Hello @MiriamF

I have another question. There have already been questions from frustrated UPC customers. Unfortunately, the support isn’t very helpful. The fact is, blue will be available as an app via the new UPC box. There are two main questions that arise and it would be nice if you could help:

- Can each customer select the packages individually using the new UPC box? So for example only blue Sport for the 29.90

- On the UPC info page there are only 5 channels listed for blue Sport (blue Sport 1, blue Sport 2 and RMC Sport Access 1-3) I thought the media release said the complete sports offering. What about Blue Sport 3-41? Contrary to the media release, are UPC customers now looking into the tube?

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Hi @Stephan_76

Yes, exactly as described in this initial post:

In the coming weeks, UPC customers will also be able to subscribe to and enjoy all blue+ content such as sports, series and documentary channels or rental films directly via the app on the Horizon Box 4. UPC customers with an existing Teleclub subscription can continue to watch the content directly via the channel list, although blue Sport has a larger selection of channels on the app. The new blue Max, blue Doku (DE, EN) and blue Premium (FR) packages are only available via the app.

On this help page you can also see which content can be viewed with which subscription.

Kind regards, Miriam

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@Vothetaf44 The channel blue prime is not missing, the channel logo in the app is still incorrectly stated as Teleclub Cinema, at least that’s how it is for me (with the old Teleclub subscription).

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@Klothilde Yes, you can also rent all live sports events with UPC via the blue TV app on blue Sport.

@Stefan3 Thank you for your patience. Here there is a note that it can take until October 8th.

@Vothetaf44 I don’t know anything about a missing station either. But I can clarify this internally.

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Hi @zbh

No, unfortunately I first received a statement from internally that no such site was known and nothing had been changed in this regard. Can you say again explicitly what kind of page this is? Maybe this will help my colleague 😉.

@Vothetaf44 I just heard that there could be problems with customers who had created their own channel list. Maybe that’s the reason that some of the channels are no longer there for you. Have you created your own channel list?

Thank you for being so patient. It’s not easy for all of us 😉.

Kind regards, Miriam

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    hi miriam
    This was a page that listed ALL the movie premieres of the month.

    These films were originally listed on a double page in the teleclub “heftli”.

    After the magazine was discontinued, you could find these films on ONE page at teleclub.ch.
    I can’t find anything like that with blue.

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    …the premieres are more or less the only reason why I (and probably many other users) subscribed to teleclub.

    I find it incomprehensible that these are not listed on their own page 🤔

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    @zbh I passed this on 1:1. Thank you. I hope we get an answer soon. I think my only contact person is currently quite underwater and so we have to be patient with the answer. Sorry!

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    MiriamF wrote:

    Hi @zbh

    No, unfortunately I first received a statement from internally that no such site was known and nothing had been changed in this regard. Can you say again explicitly what kind of page this is? Maybe this will help my colleague 😉.

    I think @zbh means this page here:

    101B6B48-7FFD-4DFF-8A99-BAFB18CC4F49.png

    [https://web.archive.org/web/20190905015708/https://www.teleclub.ch/premieren-auf-teleclub-cinema-august/](https://web.archive.org/web/20190905015708 /https://www.teleclub.ch/premieren-auf-teleclub-cinema-august/) thank you. It should be possible to fly it in again so that you have all the dates for the new premiere films on one page.

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    The premieres were announced at the old Teleclub from the first of the new month. If you want to know in advance what to expect in October, you can check out the TV Guide from October 1st to 6th. watch in Blue Prime.

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    Yes, I have created my own channel list. I wanted to delete it again, but got a message saying that it wasn’t working at the moment.

    Then we’ll wait and see what happens next. 😆

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    So, the update arrived last night. Blue Max is now responding. Films and series on demand work TipTop. There’s a category coming soon under recommendations.

    I think October’s new releases will also be available from 6 a.m. 👍

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    @zbh @Stephan_76 @aszala

    I received the following answer to the page I was looking for:

    “That was on the old site in the old subscription. The customer now gets more premieres than before. The overview page was mainly because time-shifted use was not possible. Today the customer always has 99% of the films available and not just when the title is on is running on the station.”

    My colleague is clarifying whether such a site can be set up again.

    Kind regards, Miriam

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