Centro Grande OR "If new isn't really better"

Hello zame!

I also have to agree with the bad reports about Swisscom’s latest generation routers. In summary: The router is (still) junk. Swisscom may be able to improve the device with firmware updates, but given the current status, I would advise against buying it.

But first things first:

After reading about the router in a brochure, I called the Swisscom hotline and asked whether they would replace the old one (white; with a protruding WiFi antenna, also Motorola) for me. Swisscom’s advertising slogans, the appearance and the lower power consumption made me curious. Since a free replacement wasn’t possible (somehow logical), I “bought” the router for 149.00 - but the nice lady at the other end also gave me a kind of “trial period” of 2 weeks during which I could use the router without it could return costs. No sooner said than done. The router was with me on the second day after the conversation - chapeau, Swisscom!

When unpacking the size of the Centro Grande was immediately noticeable - the name doesn’t lie. But since he looked so smart, I didn’t mind. The included accessories, the instructions - everything was top notch and the router was installed in no time.

I walked around my apartment with an iPad and iPhone and tested the speeds in each room and continued to notice differences in speed (this is also the case with the old router) (I have the 20,000 line). The WiFi strength left a lot to be desired - not the speed differences, which are still normal somewhere, but the extreme fluctuations that the router caused. Sometimes three, then suddenly only one line at the signal logo, on stationary devices - much worse than the old router. With Swisscom TV - connected via Ethernet - I didn’t notice any major differences (if so, then in the negative range). The worst thing, however, and ultimately the reason for the router being returned, were the severe interruptions in streaming. I stream music to Apple TV via Macbook, iPad and iPhone and listen to music that way. Or listen to music on the surround sound system via a radio app using Airplay. In both cases the failures were very dramatic, so I called the hotline. And here’s the highlight: After an intensive conversation with the friendly technician (his tip was to change the channel, which didn’t help), he let it slip between the lines that they knew about the problems and that the router was “crappy”. Well, if the professionals say it…

My conclusion: It’s probably okay for occasional and non-intensive WiFi users, but for me the device doesn’t promise what the “advertising” promises. The old router, on which you can fry a fried egg because it gets so hot, works perfectly when streaming.

Conclusion: Hui on the outside, yuck on the inside!

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Apparently your negative experiences relate primarily to the WiFi part of this big box…

It would be interesting to know whether you had the Motorola or Pirelli innards.

You often read about poor WiFi on the Centro Grande, especially the WiFi 11n isn’t said to be much better than the 11g of the previous routers. Unfortunately, it is not yet clear from my side whether the “problem” affects Motorola or Pirelli devices.

To save your honor, it should be said that the WLAN “problem” can usually be solved by disabling the automatic channel change and manually setting a “free” WLAN channel. Then the WLAN parts usually run relatively smoothly.

Apparently the reliable function of the automatic channel change has not yet reached the point where it is actually desired…

However, I/we have also failed to get various old Motorolas running properly, sometimes with hours of Netviewer support from Swisscom technicians - an exchange was refused in each case because a FW update would supposedly be installed soon, which would fix the problem. You can imagine how it went on for months…

A Anschluss of a separate 08/15 WLAN AP solved all WLAN problems within minutes…

I haven’t had any experience with the Centro Grande’s WiFi yet, as I’ve only used the Piccolo with additional WiFi hardware.

greetings, o.s.t.

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….keep on rockin' 🤘🏼🤘🏼🤘🏼

  • micro has responded to this post.

    [unknown]

    Hello zame!

    Thanks for your feedback.

    My device was from Motorola and yes; My negative experience mainly relates to the WLAN part of the router. And I think that WLAN in particular should work perfectly even with a modern device…

    A technician on the hotline also recommended changing the channel, but this did not solve my problem. The dropouts didn’t get any less. After a few hours of interruptive music, my calm was at an end and I packed up the router to return it.

    I can also imagine that a firmware update could correct this situation, but as an end user I cannot constantly have to wait for improvements. Centro Grande hasn’t just been on the market since yesterday…

    @ micro: Then it’s probably Apple’s fault… 😉 I admire your technical skills (because I’m pretty close in this regard…) but I’m of the opinion that it’s not me who has to tinker with such a device myself, but that Swisscom has to deliver me a tested, functioning device with at least the same WLAN transmission power as the older product!

    Best regards

    M.

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    • Tux0ne has responded to this post.

      POGO 1104

      I use a Pirelli Centro, which streams wonderfully and uninterruptedly via WLAN with various devices (Streamium and Noxon) without any special configuration. So it can’t be a general router problem for you (but this isn’t the first time I’ve heard of incompatibilities with Apple hardware).

      I also increased the Centro’s transmission power a little via the admin GUI 😉 and now have almost the same performance as the old router - reception and steaming capability from the boiler room on the 1st floor.

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      malbarran

      Sali malbarran

      Unfortunately, WLAN is a technology that does not simply work 100% everywhere.

      But with a little know-how you can often achieve better results.

      Otherwise, there are certainly many Migros Club School PC Supporters or the Swisscom Home Service Team who would like to earn a few francs setting up a WLAN.

      Whether this happens with the Swisscom gateways or an access point with the latest and best technology is used is up to them.

      Normally, simple music streaming is not a problem.

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      • suisse has responded to this post.
        7 months later

        What bothers me less is the WLAN performance than the appearance of the box - not much technology in an oversized housing. The appearance may be a matter of taste. I don’t want to complain about the price either, as I kindly received it for free (because Swisscom almost missed the delivery date).

        But what’s really annoying is that AirPlay never actually works (apart from a few incomprehensible exceptions). However, if I plug my Airplay-enabled Marantz into an Airport Extreme and connect my iPhone to this WLAN, then it works perfectly. So I need an Apple Airport again for the Swisscom WLAN router! But it really doesn’t work that way.

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        Tux0ne

        I don’t want to contradict anyone here and I’m not a network specialist.

        But I am very happy with the performance of the Centro Grande and would recommend this router to anyone.

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          suisse

          @suisse

          -do you have the Motorola or the Pirelli?

          -How does this use the WLAN with which clients? (Distance, partitions?) What connection rates do you have?

          -and above all: Do you have (many) foreign WLANs in your area?

          -Do you use other special functions (DynDNS, USB storage and the like?) Which ones?

          greetings, o.s.t.

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          ….keep on rockin' 🤘🏼🤘🏼🤘🏼

          • suisse has responded to this post.

            [unknown]

            Well, at least note the old channel used by the Motorola and set the same one on the Centro Grande would have been a prerequisite for a direct comparison.

            Software has already been posted in this forum that can be used to check “WLAN traffic” for overlapping bands. Unfortunately, of the 13 bands, only 3 do not overlap, so making the right choice is often crucial for optimal communication.

            Even if the Fritzbox is not the fastest in terms of WLAN, it still includes a graphical overview of all user bands and independently selects the best possible one and also controls the 5GHz band.

            Everyone has to see for themselves what the optimal cost-benefit ratio is for them or, if a particular specification is particularly important, they can determine the appropriate device.

            Certainly not easy to rent. As an all-round router (I think), swisscom certainly didn’t make a mistake with its choice, even if I personally use a different one.

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            POGO 1104

            @EAST:

            -do you have the Motorola or the Pirelli?

            --> Pirelli

            -How does this use the WLAN with which clients? (Distance, partitions?) What connection rates do you have?

            --> Mac / Windows clients, 5-10 meters, 2 walls, newer construction, can utilize the full 20Mbit bandwidth at 10 meters.

            -and above all: Do you have (many) foreign WLANs in your area?

            --> approx. 10

            -Do you use other special functions (DynDNS, USB storage and the like?) Which ones?

            --> no, none

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            • WalterB has responded to this post.