Apple1975

What is the problem if I may ask since I have the same situation.

Hello community

I would like to ask whether the existing problem regarding lip synchronization will be resolved with an update in the near future when you set surround sound on the UHD box. It works with stereo, but then the Sonos Arc doesn’t come out with 5.1. With my Sony TV I have the choice between PCM or Dolby Digital. Please help.

Without words

Do you already have the update?

My question according to which criteria the update is rolled out has still not been answered.

Does it go by zip code? Is it customer A, B, C or D? What is it about?

I think that everyone can or should give their opinion here, this is the only way to make progress towards improvements. I really enjoy being at Swisscom and will stay that way, but in my opinion we should communicate differently when it comes to updates to the boxes. It was crystal clear that after 2 or 3 weeks users were asking about the update you always want to be first and have no patience. Surely it can’t be that difficult to answer questions. It’s my opinion, others think differently and I don’t want to offend anyone.

My question according to which criteria Swisscom makes the updates has not yet been answered.

On April 17th there was a message for new OS 3.2 and as of today, May 6th, 2019, there has been no update. Can it be so difficult to roll out the update? What criteria does Swisscom use for the update? by customer A,B,C or D or by zip code or by bad and good payers. I’ll call tomorrow and have this explained to me. Without words.

Yes, exactly, when is the update coming? How can I force this.

Hello SamuelID,

Do you know whether there will be updates for the UHD box in the near future, the last update is from 2018 on the box. I’m just asking out of curiosity. Kind regards, Libranti

You should have received this free of charge from Swisscom for existing customers.