…I reported the problem very early on (a few months ago).
It took over a month for people to believe me. But they’ll just let the update continue and it will reach more and more customers. Exactly; This increases the likelihood that even more customers will now have no sound to watch TV with your installation (if the picture and sound are separate) until a new update (then the same thing again) and the box will be irreparable until the update.
I find this almost worse than the error itself. Despite my great efforts, no one has contacted me again. - I also think it’s a mistake that the separate audio output is no longer available in the new box and anyone who wants to watch with individual devices has to buy a power-connected adapter that splits the HDMI signal into sound and picture.
So dear Swisscom: it’s important not to annoy even more customers if someone reports that something is wrong with the update! But don’t let the update continue; Check and stop first!
Then you should also think about who pays for an adapter for the HDMI Anschluss which can separate the image and the audio signal from each other. The customer or Swisscom?
Also whether additional adapters and things improve the quality of the box or make it more vulnerable or whether a direct socket (individual audio output) is not available on the TV box:
a.) would be more customer-friendly b.) would be cheaper than an additional adapter which is required (or the output would be installed in production) c.) would be better and more sustainable/environmentally friendly and cheaper and
Whether it is really professional to install an update that was made for the latest TV box exactly the same on the old box (if these no longer work in Anschluss).
I think perhaps we should ask the people who sold the whole thing with the update and renewal of the operating system and said it would also work on the old box to pay if the TV-Box no longer works and the customers can use it for months impossible.
This is the case for me. TV without sound. So far no one has given me a new TV…
My question is aimed at Swisscom; Who checks something like this internally before it is released? Do testers really have the necessary expertise or are they just concerned with the latest achievements and don’t think about the people at home who want to use the TV box with older devices to watch TV?
Some testers wrote to me here.
