Hello everyone,
I have been having problems for a long time and these are the problems:
live TV no longer works on a second Swisscom TV Böxli. (approx. 3 months)
the solar system keeps having problems or time-outs that cannot be explained.
Have you also had such problems, or how was this solved?
Fliofreivo63 Regarding second box, replay and recordings work? If so, have you ever reset the box (with a paper clip in the small hole on the back? Any downloaded apps on the box will be lost, but if this means that live TV works again, why not, you can download the apps again. If nothing works at all, I would check whether I have cancelled the Multiroom option.
Agus fágaimíd siúd mar atá sé
@Fliofreivo63 Could you tell us a bit more about your VLAN setup?
Could it be that your switch can’t handle multicast correctly or multicast and IGMP are not configured or not for the Swisscom VLAN, that would explain why Live TV doesn’t work but replay and recordings and the apps do
You write: Looped through with VLAN.
Passed through what kind of devices exactly?
By the way, if you had a really functioning VLAN configuration, you would not need IGMP or other multicast settings on your “additional equipment”.
However, since you are still having problems with the live programme, this actually indicates that neither your VLAN nor your multicast settings are working correctly 🙂
It would be best if you could also describe your complete communication chain from the Swisscom Internet box to the Swisscom TV box with all the network devices connected in between, which would then greatly improve the possibilities for tips and specific advice.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
Werner I tried before via WLAN, but it doesn’t work there either!
In other words, I left out the Dream Machine from Unifi. However, the fact that the lower TV works and is also connected to the same switch, or is also connected to this VLAN, speaks in favour of this.
Since the Swisscom Internetbox itself does not support VLAN, two LAN cables are required between the Internetbox and a downstream VLAN-capable network device, one for the normal network and a second for a separate LAN input of the downstream device, so that this specific LAN input can then be defined and used as an input for the VLAN.
Have you wired the connection between the Internetbox and Dreambox correctly with two LAN cables?
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
The SNR is exactly where it should be for a g.Fast connection, because the mCAN, which serves your Internet box with g.Fast, uses it as a brake pedal in the event of faults.
Approx. 6 dB means = Full Speed, which is what the line provides.
However, if there is too much interference at full speed, the mCAN gradually increases the target noise ration, first to 9 dB, then to 12 dB, and so on, thus reducing the connection speed between the mCAN and the router more and more.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
Yes, of course, sorry, the greater the damping, the lower the speed….sorry, that should be obvious. (I’m an electrician)
I haven’t changed the TV yet, but everything is up to date and also integrated into the network.
What I also find strange is that we had a power failure, where we still had the IB2, which kept hanging up after the power failure. That’s why we now have the IB3, but unfortunately I still have these problems, but nobody from Swisscom could give any information, the router has been reseted umpteen times, but nothing works. What I am now noticing again is that the WLAN also has problems again and again, i.e. the connection drops out. I also find that very strange! I’ve read that solar systems cause problems even with small quantities. I also have such a system at home, with optimiser, battery and emergency power, plus 3 inverters. Could it be that certain frequencies also lead to problems?
Fliofreivo63 Yes, optimisers are known to interfere with domestic installations. But these are very rare cases. You can test it now in the dark by de-energising the entire solar system. The battery will also be empty at this time. I have no optimisers (unnecessary for inverters with shadow management) and absolutely no problems. Also check in the home network that you don’t have any loops in there. Otherwise you can send me your details by PM, then I can take a closer look on Monday.
Roger G.
Swisscom (Schweiz) AG, Product Manager Wireline Access
