Cancel Amazon Prime

@ertio35

thanks for the contribution

Contact customer service directly if you have the Amazon Prime Video credentials within reach. This termination should be possible

Private customers: Contact via hotline, chat, message | Swisscom

@ertio35 should also work directly on Amazon.

ertio35

If you also set up an Amazon account when you activated it via Swisscom (I’m not sure if that’s necessary), try using the Prime Video website.

Register via https://www.primevideo.com/ > select your profile at the top right if several are set up. > Then select “Account & Settings” > And then select “Cancel Membership”.

Best regards

Gioni

Edit: This can also be done via Kundencenter, see picture.

ertio35

And if you log in to Swisscom Kundencenter as described in the screenshot?

Best regards

Gioni

Hello everyone, the Amazon Prime app is finally here and what a disappointment 😳😳😳😳

It starts and then crashes?

You can’t even get as far as registering

@macabiel

thanks for the contribution

Read the solutions of the discussion below on the prime video of the Amazon company

@macabiel

The app has been around for a while and works perfectly for me

This bullying or forced customer loyalty is really an imposition. Something like that should be banned. Pooh!

Thank you very much for the tip. worked great

• Hello, I have completed a 7-day trial for Amazon Prime Video via my TV subscription. And now I don’t know how to cancel it. It really makes things difficult

Hi @Sayeusteu33

Canceling Amazon Prime is indeed a real challenge. I’ve had the pleasure of finding this well-hidden setting a few times.

If the problem with the list below does not work, the best thing to do is to contact Amazon on 0800 74 00 20 or chat via the Amazon app to have customer service cancel.

According to Amazon, proceed as follows:

You can cancel your Amazon Prime membership at any time, including during your free period, in the Settings section under My Account.

How to cancel your Amazon Prime membership:

1. Go to Manage Prime Membership.
2. Click Update, cancel and more and then click Cancel membership - forego benefits. Confirm your selection on the following screen.
3. Select I’m giving up my Prime benefits and follow the steps provided to confirm your cancellation.

Thank you very much Domi, I’ll give it a try

I tried to go through the steps as recommended. However, the Prime Video subscription is not canceled under Swisscom Pay, but only the authorization to pay the monthly Prime contribution via the My Swisscom bill.

How can I cancel the subscription now?

@polyhickup Doesn’t this work here?

https://www.amazon.de/gp/help/customer/display.html?nodeId=GTJQ7QZY7QL2HK4Y

or

https://www.amazon.de/gp/help/customer/display.html?nodeId=G8637923FFWAR2YH

If you want to unsubscribe from Prime Video (which you pay via your Swisscom bill): go directly to your mySwisscom Swisscom Pay overview and complete the payment for Prime Video there. This will result in your subscription being terminated (if you do not subsequently select an alternative payment method (CredCard) from Amazon Prime Video [https://www.swisscom.ch/myswisscom/billing/swisscom-pay](https://www. swisscom.ch/myswisscom/billing/swisscom-pay)

I canceled the payment approval in Swisscom Pay. There was no other option.

The Swisscom entry has now disappeared.

Amazon still says that the Prime membership was activated via a Swisscom plan and that I should arrange this with Swisscom.