@Anonymous

Of course, everyone believes in a strategy they have already chosen for as long as possible - until they give it up or have to give it up.

Completely independent of the current hype in the media, in my opinion Swisscom’s chances of ever making any real money on this issue are somewhere between very bad and miserable.

Of course, you can continue to cross-subsidize the issue through subscriptions for a longer period of time, but that only makes the amount of damage in the end even greater.

Werner

Someone from the online news portal Watson is apparently a community member here.

I was a little surprised when I found one of my old posts on the subject of myCloud as part of an article, but at least I was correctly cited as the source and I was kindly even referred to as an expert in the accompanying text:

So if I had known back in May that I would be quoted verbatim with my recommendations in a news portal in July, I would have put a little more effort into writing this post…

And to prevent possible false conclusions:

- No, I don’t write articles for Watson myself

- I have not yet received a request as to where you can send the royalties

- Of course, Swisscom marketing employees also (don’t) always babble

Swisscom made mistakes while working on memory optimization. Files from MyCloud accounts were accidentally moved to the storage system area for permanent deletion. Data that a user has deleted from their personal trash can is usually transferred to this area. This is certainly very annoying for My Cloud users - but I hope that every user does not save their data in the cloud, but on an external hard drive. I can give you this advice. The cloud is more suitable for partial storage that you want to have access to while on the go. The new incident 14 days ago with the deletion of user files is very negative, especially for Swisscom. What strikes me here is that Swisscom did not make this public - but is now in the crossfire through the media. This causes even more damage than if you went on the offensive yourself. Swisscom is probably taking over something in the new greed for user data - in this sense the saying fits: “Schuster stick to your soles.”

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@Werner wrote:

@Anonymous

Of course, everyone believes in a strategy they have already chosen for as long as possible - until they give it up or have to give it up.

Completely independent of the current hype in the media, in my opinion Swisscom’s chances of ever making real money on this issue are somewhere between very bad and miserable.

Of course, you can continue to cross-subsidize the issue through subscriptions for a longer period of time, but that only makes the amount of damage in the end even greater.

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Allergic to myCloud? Then just don’t use them.

MyCloud is not as bad as you make it out to be. I see this more as a value-added product because you want to offer customers something extra for the expensive Swisscom subscriptions. The costs for the manpower that goes into it would be incurred either way. That’s how I see it anyway.

Swisscom will (probably/hopefully/certainly/possibly unfortunately for you?) learn from this mistake. And so do those who suffered harm. The damage to the image that can be traced back to this incident will be very small. In six months no one will be talking about it anymore; a) because the majority simply don’t care and they didn’t have to accept any data loss and b) because the few hundred now make their own backups and realize that they are contributing something to their data security.

In addition, uploading the photos from my cell phone to the myCloud works quite well for my needs. This means I can document the working day with my cell phone, and when I get home in the evening, the few photos that I need to provide are already in the cloud and I can simply pull them down from there. Of course there are alternatives, but why should I change something as long as it works?

Is it worth the effort for Swisscom to develop this further? It’s clear! In 5 years this world will certainly no longer look the same as it does today. It remains to be seen whether myCloud will still exist. Maybe it’s a product that has a different name, works a little differently, but certainly benefits from myCloud’s experience.

I can choose what I want, who I trust with my data, and ultimately where my data is in the cloud. Therefore, keep your post a bit pretentious

Thomas

The remark about the “Grandma’s Föteli” is also not necessarily appropriate, many users appreciate that they can show their holiday photos via the TV-Box without any fuss and these are not just grandmas and grandpas, but younger semesters.

In the beginning, the emphasis was on image storage and only over time was the whole thing expanded.

Around 100 users out of over 400 thousand were affected by the whole problem, according to the Tagesschau from July 12, 2019.

When you sometimes see Windows or Apple messing around with millions of users when updating, you usually don’t hear anything about an apology.

Hello @Bea26

The problem was in 2018 and not 14 days ago. It was a one-time problem. We called everyone affected and informed them openly and transparently. In almost all cases, customers also had a local copy so that the data was not lost.

We are aware that such errors should not occur and we very much regret it. We’ve worked hard to make the myCloud environment better.

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@HeMan wrote:

Quote from a major Swiss tabloid:

3. The customers’ files are stored unencrypted on MyCloud and, according to the Tamedia newspapers, can be freely viewed by service employees. Is that correct?

With international competitors like Dropbox, all data is encrypted and can only be viewed by the customer. At Swisscom, the transmission of data to MyCloud is encrypted, but the data storage is not, write the Tamedia newspapers.

Huber contradicts: “The data cannot be viewed ‘freely’ by anyone other than the user themselves, but is stored in pieces in packages.” Only when accessed by the user would the parts be put together by the software and delivered to the user.

Such quibbles don’t exactly inspire confidence. It would be informative to know how big the hurdles to access actually are for employees or what type of employee has this permission, under what conditions this is exercised and how compliance with the rules is ensured. Without clear assurances in this regard, especially in small Switzerland, it should not simply be assumed that with 20,000 Swisscom employees, not one of my acquaintances or neighbors could use the software mentioned in the quote. Then it’s much better to use Google or OneDrive, at least the (un)probability ratio is better there! :")

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Mycloud also uses mongodb. And the packet size is 64MB by default!

So this “fragmentation” of the files happens in 64MB packages. Or something smaller, for example. 32MB if set that way. In good German. The majority of the files are not divided into pieces at all, but rather in packages as a whole! distributed, as individual files are often smaller than 32/64MB.

All of this unencrypted.

If there is a security problem, the data is stolen as it was uploaded, i.e. unencrypted for the normal user.

My pro tip. When a cloud provider works so poorly. Delete files from this cloud immediately.

The fact that data was lost is embarrassing but hardly problematic. Certainly no customer has used storage as the sole and exclusive location of their data. Not even Swisscom customers are that naive 😁 Or.

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@Tux0ne wrote:

My pro tip. When a cloud provider works so poorly. Delete files from this cloud immediately.

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Unnecessary effort. Just wait a few days and they’ll accidentally delete your data anyway

Here is the appropriate sign for the topic:

No need to say more.

You cannot hand over responsibility to others.

@marcus

I like your sign and you’re basically right, but I wouldn’t want to go to court with Swisscom that harshly.

I think IT professionals also deserve a little pity for this very unusual mistake.

And it is of course also true that it is not a good idea for a cloud operator to hand over the complete backup responsibility of the effective cloud data stocks to the data suppliers, because some myCloud users have now conclusively proven this with their individual data losses.

[upl-image-preview liId=“33808i3F33B94913039B24” alt=“mycloud.jpg” uuid=“https://community.swisscom.ch/t5/image/serverpage/image-id/33808i3F33B94913039B24/image-size/large?assetToken=1Ss25TtlmD7mG0cNVGyIWvdDGl yn89HhbK4oD1UB0N1QR_hMKp8T_klOEcHgVGpKN7r41PPWHbXqDwBgOmXgGItHxNqkd-58H I80WDtWJox_4zBgrArD_NaQsWzttELTQAMkEt4JXMR1VQvwfvJvsM0WSA&v=v2&px=999”]

Whoever has the damage doesn’t have to worry about the ridicule…

For certain people, schadenfreude is probably the greatest joy in their life…

In a nutshell…

[https://insideparadeplatz.ch/2019/07/12/swisscom-1-milliarde-zum-fenster-raus/](https://insideparadeplatz.ch/2019/07/12/swisscom-1-milliarde-zum -window-out/)

The myCloud meltdown is just the tip of the iceberg, a long odyssey of incompetent management. Customers’ trust in Swisscom was completely broken with the myCloud issue, even though it doesn’t seem so tragic and doesn’t have a huge impact.

There’s just something that should never happen in an IT company, and that’s exactly what happened. I hope heads will roll soon and a new lease of life will be brought to the ailing Swisscom.

@BiduF

The Geschäftskunden and investors seem to judge this far less tragically than you and the “Blick” on Bahnhofstrasse.

Since the breakdown was announced, Swisscom’s stock price has fallen by just 0.2%, compared to a 0.7% decline in the overall market. This means that the SC share beat the SMI by 0.5%, despite the negative headlines.

Such reports may come as a shock to private customers, especially if they do not have any further back-up. For the professionals, this “scandal” is just part of the regular reports from global industry leaders, where hundreds of thousands of customers are affected or passwords or passwords are lost. Accounts have been hacked. I don’t want to trivialize the matter, but such breakdowns are unfortunately part of modern technology, just like train failures, plane crashes, nuclear power plant accidents,… Every case, no matter how small, is one too many, but 100% safety is simply not achievable , because that would require an infinite amount of effort.

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@hed wrote:

Such reports may come as a shock to private customers, especially if they do not have any further back-up. For the professionals, this “scandal” is just part of the regular reports from global industry leaders, where hundreds of thousands of customers are affected or passwords or passwords are lost. Accounts have been hacked

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Well, a large cloud provider who has killed customer data is something that doesn’t happen every day.

As far as I remember, the Amazon cloud lost customer data five years ago, but I don’t think there was much else.

Or is there any evidence that OneDrive, GoogleDrive/One, Dropbox, iCloud etc. have ever deleted customer data? Don’t want to rule it out, but I can’t remember it now.

I can partly understand the criticism expressed in the article. Swisscom always seems to want to play with the “big players” and then has to write off one me-too product after the other. Meanwhile, at the “front” we see how the store often doesn’t have the simple processes of “day-to-day business” under control.

The saying “Schuster stick to those lasts” is a bit obvious, especially because customers have to cross-finance all of these adventures with high subscription fees.

In my opinion, the typical customer would prefer a Swisscom that handles its core business in a stable and cost-effective manner, rather than a Swisscom that wants to “global IT Konzern”. Especially since the shipwreck of the latter is foreseeable anyway.

@cslu

At the big Microsoft or Apple, errors are not so quickly publicized, only when several users join forces and threaten lawsuits.

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@WalterB wrote:

@cslu

At the really big Microsoft or Apple, errors are not so quickly made public, only when several users join together and threaten lawsuits.

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Bullshit. How about just sticking to the facts?

What facts? With the truth or who are acceptable on this topic? I have already lost data from Dropbox and OneDrive (through no fault of my own). MyCloud was already failing for me, running endlessly during synchronization, so that in the end the synchronization from the DSL deteriorated to such an extent that watching TV was no longer possible. Who cares? Even…

The report on insideparadeplatz is quite interesting to read. But the comments column shows that there is a lot of frustration, anger and envy; True to the motto: “Pity is given as a gift, envy has to be earned”. I know why I usually avoid the comments section like the plague…

Thomas