wrong… when there’s nothing wrong at all.

Strange indeed, since I obviously didn’t have IPv6 enabled on the IB3.
Restarting the IB3 and then restarting the IB-5G solved everything again.

Ralphy

What kind of picture do you have now with the IB3 since, according to your information, IPv6 is deactivated?

Example image below.

WalterB

Now it looks normal again:

@Roger G @Ralphy

You see, my assumption wasn’t so wrong after all.

[https://community.swisscom.ch/t5/Router-Hardware/5G-Internet-Booster-Nokia/m-p/693080#M37429](https://community.swisscom.ch/t5/Router-Hardware/5G-Internet-Booster- Nokia/m-p/693080#M37429)

@Ralphy

Problems like this sometimes arise and no one can immediately understand why, but over time it will be solved.

That’s also a reason why I sometimes ask questions about why and why this is the case and some people aren’t so happy with it. 😉

Just a point, @WalterB. You won’t get any answers to your questions on the hotline, not because you don’t want to, but because you don’t know.
You know where you can ask most questions and in addition, @Roger G, the product manager “Copper” Access, is active here and has even gotten into the topic of bonding. Since he is always looking for errors to initiate improvements, he is the best choice for such questions. But you should also note that he already has the right not to answer questions if he doesn’t see a problem or or or.

Hello everyone

Here is an official answer to the “IPV6 problem”. In my capacity as SPOC support cell for Internet-Booster 5G-FMR I came across the same question:

Why is an IPV4 address (usually) shown in the connection Internet-Booster 5G and IB3 in the WebGui and sometimes an IPV6 address, even though IPV6 is switched off on the router?

The devices in the LAN always have both an IPv4 and an IPv6 address. I think if there are certain problems with DHCP between router and FMR, then the WebUI suddenly shows the IPV6 because there is nothing smarter to show. But this is always just a consequence of an error and less the cause

I hope I was able to shed some light on this. *smile*

Klaus

SPOC Internet-Booster 5G support cell

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@WalterB wrote:

@gur_helios

Maybe you can get more technical information at the link below.

https://www.nokia.com/networks/products/fastmile-5g-receiver/

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Thanks Walter,

I like to take a look. 👍

So one thing would be great… if you could freely choose the band in the IB-5G menu (5G or 4G)..
I don’t have good 5G reception at my location and down here you can clearly see the speed when only 4G is received > 170 Mb download and when 5G is switched on < 100 Mb:

Ralphy

The 5G booster should decide this itself in order to achieve the target value of the subscription.

I’m still working on achieving the target value of the subscription “L”, at the moment I’m achieving around 420Mbit/s. from the target value of 500Mbit/s, not that bad and in the last few days it has gotten better and better.

Thanks @WalterB, but after a month of use, I’m pretty sure he always prefers 5G if available.. regardless of whether 5G is actually slower than LTE..

Ralphy

Such an automatic recognition of which frequency provides more power is probably not that easy to construct, since the weather can also influence it for a longer or short period of time and when it then switches back and forth between the frequencies, the question arises as to whether this is a good thing.

For me, 4G and 5G are usually almost the same, but I always have complete failure of 5G and then 4G is displayed at the blue dot, I can’t explain it myself.

N.b. I’ve never noticed a failure with 4G.

Yes, it would make sense to be able to switch 5G on and off yourself…

some devices. Such as the Zyxel NR 7101 allows this 😉

and see above in my screenshot from yesterday, the 5G signal is even better than that of 4G, but the performance of the 5G antenna and its bandwidth is significantly smaller.