luna1116

Doremi · Jul 31, 2022

As already mentioned here, only the Swisscom Hotline can resolve your problem. Here the community has no access to your Customer area. We are simple Customers like you of the blue giant!

Good afternoon Doremi

Black Mamba · Jul 15, 2021

@luna1116 and @Viwije24

thanks for the contributions

the link provided by @Biojeithun16 is correct 😀

see also the discussion in the German Community

Gelöst: Amazon Prime kündigen | Swisscom Community

“…Solved: cancel Amazon Prime | Swisscom Community…”

in particular the post of @MiloT from Swisscom ‎from 03.05.2021 at 8:03

“… If you pay for your Prime Video via your Swisscom invoice, go to Invoices and costs in the customer area, then to Swisscom Pay and you can then revoke the authorization to debit your SC invoice in the Amazon Prime Video drop-down menu - this then triggers the cancellation of your Amazon Prime Video account off…. ”

Google Translate

Prelude · Mar 5, 2021

@luna1116 @Hello!

Yesterday I also received the gift of your choice from Swisscom. It comes from Swisscom, whom I thank in passing!

Everything happened as @Doremi @describes very well.

Enjoy your gift without fear.

Good day.

Doremi · Mar 5, 2021

@luna1116

Hello

A real authentic email from Swisscom indicates that:

To collect the gift, you must log in with your Swisscom Login, choose the surprise and then all that remains is to enjoy it.

a fake email with attempted fraud is represented by a window popping up as indicated by @Joppeuyiesch30 with a timer and a request for credit card details

Doremi

DanielD · Jul 21, 2020

Hello @luna1116

And by following the link to Swisscom customer service, they were unable to cancel the subscription?

There may not be an option visible online, but by contacting customer service directly with Prime Video credentials within reach, they should be able to make this termination.

https://www.swisscom.ch/fr/clients-prives/aide/contact.html

DanielD