Griozausseupp42

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  • In After updating Swisscom Box UHD channels are not displayed 3+, 4+, TV24 etc.

    Hello Bepeuko98

    I also know the problem with the TV-Box 5 after the update.

    (The TV Box 5 is connected to an HP monitor without audio… Audio is linked to Soundbox or Airpods via Bluetooth)

    Error message:

    Unfortunately, this program is not available to you. A device connected to your TV-Box is not UHD (Ultra High Definition) capable. Find out more at www.swisscom.ch/ uhd-hilfe

    With the TV Box 21, the UHD channels also work after the update.

    (The TV Box 21 is connected to an HP monitor without audio via HDMI Extractor Box… Audio is connected to the sound box via audio output)

    Greetings oldie

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  • In latest update; big problems
  • In latest update; big problems
  • In latest update; big problems

    Oldie: My experience with the latest update of TV Box 21:

    No sound on the TV Box 21 after the update (use a monitor without audio output, audio is connected via audio port on the Box 21)

    The problem was discussed with Swisscom Support (and seems to be known)
    Support took care of my problem immediately and discussed possible solutions (SW downgrade of the TV-Box 21 until the problem is solved or solution via Bluetooth on the TV-Box 5)

    - Swisscom delivers the latest TV-Box 5 (arrived the next day)

    The new box supports Bluetooth for connecting wireless headphones or sound systems.

    (the function is somewhat hidden under Settings > System > Google Settings > Remote Control & Accessories

    find)

    From the instructions for TV-Box 5

    How to connect your devices such as headphones or speakers to the TV-Box 5: via Bluetooth

    1. In the menu of your TV-Box, go to Settings > System > Google Settings > Remote & Accessories.
    2. Confirm the pairing button of your Bluetooth device.
    3. Select “Add Device” option on the TV and select the Bluetooth device you want to connect to the TV-Box.
    4. Follow the on-screen instructions to pair your Bluetooth device. When prompted, click Pair.

    You will now hear the sound from the paired device. The default audio mode “Stereo” allows you to control the volume using your Swisscom TV remote control.

    Unfortunately the sound transmission via Bluetooth is not lip-synchronous… (OK for radio in my training environment)

    For TV programs I now use the “old” TV-Box 21 with new SW via an intermediate HDMI audio extractor… This temporary solution is OK for me personally…

    As the saying goes: new SW is a green banana (it ripens at the customer’s premises)
    The next upgrade fixed the problems… 👍

    Show original language (German)