@TamaraA I have a few basic questions that I can’t answer myself at the moment;
Product not available (at the moment) or somewhere cheaper
Is it allowed, or rather should it be allowed, to insert a competitor’s shopping link in an online shop? That would be like a Coop employee standing in Migros and saying it’s better and cheaper there…
Would it make more sense to link to a Google Shopping link or Toppreise.ch?
What’s more, the status of a product changes from time to time anyway. Not available today, maybe in two to three weeks… But the posts about this are probably no longer updated. Then it simply says under a product in the questions that it is not available (possibly even written by an SC-MA) although it would be available…
One should not forget that the product questions are questions from customers who want to buy something in the Swisscom online shop.
I realise that Digitec also displays such questions, but the clientele at Swisscom is definitely different ;-)
Kærar kveðjur - herzliche Grüsse
Dominik
DomiP In addition, the status of a product changes from time to time anyway. Not available today, maybe in two to three weeks…
I was also wondering today whether it’s in the spirit of the inventor to answer questions about delivery dates in an online shop with “we’re just customers like you and therefore can’t provide any information”. Some fine-tuning is certainly still required.
DomiP I’ve always tried it here:
please contact ☎ 0800 800 800 or here: https://www.swisscom.ch/de/privatkunden/hilfe/kontakt.html#cascadingTabs%5Binner%5D=tab_1655472474247&cascadingTabs%5Bouter%5D=tab_1643985838606
Unfortunately we can’t answer your question directly as we are also customers like you, thank you for your understanding.
or have a look at our competitors (electronic equipment dealers), it is available there.
Google is your friend: Apple iPad Pro 13′' (2024) (linked on Google search)
I think it’s very fair that way. The customer has the choice.
For one product I made a direct link for the first time because it was the only supplier in Switzerland that still offered the product.
[unknown]
if I have a question about an offer in an online shop and ask it there, I expect first and foremost that someone will give me an answer who can also say something about it. The customer<->provider relationship is clearly there. In the shop, I am directly in the living room of the provider, in this case Swisscom. So if I ask a question there, I expect a competent answer and not “we are customers like you, ask Swisscom”.
oops, it says “Our community answers your questions. ” That’s almost like me selling something but not knowing, or worse, not caring what I’m selling. Ouch.
if I have a question about an offer in an online shop and ask it there, I expect first and foremost that someone will give me an answer who can also say something about it. The customer<->provider relationship is clearly there. In the shop, I am directly in the living room of the provider, in this case Swisscom. So if I ask a question there, I expect a competent answer and not “we are customers like you, ask Swisscom”.
oops, it says “Our community answers your questions. ” That’s almost like me selling something but not knowing, or worse, not caring what I’m selling. Ouch.
It has many questions under products why it is no longer available and there is not very easy without then giving a hint where the product is still available without adding a link, it is already under behaviour rule that you are not allowed to create a link to competitors in the sale and just pointing to “Google” is not a correct answer in my opinion either.
Walter
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
It’s actually quite simple:
There are questions among the products which really only Swisscom itself can answer.
Either Swisscom employees who have the relevant information do this themselves, or not.
If Swisscom itself doesn’t answer the relevant questions, then that’s just the way it is, and as another customer who can’t contribute anything to the specific question, you simply shouldn’t write anything at all. Certainly not that you’re just a customer and can’t say anything about it, because that’s guaranteed not to help anyone 🙂
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
Merci for the guuuuuute question! 🙂
I’ve clarified that. Answer: "The user would have the option of registering for products that have the status “delayed delivery” and would receive a notification by email as soon as the product is available again. "
That would be the most welcome way to motivate other users. Much better than links to Digitec and Co. 🙂
@User1983 please only share the reference to our number in an extreme emergency. Our aim is to relieve the hotline. If you could alternatively refer to the chat, we would be very happy. 🙂
Best regards & enjoy the sun
Tamara
And also feedback on the follow-up meetings:
We are working closely with the product managers and are checking which questions we should respond to and how. It remains to be seen whether more employees will get involved in answering product questions in future. The approval of questions by the moderator is also a learning process in Doing. That’s usually the case when you implement a new feature. 🙂 Thank you very much for your commitment!
Best regards
Tamara
TamaraA Where exactly would this be?
For example, I don’t see this anywhere for this product: Apple AirPods (3rd generation) incl. Lightning Case white with subscription - headphones | Swisscom
Or are you just referring to delivery delays per Se? But I meant that the questions also come up when items are sold out - then you would almost have to close the comment column there.
Kærar kveðjur - herzliche Grüsse
Dominik