@Roger G

By advertising I don’t mean what the checker puts out but what is in the advertisements, brochures, posters and on the front pages on the web.

See, for example, 5G, which was advertised as 2 Gbps on all possible channels, especially when it was introduced. And in Connect’s practical tests it was 10x less.

When it comes to WLAN, Swisscom is relatively cautious with the WB, but look at the advertising for other products. Up to 8 gigs are advertised. In a practical setting you get ⅒.

Ditto for memory sticks and SSDs. The specified writing speeds are determined using large test files; in practice, much less is achieved.

There is also fibbing in the automotive industry, but imagine how big the outcry would be if a car with Vmax. 200 and 6 liters of consumption advertised will in practice only achieve 40 kmh and would consume 30 liters of fuel.

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Roger G wrote:

The DSL Anschluss is worse because the customer simply disconnected the router from the DSL a few times without switching it off and thus faults were identified. Therefore an automatic Stabilization was initiated, which reduced the performance somewhat. It now takes a few weeks without errors until this is optimized again.

I don’t understand the part right now, it wasn’t disconnected on my part… Except for a reset (suggestion from Swisscom Support) there is also a disconnection. But we had a 3-5 minute downtime a few weeks ago, could it be that it was disconnected at the central?

And now about advertising and things: For me it wasn’t a general Swisscom advertisement, but rather like a reply email that I received because I was subscribed to the “Expansion de votre raccordement”. On the email it is explicitly stated that a limited number of boosters are possible for my address/antenna:

Snipaste_2022-07-08_06-55-29.png

And this email with my name, combined with the ad in the customer center, led to this forum question…

Just saying…

Greetings

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    @nivok

    But you already have the “M” subscription?

    For me, the LTE display disappeared when I briefly removed the 5G booster from the power supply.

    The tree is not a problem at your location, but where there are several trees and the distance is 420m, ⅘ G reception is practically no longer possible, there are only two graduation marks.

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    Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

    5 months later

    Hello everyone,

    I’ve been using the 5G booster for some time now (again…) and I’ve noticed that after a while the internet connection sporadically “breaks down”, i.e…. no surfing is possible, but streaming (Spotify etc.) continue to work.

    It’s as if existing connections work but new requests (e.g. access a website) come to nothing.

    A reboot of the IB3 will help, but that may only last half a day.

    If I consciously disconnect the booster, then I don’t have the problem.

    Is the problem known?

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    @Sascha-72 wrote:

    Hello everyone,

    I’ve been using the 5G booster for some time now (again…) and I’ve noticed that after a while the internet connection sporadically “breaks down”, i.e…. no surfing is possible but streaming is possible ( Spotify etc.) continue to work.

    It’s as if existing connections work but new requests (e.g. access a website) come to nothing.

    A reboot of the IB3 will help, but that may only last half a day.

    If I consciously disconnect the booster, then I don’t have the problem.

    Is the problem known?

    @Sascha-72 The internet line is absolutely fine - apart from the length and therefore low performance. The speed is very good with the booster, so I don’t understand what “breaking down” means.

    I would exclude certain devices on the network from the booster and see if the problem persists. I would exclude all of the Sonos, as well as the NAS. For me, for example, the Synology caused problems, which went away after excluding them from the router’s device list.

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    Roger G.
    Swisscom (Schweiz) AG, Product Manager Wireline Access

    @Roger G:

    Well, don’t ask me why that is… the line is “completely” gone even though everything is displayed as “ok” in the IB. Only a reset brings immediate relief or you sit it out and then it works again after about 20-30 minutes.

    The problem only occurs when I have the 5G booster connected. If I unplug it, everything works normally. (The DSL route is very stable…)

    I have a Synology on the internet but it is not able to connect to the internet via “parental controls”.
    How can I exclude devices? I didn’t find anything (quickly)~ Edit: found

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    Got the part today. Internet on copper with Internet Box 3 brings about 100 down and 50 up. On the booster’s interface speed test it shows up to 500 Mb down and 70 up. Internally on the WLAN and LAN everything stays at 100 down and up. Somehow the performance doesn’t come to the IB3 because it can’t pass it on. Does anyone here have similar experience or an idea what’s going wrong?
    Screenshot 2022-11-23 at 14.59.27.png

    Screenshot 2022-11-23 at 14.59.52.png

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    @Fijiochuch45

    What does the speed test integrated in the router show?

    As far as I know, you can’t measure the overall speed (Booster + DSL) with all external speed testers. With data traffic via the UDP protocol (certain uploads/downloads in clouds), you will also have no speed advantage because this protocol is not supported by the booster.

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      hed

      As mentioned, it shows up to 400 MB. I tested with different speed tests (Green.ch, cnlab, as recommended by Swisscom, speed test app on the cell phone (via WiFi)). They each delivered the same results quite consistently (100 Mb up, 50 down).

      IMG_1574.jpeg

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      • WalterB has responded to this post.

          Problem has been solved thanks to Swisscom technicians. He restarted the Internet box and the booster on the Swisscom server with new IP addresses. Now I have max. 500 Mbits down and 120 Mbits up, previously on the copper line 100 down and 40 up. Happy Surfer ;-).

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          True, but that doesn’t really bother us. We are in the back half of Val Lumnezia. The 5G reception on the cell phone is also about as good as the box can manage. We hardly ever need more than the performance measured now (between 300-500 Gbits/s down and between 80-120 Gbits/s up) (except for 80 GB of videos, which I sometimes have to create and upload, in which case it is more likely YouTube is also the problem). So far it has worked well with a Tektonika router with Swisscom SIM (approx. 150 down and 60 up) for all work, TV via online & Netflix. In my opinion, the current solution is the best for us in terms of technology (copper) and price. Things will get even better if the fiber optics that are already in the next shaft can be put into the house.

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          @Fijiochuch45 wrote:

          True, but that doesn’t really bother us. We are in the back half of Val Lumnezia. The 5G reception on the cell phone is also about as good as the box can manage. We hardly ever need more than the performance measured now (between 300-500 Gbits/s down and between 80-120 Gbits/s up) (except for 80 GB of videos, which I sometimes have to create and upload, in which case it is more likely YouTube is also the problem). So far it has worked well with a Tektonika router with Swisscom SIM (approx. 150 down and 60 up) for all work, TV via online & Netflix. In my opinion, the current solution is the best for us in terms of technology (copper) and price. Things will get even better if the fiber optics that are already in the next shaft can be put into the house.

          But you’ve had 100mbps in the village for a long time, so the wireless solution was unnecessary.

          Now the situation in your case is that the new network elements have been in the ground for a year, but due to whatever problems they have never been put into operation. This now seems to have been solved and yesterday the first one was put into operation in the south of the village. This means you will probably soon be shortened to the nearest network element at house “…..20”. Your line hasn’t been inventoried yet (new construction), but it’s estimated that you should get almost 400mbps on copper. However, this will deactivate the booster as it is currently not compatible with g.Fast.

          The new backend is expected to go into operation in Q3 2023. So please remove the 5G Booster from the network after the new performance (an email will then be sent), otherwise it can cause interference. You can leave it on the windshield for a while and then put it back into operation to get even more speed.

          Best regards

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          Roger G.
          Swisscom (Schweiz) AG, Product Manager Wireline Access

          The wireless solution was necessary because I couldn’t put the IB3 into operation until last week. If at some point there is 400 Mbit/s on the copper, all the better. After the experience of waiting for months, I am a bit skeptical about announcements and appointments ;-). The current solution at least works and provides comfortable performance. So let’s see what happens next. Thank you very much & best regards from Vigngon

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          5 days later

          Good evening, I’m sorry, but while searching the forum - perhaps due to my poor German - I didn’t find a real answer to my curiosity.
          Can someone explain to me why, when I measure the connection speed with the 5G Receiver directly with the Nokia app, I always get significantly higher values ​​than with Cnlab or Ookla Speedtest?
          To be clear, with the Nokia app I constantly get values ​​between 480 and even almost 600 Mbps, while with Cnlab and Ookla Speedtest I get averages between 380 and 420 Mbps with peaks at 450.
          Thank you if you can clarify this curiosity.

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