Customers want to be informed so that they can become “knowledgeable” and stay that way.
Purchasers simply have to “accept” what the provider gives them depending on availability.
Even if the reason for the posts in this thread isn’t exactly earth-shattering, most of us would probably rather be customers…
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
@Werner wrote:
Customers want to be informed so that they can become “informed” and stay that way.
Customers simply have to “accept” what the provider gives them depending on availability.
Even if the reason for the posts in this thread isn’t exactly earth-shattering, most of us would probably rather be customers…
I agree with you, but from my own experience with my “customers” most of them remain “only” buyers due to their own disinterest. images/smilies/sweat_smile.png “:smile_sweat:”)
@Doc wrote:
@Werner wrote:
Customers want to be informed so that they can become “informed” and stay that way.
Customers simply have to “accept” what the provider gives them depending on availability.
Even if the reason for the posts in this thread isn’t exactly earth-shattering, most of us would probably rather be customers…
I agree with you, but from my own experience with my “customers” most of them remain “only” buyers due to their own disinterest /images/smilies/sweat_smile.png “:smile_sweat:”)
Of course, customers also have to actively do something to be knowledgeable themselves.
If they can’t or don’t want to do that, then they really aren’t real customers in the sense of this narrow definition, but rather something like “running customers”, who are then repeatedly introduced to new “running customers”. “customer discounts” can be lured from one provider to another.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
My question according to which criteria the update is rolled out has still not been answered.
Does it go by zip code? Is it customer A, B, C or D? What is it about?
I think that everyone can or should give their opinion here, this is the only way to make progress towards improvements. I really enjoy being at Swisscom and will stay that way, but in my opinion we should communicate differently when it comes to updates to the boxes. It was crystal clear that after 2 or 3 weeks users were asking about the update you always want to be first and have no patience. Surely it can’t be that difficult to answer questions. It’s my opinion, others think differently and I don’t want to offend anyone.
How should Swisscom communicate differently? As with all manufacturers, whether Apple, Microsoft, Samsung etc., there may be delays in the update process. It’s not that rare. I understand that many people are impatient and ask why I haven’t received the update yet? You also have to see that here in the forum we are only a tiny fraction of the customers who know that an update is pending. The vast majority - no, of course I’m not one of them - don’t care whether there are changes or innovations. The main thing is that the box is running when the Tagesschau flickers at 7:30 p.m.
Based on my total TV consumption, I spend a maximum of 2-3 percent of the time in the TV menu. It doesn’t really matter to me whether it’s the menu from OS 3.0, 3.1 or 3.2 and also whether I have to wait 1 day, 1 week, 1 month or 1 year for a new release.
It’s exactly the same as with the new iPhone. 2 days after using the new device, I no longer even notice that I have a new phone. I do the same thing just as well and quickly as with the previous model.
Hello everyone
A software rollout at Swisscom has a lot of dependencies.
The basic process is that the software is tested internally by quite a few employees before deployment. Employees report errors to us and we monitor hundreds of metrics to ensure that the new software meets the quality criteria for a mass rollout. During this phase there are weekly bug fixes and new software versions until the release candidate. Then there is a pilot rollout to a portion of the customers (approx. 1/15 of the inventory). In addition to the measurements mentioned above, we also monitor the call rate in our Customer Care Center. If everything is still good, then we’ll roll out. Otherwise we will make improvements.
In a large company like Swisscom, there are many other aspects that can influence the rollout. On the one hand, you want to avoid different changes being made at the same time. So you have to plan at the same time and it may be that other important changes delay a TV software rollout. Of course, there must be no disruptions anywhere in the Swisscom network, which can of course delay a software rollout.
The top criterion is that we deliver good quality. That’s why it can sometimes only take 1-2 weeks for the software to be rolled out to the masses after it has been announced. Or just 3-4 weeks.
If I look at the first post in the thread, it’s from April 17th.
It says in the next 4 weeks. This time on May 15th.
Since I haven’t received the update yet, I ask whether Swisscom will stick to the schedule.
I know there are still 5 days left. But I have the feeling that I ALWAYS receive the update at the last possible date. Are there any others of you who feel this way?!?
Greetings Marcel
@mjbrunner wrote:
……
But I have the feeling that I ALWAYS receive the update at the last possible date. Are there any others of you who feel this way?!?
Greetings Marcel
We all always have that feeling, unless an update contains a new, serious error, then we all think we were the first “guinea pig”…
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
@mjbrunner wrote:
If I look at the first post in the thread, it’s from April 17th.
It says in the next 4 weeks. This time on May 15th.
Since I haven’t received the update yet, I ask whether Swisscom will stick to the schedule.
I know, there are still 5 days left. But I have the feeling that I ALWAYS receive the update at the last possible date. Are there any others of you who feel this way?!?
Greetings Marcel
"Hello
No, you have no influence on when the update is loaded. The TV update is currently slightly delayed because there was a problem independent of TV, which is why the update could not be carried out yet. That can happen. Every night we make so many updates to network and service components that have to be properly coordinated. Otherwise there will be chaos.
Just be patient. The update offers some very interesting things, but you can already watch TV, I think 😉
Guido"
