Oneplus 8Pro and 5G

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@Pluvaussied39 wrote:

When can I expect to have 5G reception with my OnePlus 8pro?

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You have to ask Swisscom that, as we are only customers like you here…

Hello everyone

I would like to address the topic in a few points:

• Swisscom has no restrictions for certain models or anything similar.
• We do not sell the OnePlus 8 Pro in our shops and therefore have no influence on the firmware or the bands that are supported. From what I’ve heard so far, there are different 5G models of the OnePlus 8 Pro - some come with bands that fit our networks, but others don’t. I can therefore recommend comparing the straps of the device closely with the straps used in Switzerland.
• Use the correct subscription: All current Swisscom subscriptions are 5G-capable. If you are still on an older subscription, I recommend that you update your subscription.

If these three points don’t help, I would recommend contacting OnePlus. Because there are manufacturers who do not activate 5G via software in certain countries.

Best regards, Ruben

Hello @RubenR

I also have a Oneplus 8 Pro this week.

The preferred network type is still only 4G.

The situation is quite simple.

Neither Swisscom nor Oneplus are interested in tackling this problem.

Swisscom does not offer Oneplus and the CH market is probably not important enough for Oneplus.

It’s that simple. You don’t need band N1 or N78 for an explanation.

Greetings Markus

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@Dexters wrote:

Neither Swisscom nor Oneplus are interested in tackling this problem.

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Hello @Dexters

Just to clarify the point again: There are no restrictions on the network. However, we have no influence whatsoever on whether manufacturers enable functions in the devices in certain situations or not. This decision is not our responsibility.

It is definitely in our interest that customers can use the best network. For this reason, there are no restrictions on our part.

Best regards, Ruben

@RubenR this is the same discussion as with VoLTE @ Co. Some people simply don’t want to see that only the device manufacturer is responsible. In the meantime, Google has at least added the settings and you can see that VoLTE @ Co is running.

@Dexters Complain to Oneplus or the dealer who sold you the device so that they can complain to Oneplus. Then they will definitely move.

@RubenR Yes, sorry, the criticism of Swisscom in this form was not justified.

I’m just a crazy kid when it comes to 5G cell phones.

I previously had an S20+ 5G, which in the CN Lab test was slower to download than all the other 4G cell phones of my friends. Yes, I know, if you’re already using 5G, it’s your own fault, or who needs such speeds, etc.

@""#221412IloveIB Many people are already complaining about Oneplus. My dealer offered to take it back, but I like the thing too much now.

In the meantime I have replaced the carrier_policy file, the status line now shows 5G….. 😊😉

The certification process is carried out by the mobile provider together with the manufacturer. Salt and Sunrise are already there and all OnePlus devices support both Salt 5G and Sunrise 5G.

Don’t believe the lies told by Swisscom Ruben and Swisscom fanboys like ILoveIB. The fact is that both Sunrise and Salt have worked with OnePlus and 5G runs on all devices. Swisscom is intentionally blocking the process and claiming it’s “not our fault”.

The solution is simple: get away from Swisscom!

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@Miedethu57 wrote:

The certification process is carried out by the mobile provider together with the manufacturer. Salt and Sunrise are already there and all OnePlus devices support both Salt 5G and Sunrise 5G.

Don’t believe the lies from Swisscom Ruben and Swisscom fanboys like ILoveIB. The fact is that both Sunrise and Salt have worked with OnePlus and 5G runs on all devices. Swisscom is intentionally blocking the process and claiming it’s “not our fault”.

The solution is simple: get away from Swisscom!

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Whether your accusations are true would be interesting to get information directly from @Anonymous, or from the manufacturer of the mobile device.

What the employee said is absolute nonsense. I have no idea why he says that. Of course, this is the desired answer for some people here. The fact is that Ruben is the responsible product manager at Swisscom. He is a very competent and above all an honest boy. He also worked for me once. We had a very clear rule that any device is permitted as long as it doesn’t cause any disruption. And I can only remember one device.

It’s more like the manufacturers are not interested in working with you if you don’t sell their devices. And you can’t sell every device.

Your Swisscom fanboy 😉

Ruben is an employee (and one of the few who really has an end-to-end view of the topic of mobile communications) and I am officially there for a few days. But of course you can believe what you want. If you want facts, then you use Ruben’s answer, if you want to believe, then you use the answer you prefer. It’s that simple.

We had the same fun with VoLTE & Co. The necessary settings are known to the manufacturers. Whether they record them or not is simply not Swisscom’s responsibility. And oh wonder, suddenly more and more people did it. Google is probably the most prominent example. And recording a few network settings should also take a matter of minutes. But what is not in the device cannot be used.

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@Pluvaussied39 wrote:

And now my final contribution to this controversy. Why should the Swisscom employee make this statement if - according to you - it is not true? His statement was that he received this information from the technical department. Yours truly, Ruben, but this is one statement against another and as mentioned, I believe the answer received from Swisscom

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Hello everyone - I would like to try again to clarify the initial situation here. Firstly: I am a Swisscom employee and am therefore marked accordingly here in the forum. Second: The statement you received on the phone is actually false. And I’m sorry that you got misinformation. I have already stated the correct facts on this topic in the post above.

I hope this also answers the question about the official statement, @WalterB?

Wrong, manufacturers have certification programs. Where the network operators have to participate so that the settings are also recorded for the device.

But Ruben seems to be making his life easy here and takes the position that the certification programs are apparently unnecessary and that the manufacturers simply have to include the settings.