New TV box voice control doesn't work

After saying Hey, do you pause briefly before saying Swisscom? Voice control works without any problems for me.

Switch the mic on the box to on?

Hello @Blackcindy

And what happens when you press the MIC button on the remote control?

If you have not yet given your consent, a dialog will appear where you have to activate it.

Otherwise you will see on the TV screen that you press the MIC button.

And as @FlySmurf already said, you have to set the switch on the right side of the TV box to On.

At the same time, it is recommended to place the Internet Box open. So that the TV box hears you well.

Greetings Lorenz

@Blackcindy

The whole thing is still in a test phase but it’s working for the most part.

If you say hey Swisscom do the LEDs flash at Swisscom Box?

@Blackcindy

according to the manual:

“Operate your television and the TV program with the voice assistant of your Swisscom Box. Please note that your television has HDMI-CEC and the function [is activated on your TV](https://community.swisscom.ch/ t5/TV-Wissenbox/HDMI-CEC-Always-on-the-right-channel/ta-p/582271).”

https://www.swisscom.ch/de/privatkunden/hilfe/geraet/swisscom-tv/voice-assistant.html#Voice_Assitant_on__switch off _

@Blackcindy

Did you turn on the microphone with the switch on the right side of the TV-Box?

@Jean-Pierre_Feron

You don’t need HDMI-CEC for voice control of the TV-Box itself. HDMI-CEC is only required if the TV-Box is to control the TV (e.g. TV on and off or for remote-controlled selection of the TV’s HDMI ports without additional TV-FB).

Hello, as of today I received the message, sorry, that doesn’t work at the moment, use the remote control

The service is probably offline.

I have the same problem.

Maybe a fleeting moment of reflection on the essence of a TV-Box?

Hello everyone

The voice control works without any problems for me, I was able to successfully say Hey Swisscom 5 minutes forward.

Greetings Lorenz

I had the same problem and the next day everything worked again until suddenly the remote control stopped responding. New batteries inserted. Not all functions are no longer possible. Message: Batteries are very weak and remote control is getting very hot. Batteries replaced again, remote control very hot again and TV box smells burnt. Call the hotline, get a new TV box delivered.

Yes, I can’t adjust the TV box when the TV is turned off and I ask you something - it’s so loud that it’s unbearable. When the TV is turned on and I ask the box then the volume is ok. Swisscom has already been contacted but without success. 😡

Yes, I have that problem too.

suits Swisscom at the moment, nothing works

greetings Daniel

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@Danielkenya wrote:

Yes, I have that problem too.

suits Swisscom at the moment, nothing works

greetings Daniel

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@Danielkenya

In my family, TV boxes, smart phones, DECT phones, analogue phones, Internet (including for home office and School@home), various SMART home gadgets, TV-Air, various Swisscom apps work , VPN, cloud solutions, etc. (all from Swisscom) very good. It is in the nature of things that there are disruptions from time to time. So much for “NOTHING works”.

You won’t get anywhere in the forum with general statements, but only with a precise description of what doesn’t work with which devices in which constellation.

I also control my myStrom installation perfectly with voice control.