D

I’m trying again right now and now when I click on a channel which is at pos 233 and I put it at pos 21 it works but when I click on save modification, the channel goes back to the position pos 233????? And all the channels that I checked were unchecked!!!!!!!

NEWS FROM SWISSCOM, THANK YOU and report current disruptions……..

HAPPY WEEK

Hello Maldives7 and hello everyone,

Have you tried using the F5 key? This should now work as the issue is reported to be resolved.

Cordialement

So now you no longer have to press save modification once the modifications have been made????

To save you have to press F5???

And as I specified in my first message I saw that the disruption was lifted but that didn’t change anything

Greetings

We should all send our personalized list of channels to Swisscom so that their technicians can enter them into our customer area. So it’s them who would play with Save, Refrech, F5 and company 🙂

Hello Maldives7,

If this does not work properly, you can indeed try to use the workaround with the F5 and we will contact the responsible department on our side to check the situation.

Cordialement

D

And now the few channels that have been modified in the customer area which are in the desired position are not even displayed on the TV Even when restarting the box

Why keep it simple…

Hi

Good evening, it is to modify the order of the TV channels. I was able to do this some time ago. What saddens me is the programs on these channels only broadcast the same… sorry for the rudeness but Swisscom can’t do anything about it. Going elsewhere doesn’t change anything about the distribution problem. I’m looking for channels that broadcast interesting programs: films, series, or documentaries. This is where I am. Thank you, have a good evening everyone.

Rt m…e I notice that swisscom screwed up in my setting of the order of the channels. When swissoc will hire competent IT specialists. I can’t take it anymore and shit

Good evening everyone,

After checks, the problem is resolved and for those who still have problems, our technical service will happily contact those still affected.

Would you like to be contacted or would you perhaps prefer to contact us directly.

We remain at your disposal.

Cordialement

Once again, we are made to believe that everything is resolved when that is not true!

When I try to put my channels back to the way I had them before the outage and I click on Save changes, all the channels of the additional packages subscribed disappear… exactly like in November, in December and at the beginning of the month when the problem was supposedly fixed…

Obviously, Swisscom will tell me that it’s not their fault… we know the drill… pay and shut up and if you don’t pay, we’ll deactivate the products… That’s what we call it a win-win solution…

@YariB no I’m not going to waste my time calling the technical service only to be told that they can’t do anything…

I don’t understand why there is no outage announcement from swisscom. Systematically in the customer area for channel orders I have around thirty channels subscribed but unchecked. Also in the list of channels they are placed more or less in order but the number is not right. For example I have a channel in position 41 and the next one is at number 331. Weird.

Hello everyone,

Same as you Lord_Zeratul and I even tried to redo a news list and I start to check and then I save what I checked and there it works… I continue and then I save again and there. ….. Everything I just checked and what I checked before and well….. GUESS….

And yes there is nothing left

Fortunately the disruption is lifted:smileyvery-happy:

Hi

---

jojoh wrote:

@PYHUG

Good evening,

Subscribed are the channels of your subscription and/or your channel packages

---

Hello jojoh and thank you,

Yes, this seemed clear to me until I noticed that certain channels subscribed and made visible were not part of my subscriptions. Can we attribute this oddity to a bug?…

PYHUG

Good evening,

I confirm, in the customer area, the list we see does not correspond to the one we actually have in Swisscom TV:

The channels in position 3 and 9, in the customer area, are the SD version, in reality, in Swisscom TV, it is the HD version. (Because I had defined the order of the channels well before December 2016).

Fortunately I had seen all the messages on the forum, and for the moment (well “instant” being already 2 months!) I’m not touching my list!

Since the channels displayed in the customer area do not correspond, I do not dare to make the slightest modification. It’s bound to go wrong somewhere!

I wait patiently for customers to announce that the issues are resolved. This is the 3rd time that Swisscom has said that the problem is resolved, and it is not, so no more confidence in Swisscom’s responses.

2017 may be the year Swisscom finds the channel listing bug. Be careful, there are only 336 days left!

Good evening,

The problem has been announced as resolved since Friday afternoon. I was having the exact same problems as all of you when trying to edit my existing lists. I then created a new list and it worked for a while.

I then called Swisscom technical service. 2 updates were launched by the operator on TV-Box then he reset the router. While browsing the channels on the TV I still had some channels not showing up and I was advised to delete all my channel lists and create a new one. What I did and now it works perfectly

Good evening

Hello everyone and

Hello to YariB

**Here is after my request to YariB, a nice lady from Swisscom called me and she saw the problem there (see my old discussions) but unfortunately she was not able to resolve the problem SO THE DISTURBANCE MANAGING THE CHANNELS IS NOT REGULATED…. despite what Swisscom says!!!!!
**

Greetings

PS: still some time wasted…….I will send an invoice to Swisscom:smileytongue:

@Maldives7 Good evening

A notice of disruption:

[https://www.swisscom.ch/fr/clients-prives/aide/statut-reseau-services.html](https://www.swisscom.ch/fr/clients-prives/aide/statut-reseau- services.html)

Hello everyone,

Indeed, the current disruption to the TV service also affects the Customer Area and a temporary solution has been put in place. Do not hesitate to consult the link to stay informed of developments in the situation.

Have a nice day everyone

Good morning,

It’s still impossible to change the order of the channels. In addition, some disappear and we have been in this situation for 2 months now. Do you think you will find a solution quickly?

Thanks in advance