prime video

Good morning,

You must use the same path as that used to subscribe to the service.

https://www.primevideo.com

DanielD

DanielD From the amazon prime account it is mentioned that you have to go through MySwisscom.. except that you don’t find the cancellation option there. So problem still not resolved;-/

https://www.swisscom.ch/myswisscom/dashboard/billing/swisscom-pay

@luna1116 and @Viwije24

thanks for the contributions

the link provided by @Biojeithun16 is correct 😀

see also the discussion in the German Community

Gelöst: Amazon Prime kündigen | Swisscom Community​

“…Solved: cancel Amazon Prime | Swisscom Community…”

in particular the post of @MiloT from Swisscom ‎from 03.05.2021 at 8:03

“… If you pay for your Prime Video via your Swisscom invoice, go to Invoices and costs in the customer area, then to Swisscom Pay and you can then revoke the authorization to debit your SC invoice in the Amazon Prime Video drop-down menu - this then triggers the cancellation of your Amazon Prime Video account off…. ”

Google Translate

@Tachi300 We are customers like you and we do not have access to your invoice. I recommend calling the free hotline 0800 800800.

it’s starting again, for two months amazon prime has been billed on my swisscom subscription (I don’t remember having reactivated this service): Also on the link [Swisscom Pay - Bills and costs](https://www.swisscom.ch/myswisscom /billing/swisscom-pay?lang=fr) the service in question is not listed (so I cannot cancel it).

And from the Amazon account it tells me that it’s with Swisscom.

Terribly annoying!

The easiest way to clarify this mystery would be to contact Swisscom directly on the free number 0800 800 800. Here we are simple customers like you. And we don’t have access to your customer data to help you. Explain to them exactly what you just wrote to us.

One more thing: do you have an account on Amazon.fr?

if necessary, go to “my account - subscriptions” from the main menu and see what is written.

I know well 😉

The hotline (last month) told me it was good and it’s still active).

My post has the aim/hope of informing and/or knowing if anyone has found a solution..

Yes, I do have an Amazon account and at Amazon it is clearly specified that the subscription is with swisscompay..

luna1116

Biojeithun16

;-/

@luna1116 Hello

As already mentioned here, only the Swisscom Hotline can resolve your problem. Here the community has no access to your Customer area. We are simple Customers like you of the blue giant!

Good afternoon Doremi

And you can’t cancel the subscription in your Amazon account?

leg non..