---

@Neldatath60 wrote:

If this is an old subscription and hasn’t been offered for a long time, why do you have to change something?

From what I read in the comments, these are mostly people who are older or don’t earn well.

If the subscription no longer meets the requirements of these people, they will automatically switch to another subscription.

They don’t even need the subscription that you want to force on these people.

---

You can decide whether you are still satisfied with the subscriptions with Swisscom or not?

You and those people are free to look around at the competition.

As an example from a competitor:

Internet only for checking email? So only the cheapest subscription for this.

20 Mbit/s upload/download
CHF 29.00

--

TV Classic 2.0 (without recording function)
CHF 15.00

TV Premium 2.0 (including recording function)
CHF 20.00

Additional TV-Box
CHF 9.00
Can be ordered up to four -> in increments of 9 up to CHF 36.00

--

Telephony

Home Basic (no flat rate)
CHF 8.00

Home Flat (flat rate for calls to Swiss landlines)
CHF 12.00

Home Flat Plus (flat rate for calls to Swiss landlines and mobile networks)
CHF 20.00

--

Swisscom

blue Internet S
CHF 49.90

--

blue TV S (without recording function)
CHF 14.90

blue TV M (including recording function)
CHF 24.90

blue TV L (including even more recording function)
CHF 34.90

No matter how many additional TV boxes you need. At Swisscom it costs a flat rate of CHF 9.90 for up to 4 additional TV boxes

--

Telephony

blue Telephony S (no flat rate)
CHF 5.00

blue Telefonie M (flat rate for CH landlines and CH mobile networks)
CHF 15.00

--

Competition: The three cheapest subscriptions: CHF 52.00
Swisscom: The three cheapest subscriptions: CHF 69.80

However, if you need 4 additional TV boxes in this example, it will be cheaper with Swisscom.

Glotzologist

Dear community

I am also one of the exotic people who uses a blue TV S (5.-) and am quite happy with it. It would certainly be interesting to find out how many customers Swisscom intentionally upset with this campaign…

Now to my question - How do you contact Swisscom about this topic? - I currently find the support on the free number to be subpar (probably because there are more customers affected by this change than we are told). Therefore, I would be interested to know which category you choose.

Thanks for the feedback

The chatbot (symbol at the bottom right) works very quickly and then offers that a person can call back. I then accept this offer. You can even schedule the callback.

Hi @Anonymous

Like @roman70, I also prefer the chat - with the keyword “Help” you can efficiently checkmate SAM and he will forward you to a human.

Since Swisscom is discontinuing the old subscription, you probably won’t get it back. Of course, you can also ask the cancellation department whether they can make you an offer. If you can’t agree, I would look at the competition.

LG

r00t

I have received your letter regarding the discontinuation of my long-standing product "blue Internet S (40) and the introduction of a more expensive successor product.

As a long-time and loyal customer, I am very disappointed about this development. I have been using your services for years and have always trusted the quality and service of Swisscom. However, it is disappointing that my loyal commitment to your company is now being “rewarded” with a price increase. It seems that long-standing customers who have remained loyal to your company for years are now being disadvantaged by being asked to accept higher costs without receiving any perks, vouchers or other goodies in return.

I would like to ask you to re-examine the situation and provide a customer-friendly solution that honors the loyalty and loyalty of your long-standing customers. A price increase without any compensation seems inappropriate to me in this context.

Sylvia Schöberl

@Sylvia13 Hello Silvia, unfortunately Swisscom is not doing anything to change its offer or price.

See post here: [https://community.swisscom.ch/t5/Abos/Swisscom-l%C3%B6st-alte-Abos-ab/m-p/822185#M4098] (https://community.swisscom.ch/t5/Abos/Swisscom-l%C3%B6st-alte-Abos-ab/m-p/822185#M4098)

I would do the termination via chat or in person in the SC shop , then you have something in writing in hand if things go wrong.

What you can also do is have a friendly chat on the hotline 0800 800 800 or via [Chat](https://www.swisscom.ch/de/privatkunden/hilfe/kontakt.html#cascadingTabs%5Binner%5D=&cascadingTabs% 5Bouter%5D=tab_1643985608928), you can definitely get something out of it.

See feedback from a customer: [https://community.swisscom.ch/t5/Abos/K%C3%BCndigung/m-p/822432#M4104](https://community.swisscom.ch/t5/Abos/K%C3 %BCindication/m-p/822432#M4104)

“Better” services that no one wants or needs………………..

Yes, I feel exactly the same way, you always look down the drain when it comes to new customers, unfortunately long-term loyalty no longer counts.

@Glotzologist with 40 channels in my opinion it doesn’t make sense in 2024!!!

We have had Swisscom since it was introduced, copper and blue Internet S, blue TV S (5.-), blue telephony M and pay 84.90/month. After I received the message that blue TV S would no longer be available, but it would still be available for just 9.90 more, I wanted to take a closer look at my subscription. I have to be honest, I couldn’t find out what I was paying for and how much, but there was a huge jumble of various promotions and offers that would all be cheaper if I saw it correctly, could or wanted to use it. It just leaves me perplexed. I swallow it one last time.

I find these price adjustments an absolute disgrace. As a long-time customer, I feel ripped off. Unfortunately, the promise that there will be no price increases for 2024 will not be kept. They now just call it product customizations!! I just hope that these complaints reach the carpet floor too!

There is already an extensive thread on this topic:

[https://community.swisscom.ch/t5/Abos/Swisscom-l%C3%B6st-alte-Abos-ab/m-p/822739](https://community.swisscom.ch/t5/Abos/Swisscom- l%C3%B6st-old-subscriptions-from/m-p/822739#M4121)

In addition: The market is free and highly competitive with promotions. Nobody has to be at Swisscom. If you want to save, switch after the minimum contract period has expired or negotiate later. It’s a bazaar!

So, this is the right place. It doesn’t help the overview at all to open a new thread over and over again with the same topic! I have no idea what makes another frustrated comment necessary this Saturday evening. The prices will not change again and many other customers have already received complaints. Even though I can definitely understand the anger, as I said, the market is free and everyone can and is allowed to choose their own provider.

100% surcharge for services not required.😡

This Multiroom Max is great!!! Do I have to buy a second home so that I can benefit from this subscription? We only have one additional device in the apartment (previously 5.00) and now we have to pay twice as much for the same thing. Dear Swisscom, you’ve outdone yourself once again. It’s probably time to find another provider!

@Frijogron35

Many people agree with you here, but it is what it is.

Either book just 1xStream or swallow the price increase of 4.90 CHF and then drink one less coffee

If you become a social worker because of the 4.90 CHF, you will have to switch to Wingo or Teleboy.

or negotiate a deal with the termination department see here:

See feedback from a customer: [https://community.swisscom.ch/t5/Abos/K%C3%BCndigung/m-p/822432#M4104](https://community.swisscom.ch/t5/Abos/K%C3 %BCindication/m-p/822432#M4104)

If you want to save, switch after the minimum contract period has expired or negotiate later. It’s a bazaar!

as my colleague @millernet said.

P.S. At Sunrise you pay CHF 10 per additional stream.

Ktipp also wrote more information on this topic, unfortunately paywall:

[https://www.ktipp.ch/artikel/artikeldetail/guenstig- Fernsehen-mit-dem-rechte-abo-hunde-von-franken-sparen](https://www.ktipp.ch/artikel/artikeldetail/ cheap-television-with-the-right-subscription-save-hundreds-of-francs)

@Frijogron35 your statement “100% surcharge for services not required” is not always true.

- If you don’t need Multiroom and therefore haven’t booked it, there is exactly 0.- surcharge. Otherwise you will have booked something that you didn’t need before.

- If you have already booked an additional TV multiroom, then your statement is correct. For 2 TVs you now pay a surcharge of 9.95 instead of the previous 5.-

- But if you (like me) have 3 or more TVs in use, the price drops by at least 4.95/month, or even 9.95/month. Also from my point of view: “Yes, Swisscom is outdoing itself again” 😉

I understand the excitement, but at some point Swisscom has to clean up and clear up options. How these clean-up actions are received on the market will be communicated by market participants with “purchase” or “not purchase” of a product or service. “vote” on it. As long as this communication does not take place with a provider, everything will remain the same. Anyone who just makes the famous fist in the bag or leaves an angry post in this forum will have no influence. Action must also follow (=change of provider). Swisscom is already overstretching the line a bit:

• Home App is switched off: [https://community.swisscom.ch/t5/Home-App/Home-App-funktionen-neu-in-My-Swisscom/td-p/733666](https://community.swisscom.ch/t5/ Home-App/Home-App-Functions-new-in-My-Swisscom/td-p/733666)
• There is a fee for MyCloud: [https://www.srf.ch/news/panorama/daten-in-der-cloud-klusiv-mit-gratis-mycloud-von-swisscom-kostet](https://www.srf .ch/news/panorama/daten-in-the-cloud-termination-with-free-mycloud-from-swisscom-costs)
• Bluewin email for a fee: [https://www.inside-it.ch/verbrauchentenschutz-kritiert-swisscom-gebuehr-auf-e-mail-Konto-20240429](https://www.inside-it.ch /consumer-protection-criticized-swisscom-fee-on-e-mail-accounts-20240429)

The expensive “premium” product is constantly being undermined and suddenly you are charging monthly fees for services that have been included for years. Basically the nickel-and-dime tactic.

From 5.- to 9.90 per month?!?! Almost 100% price increase just like that? Even though the previous subscription was easily enough for us?

Sorry Swisscom. Now you’re really going too far!!!

You constantly cancel existing subscriptions and replace them with new ones. And that’s with existing LONG-TIME customers. Is this really your way of treating loyal customers?
Without us… we are canceling the multiroom option immediately and will also look for another provider for TV and Internet.

That’s exactly how we feel too. We have been Swisscom customers for over 30 years. Or rather we were………