That’s exactly how it was done, but the interruptions have been there since box 5. Internet box restarted, TVBox 5 reset, cable plugged into another output of the IB, nothing helped.

Directly to the InternetBox, approx. 2m.

Learned something again, thank you!

I have a second Box 5, connected to LAN. Unfortunately there is a 10-15 second interruption when using it, then OK.

No interruptions with WiFi. Where is the bottleneck?

TV BOX 5 so far via Powerlan (Devolo). There are always misfires, regularly interrupted. Connection from the Internet box to the TV BOX 5 via LAN, only possible with great effort.

Now, oh wonder, discovered the plus button under the box, thanks to your contributions. As mentioned, not a single syllable about this possibility in the manual or hotline.

Result:

Finally perfect data flow, signal strength 3, I can hardly believe it. Thanks to all!

Has the new 5.1 box solved the problem?

I haven’t had any mobile data with my prepay number for 2 weeks. Monthly data package renewal is switched on in the cockpit. Turning it on and off multiple times doesn’t change anything. The data has been debited from the credit, in the cockpit it says "Data on hold.

So no mobile data, no SBB ticket, no Fairtiq, etc.

Called the hotline 3 times, it was confirmed that the ticket had been created, a problem was also identified, I had to wait for a confirmation SMS that announced the solution.

Nothing happens, a solution has to be found, public transport is unreasonable, WhatsApp and Co are also dead.

Update.

Received a response from Swisscom today.

Thank you very much for your message and feedback.

We would be happy to take note of your feedback

If you have any further questions, we are happy to help you.

Kind regards to…..

Name xxx

Customer support

It is important that anyone who notices reduced functions that are missing also reports it. contact.center@swisscom.com

This is the only way to wake up the sleeping giant. Based on the slightly irritated, aggressive and arrogant comments in response to my findings, I assume that there is some flesh on the bone after all. Observations and criticism should actually inspire, but for certain people it seems to be the other way around.

The Swisscom TV product is good, the competition is (hopefully) not sleeping either. This is the only way we consumers can be sure that we will be noticed.

I would like to hear from other readers of this board what the solution would be.

Just like the black background, switching to white (as usual) is technically no problem at all. It is well known that visually impaired or visually impaired people have problems with black. The sometimes smug and slightly aggressive answers indicate insiders.

I wrote to Swisscom directly and will publish the answer here.

That’s exactly it, a “designer” doesn’t think it’s necessary, you can save money and score points in the process, so you portray the customer as an idiot afterwards.

This is certainly possible on the tablet or PC.

Omitting this function is an imposition for those who only use Swisscom TV-Box.

That’s not progress, that’s elegantly distancing yourself from what customers (Swisscom lives from) think, need and use. It is well known that the “developers” are not interested in what the consumer wants.

It’s not about sorting - it’s about researching.

What really bothers me about the new update (2 days ago) is that the “Change view” option in the recordings is gone. Now only four lines in the overview, with huge, useless images.

In the previous version, the view could be changed and at least twice as many lines were visible. This was convenient for searching, the overview was optimal, but now an unnecessary, time-consuming process.

Dear Swisscom, that’s weak, we users don’t want a downgrade, an update without errors would be enough.

At the moment I have a second box, which is not UHD, uff…

Please contact address

See my last posts, the fog has cleared.

Received a call from the hotline this morning. Confirm receipt of the email. That lasted half an hour, interrupted by impossible music. Then the caller wanted to know exactly what the problem was. He would not understand the content of the email (comprehension of the text!). Finally he said he would pass it on and I would then be called.

Half an hour later, finally someone competent was on the line. He immediately knew what was going on, but couldn’t find an explanation for the sudden lack of the “continue watching” function. I had to insist that he promise to forward the email to the developers of TV Air.

I’m just amazed.

The feature is still not available on TV Air. I also sent an email to the Swisscom hotline, so far there has been radio silence.

Receive a private message with a tip to activate personalized functions. Fits, thank you!

Must have been removed with the last update. However, the “Continue watching/last used” function is still not there on TV Air. Does anyone have a tip?

The “Continue watching” function is not available for me. Not even on my second TV box. I reset the boxes, so last update.

Could the last update have contained a bug?

Does anyone have the same problem? It can’t be that I’m the only one.