Oneplus 8t 5G

Prelude · Feb 12, 2021

I think you misinterpreted @NathalieSI’s response. She did not claim that only devices purchased from Swisscom are compatible. She said that for devices not sold by Swisscom, she could not comment and that the question would have to be asked directly to the manufacturer.

RodSanderson · Feb 12, 2021

The manufacturer says it comes from the operator… What do we do?

Prelude · Feb 12, 2021

Indeed it is the snake that bites its own tail!

Personally, I have a mobile purchased elsewhere than from Swisscom and 5G works.

A friend of mine also bought his mobile elsewhere and it works.

Doremi · Feb 12, 2021

@RodSanderson

Hello

I invite you to read the following article you will discover that the manufacturer of your device in question is responsible for the problem and not Swisscom

[https://www.xavierstuder.com/2020/12/gare-a-ces-smartphones-5g-qui-ne-travailnent-pas-en-5g/](https://www.xavierstuder.com/2020 /12/beware-of-those-5g-smartphones-that-don’t-work-in-5g/)

Doremi

Prelude · Feb 12, 2021

I believe @[deleted]’s article closes the discussion and provides a response to @RodSanderson.

The device in question may be 5G but the manufacturer hasn’t implemented everything needed to make it compatible with all networks. While other major manufacturers have done so (Samsung, Apple, etc.).

Good day.

RodSanderson · Feb 13, 2021

What is not normal is that microspot, galaxus and company… sell their product under “5G”… and then the customer has to fight between Swisscom and Oneplus.

For 3G and 4G there was no such problem… strange all the same.

For information, Oneplus uses the n78 standard, the same as Swisscom. If there is a blockage, it only comes from one side…

They want to force us to consume Apple or Samsung in the end.

Doremi · Feb 13, 2021

@RodSanderson

A copy and paste of this excerpt;

nels_oleson DEC 28, 2020

I test many 5G smartphones and I have noticed this problem in particular on the Oneplus 8, 8 Pro, Note 20 Ultra snapdragon and so on. My conclusions are that this is not a hardware problem since all the devices tested are equipped with the necessary bands for Switzerland (notably the N78). It is a software problem on the part of the manufacturer which prevents the use of 5G depending on the region you are in. In the case of the Oneplus 8 for example, I had to modify a file called “Carrier Policy” for 5G to become active in Switzerland. For imported Samsungs. you have to change the CSC….In short, to avoid having to get your hands dirty, you have to wait for the manufacturer to deign to update the operator settings for the device in question.

Doremi