proru

@proru If you have transferred the contacts to the local phone book, you can use the Gigaset tool “QuickSync” to transfer them to the PC or Mac. See the last section in >this article. QuickSync also offers mutual synchronization of your Gigaset phone’s local phone book, for example with Outlook contacts.

You can also access information about your landline phone in the Android / Apple Apps My Swisscom. Does the retrieval/display of your “central telephone book” work there in the “Your landline contacts” field?

Walter

@proru

As I said, you can also save the phone number on the Gigaset under the handset phone book, simply copy it from the basic phone book.

If the telephone number on the Internet box is mistakenly deleted, you can then copy the numbers back again, which was even the case for some users.

@proru wrote:
…main problem: my online telephone book is no longer accessible via the website…

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I assume that your previous Aton radio telephone CLT311 had the telephone book stored in the handset. If there were multiple handsets, each device had its own phone book stored on it. Individual contacts or the entire telephone book could be transferred specifically between the handheld devices. According to the operating instructions, I don’t see any way to save the Aton phone’s phone book entries anywhere online.

So I’m assuming that there is no “online phone book” in which the phone book entries were saved in the period before the changeover, so no one can “retrieve” such entries from there.

If the phone book entries from before the changeover are saved in one or more Aton handsets, you could try to transfer these entries to the local phone book of the new Gigaset phone:

You log the Aton handset and the Gigaset phone into the same DECT base station at the same time. If the base station recognizes the two phones as sufficiently compatible, the transfer between the phones could work. I don’t know whether Swisscom (payment service) knows a “suitable” DECT base.

Even before the change, there was a “central phone book” stored in your Internet box; Gigaset calls it the “basic phone book”. As long as only your Aton telephone was connected to the analogue connection of the Internet box, this central telephone book had no essential function. I assume that before the changeover only default contacts were defined in the central telephone book (for example the Swisscom hotline).

The field that is titled “Your landline contacts” in your screenshot is a dialing field: There you can retrieve the current status of your central telephone book from the Internet box, which is displayed in a separate view. In this view in My Swisscom you can also “create” new entries in the central telephone book, edit existing contacts and “save changes”.

It’s not clear to me what causes the error message (screenshot) - a data structure error, a connection problem? Is the error still appearing? Do you see an indication of the error when you display the phone book in the Internet box’s web interface?

To be on the safe side, investigate the error before you re-populate the central telephone book! Otherwise, you risk entering your contacts into a corrupt data structure. If necessary, delete all contacts, there should only be a little defined at the beginning. A factory reset of the Internet box may be necessary to solve the problem.

Walter

So, as far as I know, absolutely nothing is transferred between the base phone book and the Internet box because, unlike the local phone book on Gigaset handhelds, the basic phone book is not saved locally on the handheld, but only on the base station of the Internet box and can then be accessed from there can also be saved as a backup on the central Swisscom server using the activated backup.

The concept of operating the Gigasets directly on the DECT base station of the internet box is a single central base telephone book directly on the Internet box into which all connected handhelds as clients can only “look into” and/or save new numbers, plus an additional local one for each handheld phone book stored on the handheld, where numbers can also be transferred directly between several handhelds from handheld A to handheld B.

In our household it is organized in such a way that all “family numbers” are stored in the basic telephone book, which can be accessed from every handheld, and on the handheld, which my wife mostly uses, the numbers from her cell phone contact list are also stored in the local telephone book, and on the handheld, which I mostly use, my own additional cell phone contacts are also in the local phone book.

On the Gigaset handheld this means:

- long press on the address book icon -> access to the basic telephone book of the Internet box

- briefly press the address book icon -> access the local phone book of the respective handheld

@proru

The basic phone book on the Gigaset is synchronized 1 to 1 with the phone book from the Internet box, but I also copy the phone number into the mobile phone book as a backup.

Any change to the basic telephone book is also transferred to the Internet box.

N.b. It is best to make new telephone numbers or changes directly in the Internet Box menu.

yes, that’s how I do it for the time being - I don’t understand why it doesn’t work on the TV via the TV box - but oh well!

Was able to save something that was deleted…

I now move back and forth between the back part of the apartment, where the PC is, and the front living room with the TV, to see what will be deleted next… but movement doesn’t do any harm…

In any case, thank you very much to everyone who tried for me!

Super quick response - thank you.

And I’m one step further - I can now find the trash on the PC 🙂

But on my TV it looks different than what you described - I’ve just uploaded my TV box twice in a row and still no trace of the trash. So if I press the home button and then Recordings - neither the Archive nor Recycle Bin button appears - by the way, not “last recorded” either - it starts with “All” and ends with “Manage recordings”….

They somehow aren’t quite “updated” from….

proru Is your TV-Box connected directly to the Ethernet cable?

Have you had any other image problems? Have you ever reset the TV-Box?

https://www.swisscom.ch/de/privatkunden/hilfe/geraet/swisscom-tv.html

for UHD box:

For HD box: