Will fiber only be built to my left and right (according to Checker)?

roman70 · Dec 17, 2024

POGO 1104 That’s actually the side issue for me here. You can also buy the IB5, then they don’t have to send me something else first and I still have a voucher that would cover part of the cost of the IB5. And otherwise I’ll just take the IB4.

I’m more interested in whether the ordering process is mapped correctly for me. I now have the option in My Swisscom to initiate the technology change. However, it only states that I have to replace my fibre optic cable and that seems strange to me. I have an IB2.

Stephan_76 · Dec 17, 2024

roman70 So the IB2 is only for AON, you can see that the Fibre Kit connection is blue. I can’t imagine that you will still be connected to AON.

Maybe @Roger G can say something about it. But I would do it by phone or in the shop. They may be able to make you further promotional offers. I got the IB4 for free through the shop at the time and a good 420 credits in total.

roman70 · Dec 17, 2024

Stephan_76 Thank you for your information.

I’ve just had a call agent on the phone who told me my IB2 is fibre optic ready and I’ll just get the associated cables.

I don’t know that much about it. All I know is that AON are active fibre connections, but that’s about it. I thought they were using XGS-PON. At least it shows an availability of 10 Gbit/s.

Dec 17, 2024 changed by roman70

5018 · Dec 17, 2024

roman70 The IB2 can handle fibre optics, but not XGS-PON. There is therefore a 99 per cent probability that it is not suitable. Unless the connection is still realised using the old technology. But then it will also be converted at some point.

I would say that the hotline once again has no idea.

@Roger G You can give internal feedback that training is being provided again :-)

roman70 · Dec 18, 2024

@Stephan_76
5018

That’s good information for me, that the IB2 is only for AON. But I can’t get any further over the phone or in the shop either, you can also bucket that. Both vehemently insist that I only need the cable and terms like AON and (XGS-)PON are completely foreign to them. All they do is go into my account and see what it says. And it says that I need to upgrade my Fibre Internet Box kit and replace the old cable with this one. So that definitely can’t be right. But if that’s what it says, then that’s the way it is for the telephone hotline and the Swisscom shop employee. That’s it. It makes you feel like a tubeli (which, if I understood correctly, I am only if they really have installed AON, but why would they do that?) I was also told in the shop that I should just wait 3 to 4 months if I don’t have a box yet. It would be installed at some point and then I could contact them again.

@Roger G

Is that really the correct process or is there something else wrong? What would be the correct process?

Dec 18, 2024 changed by roman70

WalterB · Dec 18, 2024

roman70

What does the availability check say and are you the owner?

Availability check

5018 · Dec 18, 2024

roman70 Then why don’t you place an order? And if it doesn’t work, you’ll get a new router within 24 hours. Copper still works 4 weeks after fibre is switched on.

roman70 · Dec 18, 2024

WalterB

The checker has just been reporting this for 2 days:

roman70 · Dec 18, 2024

Im Kundencenter steht das:

This post is in English

roman70 · Dec 18, 2024

And when I click on “Upgrade now”, this is what I get (I now have the IB2):

(Sorry, didn’t go in one post, the forum spits)

WalterB · Dec 18, 2024

roman70

Would trigger the order as already mentioned.

WalterB · Dec 18, 2024

roman70

You can also ask in case there are problems with the Internet-Box 5 PRo what they offer you for a reduced price, e.g. if you extend the contract by two years, there are always surprises.

Internet-Box 5 PRo

It’s best to call this number below.

Dec 18, 2024 changed by WalterB

roman70 · 6. Jan

Interim result:

I then placed the order as I had received a really good offer. About 5 minutes later, someone from Swisscom called me back. The problem with the incorrectly displayed material was not the problem. They explained to me that the management of my building wanted to order the installation of the glass box themselves.

Between Christmas and New Year, the administration understandably put me off until after the holidays. Today I was told by the administration that Swisscom was responsible. Yes, great.

I’ll have to get straight back to the caretaker, her name came up during the phone call.

WalterB · 6. Jan

roman70

Yes according to that you are a tenant then that should have been in the availability check.

roman70 · 7. Jan

WalterB

Yes, I am a tenant. That sentence was never in there. But I don’t think it should be in there like that either. It says: “The building can be connected to fibre optics”. In our case, it’s already connected with fibre optics and only the fibre optic socket needs to be installed.

WalterB · 7. Jan

roman70

Maybe there was a mistake because so far I have seen this notice with all tenants who had a Swisscom ABo and lived for rent and as you saw yourself the landlord probably got a hint.

roman70 · 7. Jan

WalterB

And I see the message for all rental properties that fibre is available with 10 Gbit/s sync as in my screenshot above. At least that seems to be the standard. For properties that have any expansion difficulties or that the administration does not want, there is probably a different message.

Roger G. · 7. Jan

WalterB No, that has nothing to do with it. This message only appears if the landlord/landlady prevents the extension.

Roger G. · 7. Jan

roman70 As soon as the property has installed a BEP with P2P lines, you can order fibre optics. The checker remains at this status because the expansion is complete from a network construction perspective. The “interior expansion” or expansion of the riser zone is carried out “on-demand” for MFH, i.e. each time a migration to fibre optic is ordered, the corresponding fibre is pulled from the BEP and the fibre optic socket is installed.

WalterB · 7. Jan

Roger G.

Ok, the “landlord” thing is good 😉