Good morning,
Did the change of supplier resolve the multiple problems encountered on the EPG?
These few words to inform you of a problem. A customer of Swisscom for a very long time, my wife and I have noticed programming errors for several months (if not completely wrong) between the program displayed on the TV and the program in the TV Guide newspaper.
Indeed, here is an example:
Scheduled on the Guide TV newspaper Saturday February 19 on the TSR 1 channel
From 8:55 p.m. to 10:50 p.m.: THE GOOD WIFE (comedy)
FROM 10:50 p.m. to 12:45 a.m.: COLD BLOOD (Film)
The problem is that when we go to the program view of the Swisscom TV channels:
From 8:55 p.m. to 12:45 a.m.: only THE GOOD WIFE is scheduled???
On the other hand, if we enter this comedy and fast forward to the end of it (around 10:50 p.m. according to the timer) we find the film SANG FROID which is not in the program?? ??
You will therefore understand that it is difficult to want to record a program if it is not displayed on the Swisscom TV program.
For many years, we have trusted Swisscom for both TV and IT and we have always been very happy with the services and responses provided to various problems.
But we must point out this programming problem to you because if the case were isolated it could happen, an error is admissible, but this now happens quite often and we think that when you pay more than 200 Frs each month. At Swisscom, we have the right to expect a little more rigor.
hello @Lapinou
yes indeed some broadcasters quickly adapt their TV Guide! š
on the other hand, Swisscom uses a metadata provider, so the reaction time for updates is undoubtedly slower and sometimes delayed or even uselessā¦ š
and to say that last year Swisscom changed supplier (too frequent complaints from customers š”)
yet updates of the TV-Guide blue TV are still often delayed or non-existent š
Should we question the new supplier or demand more efficient responsiveness from it?
Have faith! Said the snake Kaa to Mowgli in the Jungle Book
@Leyla- Reply to post [130](https://community.swisscom.ch/t5/Cha%C3%AEnes-contenus/Am%C3%A9lioration-des-donn%C3 %A9es-de-programming-on-blue-TV/m-p/699130#M6692), ā18.02.2022 10:40 - To date, no one has given me āhow toā how to watch the show in English with French subtitles as announced by France 5ā¦. Think about it can you help me?
Many thanks.
P.S. Curious, but the time the message was sent is not displayed when you search for something in the list of numerous messages, but only later. Why not systematically set the time? This would be easier to immediately identify messagesā¦
Hello @Anastasie
>ā¦ Curious, but the time the message was sent is not displayed when you search for something in the list of numerous messages, but only later.. Why not systematically set the time? This would be simpler to immediately identify messagesā¦
yes indeed messages less than a week old display
the same day: x minutes or y hours ago
then > 24h, yesterday
then > 48h on weekday
finally > week the date and time of message
this must be linked to the settings of the application used for the Community
application maintained by Swisscom or an external service provider??
-At home, itās different!
I receive your message which I read and see at the top the information:
Iām replying to you and now I see at the top of your message which is below my reply:
These examples are not very readable, but Iām sure youāll see the differenceā¦ My preference is for the second version and in all cases!!!! Am I asking for the moon?!!! š
Hello @Anastasie
EUREKA
The display of the date format of a message is configurable š yes yes yes!!!
Click on the Username at the top right > choose My Settings > then the Preferences > tab finally Display
Choose the mode that suits best, this explains the difference in display observed š thank you for insisting!
- Relative dates (e.g.: three hours ago)
- Absolute dates (e.g.: Nov. 15, 1966)
- Default setting (Relative dates (e.g.: three hours ago))
hope this wasnāt too wordy š£ sorry that happens sometimes š
@Black Mamba - Many thanks!
I checked. I was ārightā in choosing the absolute date, but there is no reference or explanation regarding the visibility of the sending time! Itās still weird, but since we can see it by replying to the message, letās leave things like thatā¦ There are already enough other problems concerning the display of the EPGā¦.
This post could be titled āWho are we kidding?ā 
I wanted to look for the name of an actor and to my great surprise, all the performers have the same role: actor/actress. As for poor Anny Duperey who has the main role, not only does she have no role, but she doesnāt even have the right to her photoā¦
If this is the promised improvement, then quickly return to your old supplier or choose one that is really efficientā¦.
P.S. The first image is missing. This is Secrets of the castle broadcast on France 3 on February 26.
@Leyla - Here we go again. If today, Saturday, I can normally schedule the recordings that I would like to do on March 14 on RTS Un et Deux (which was āout of orderā last week), itās the desert again for Arte.
Itās been weeks since we had to wait for Wednesdays to be able to see the Arte FranƧais programsā¦ because the āprograms are to be communicatedā even though they are available on Arte Allemand!!!
Whose fault is it? The old or the new supplier? By the way, is the transition planned for the end of December 2021 complete? If yes, then, as already mentioned elsewhere, I have not yet seen any improvements, on the contrary!!!
Since the change of metadata providers, tv guide displays non-existent or incorrect programs: example UEFA Champions League with a title and a photo representing American football!!!!! F1 on canal+ is presented as motorcycle!!!!!!, etcā¦etcā¦..
will there one day be a real response from Swisscom to improve this situation, e.g. to separate from the new completely useless supplier (we did not have all these problems with the old one) we can no longer trust what is announced in the tv guide, and thatās without mentioning the serial recording problems already announced on several occasions!!!!!!!
The program guide is getting worse and worse!
This weekend, the Jerez Motorcycle Grand Prix tests do not exist; Canal Plus channel programs in general are a joke.
RMC programs give a vague idea of āāwhat the channel broadcasts but the times are random.
While you will soon have to pay extra for replay, the recordings are no longer reliable because of this fanciful guide: a service that is increasingly expensive but of less and less good quality!
I must say that I have given up a little - you may have noticed - to point out everything that is wrong in the program guide because I have doubts that the correction will ever be made!
When you write via Contact, you very often and quickly receive a telephone call from the Hotline and the person on the line is always very friendly, but you quickly realize that they are only the intermediary between the customer and āpeople placed so highā that they do not or cannot take it into accountā¦ One wonders if at Swisscom / blue TV there is someone who can give orders to the different groups concerned and ask them to seriously study the remarks we make to them. If we ask for āthe moonā tell us!
If I were in their place, I think I would be happy to be notified of the defects so that they can be remedied within a completely acceptable time frame.
It must be said that generally technical problems are fortunately dealt with as quickly as possible and that is already a good thing and we should be grateful for that. However, this is not always the case: I have had a request pending for two years and six months concerning the programming of the shows, therefore since October 2019. I was told - and I believed it - that for Christmas this would be āfixedā. Iām still waiting, but it must be said that I forgot to ask the year of this Christmas!
I must say that I mainly only intervene on the community site in the context of television; for other areas, it is rarer. I also know that the community is there to help other community members, but usually our requests cannot be fulfilled by users.
To see if I was getting better results and being aware of this, I tried using the āContactā channel of the site, but firstly itās getting harder and harder to find" and then the answers are not really satisfactory.
At least, through the community, we realize that we are not the only one to have the same problem and this point should help Swisscom staff. I must say that very often I tell them to look under the community and look for comments from Anastasieā¦. who finished his āsermonā of the day by wishing you an excellent May 1st.
In any case, our little worries are nothing compared to what is happening in the east of our continentā¦. Letās not forget it!
Thank you @Anastasie for your comments.
Iāve given up watching and programming shows on Classica because the programs and broadcast times generally donāt work.
I also canceled Canal+ because it is of no use to me if I cannot record the films (which are shown at times that do not suit me) because the programs are not correct in the guide.
In truth, I watch less and less Blue TV. Or I flip through the channels and watch the program when I come across an interesting program by chance.
Cordialement, Prelude
@PrĆ©lude - I only watch Classica occasionally (there are several versions) preferring Mezzo and Mezzo Live HD. I also saw that there are several Classicas available under the general title of Stringway, but most of the time you have to purchase a special subscription. So I gave upā¦ just like several of my acquaintances from referring to the programā¦ which is the irony!
I have no experience with Canal + nor Netlfix or other paid channels, blue TV - despite its faults - is enough for me. In addition, I made a selection of channels that I watch regularly. Too bad for the othersā¦
Happy Sunday!
Programs to be communicated - When will you notify us of the RTS Deux programs for Monday May 23? Those for May 24 are already available!
I already know that I will still have to wait for those from Arte for Monday May 23 and Tuesday May 24ā¦ which for some reason are missing every weekā¦ since the āimprovementā of the EPG.
Note that in both cases, the programs are already available on the websites of the respective channels.
Thank you for finally doing something to remedy this recurring problemā¦.
Itās been a long time since I showed up having lost all hope of having a valid EPG and with all kinds of problems (in the disorder below).
- Arte FranƧais programs partially available (see my message of May 15)ā¦ It seems that this is due to a technical problem (?) which was to be resolved āimmediatelyā!
- On RTS A Top Models changing for a few title broadcasts (Love, glory and beauty as used unless I am mistaken in France).
- On RTS Un the list of programs dedicated to the Rue de lāAle, which is strange to say the least, and
- The latest one is displays that are bizarre to say the least if you want to resume playback of a recorded program. Before we had the possibility to resume reading where we left off and now āWatch from the beginningā and āWatch for free on Blue Playā. What is a new āinventionā? For information, my subscription is TV L. I must point out that this ānewā display is not systematic when resuming playback of a recorded programā¦..
An explanation regarding this last point would be much appreciated. One thing is certain: the wonders announced for the improvement of the EPG must be well hidden because I have not yet discovered them!!! Thank you in advance.
@Anastasie hello and welcome back to the Community š
>ā¦ the wonders announced for the improvement of the EPG must be well hidden because I have not yet discovered themā¦
indeed it is regrettable, but unfortunately:
Promises only bind those who receive them!
Quote attributed to Jacques Chirac
@Black Mamba - Luckily you are still here and you still have the right quote to send us. THANKS!
On June 17 I wrote, among other things, the following points. You will find my comments regarding the current situation in bold italics (having not found if it can be written in color) between each point!
- Arte FranƧais programs partially available (see my message of May 15)ā¦ It seems that this is due to a technical problem (?) which was to be resolved āimmediatelyā! Technical problem not yet resolved.
- On RTS A Top Models changing for a few title broadcasts (Love, glory and beauty as used unless I am mistaken in France). Correction made, but itās wrong again.. Top Models seems to have disappeared from the list of RTS programs!
- Before we had the possibility to resume reading where we left off and now āWatch from the beginningā and āWatch for free on Blue Playā. Whatās new? invention"?ā¦. An explanation of this new designation would be very appreciated!
One thing is certain: there is no shortage of discoveries and surprises in the EPGā¦.